In 54 years, I’ve left very few reviews—but this stay deserved one. My wife and I drove hours to get here. Our Expedia booking clearly stated check-in was at 3 p.m. We arrived at 2:05, hoping we might check in a little early. Instead, we were told flatly, “Check-in is at 4.” When we mentioned what Expedia showed, the response was, “We’ve called them several times and they won’t change it.” No apology, no effort to accommodate—just an obvious enjoyment in saying no.
We left to kill time, then sat in the parking lot watching the staff ignore their own posted check-in time—3 p.m. is listed right on their website too. Yet we weren’t allowed in a minute before 4. By then, a line had formed. It felt more about control than policy.
When we finally got in, things didn’t improve. No TV (just removed), no dishes, no basic amenities. The heater didn’t work; a noisy space heater was the solution. The bed sagged to the middle and squeaked nonstop.
We’re low-maintenance travelers, but when you can’t even trust a listed check-in time—and the staff doubles down instead of helping—it sets the tone for a disappointing stay. We would’ve left if anything else had been available.