This was our second time staying at this hotel. We stayed here to be close to the convention we were selling at, as it is conveniently located near the downtown area.
On our trip a year ago, this property was going through a renovation and this year, it seemed to have finished the work and the outside is much prettier and classier even. When we checked into our room this time, I noticed several things that hadn't been cleaned: slept-in beds, towels on the floor, etc. I called the front desk, and the staff came out to investigate. They were apologetic and moved us to a new room. (I was honestly just expecting to leave for a while so they could clean our first room.) The kind response was quick and appreciated. The new room was clean, and everything looked nice and fresh. We enjoyed our two-night stay and will probably return in the future.