Best Western Forest Heath hotels

"Room was basic with very basic bedding food very basic and cleanliness of room and certainly front entrance and restaurant windows were filthy."

"The hotel was lovely, as were the staff. My concern is the parking, it’s not free even for guests. It is also very confusing, having arrived late and being unaware of the parking charges I am waiting to hear from the parking vendor about the late parking charges. It is only for the confusing and expensive parking charges that we won’t be staying here again. "

"The room was clean but there was an empty packet of Maryland’s under the bed. The Tv didn’t work and I only noticed about 3 hours into our arrival- no maintenance were in house so they offered a different room- but we had already unpacked, settled etc, my son was sleeping so was inconvenient to move. The pool was out of use 10-11am which was annoying and the hot tub was out of use the whole time. There was also no water in our fridge. With there being no phone in the room having to go down to reception felt like a chore every time so we didn’t bother. The location is good but I was misinformed on the phone about parking- she told me £12 but it’s actually £21.60. We still had a nice stay but there were a number of errors. "

"Ibis Cambridge iw so convenient to the train. Right next door. The staff met us kindly and took our bags until checkin so we could go explore. Our room was clean and quiet and quiet comfortable."

"Parking locally is too expensive (no hotel owned parking), so 12 minute walk to a better value park."

"Good option and well located, but some staff are very below par. Concierge desk: Excellent Reception: Terrible Breakfast: Not great "

"Nice hotel in a convenient location, my only complaint was that the room was cold and when I asked about it I was told the heating doesn’t come on until 6pm. Unfortunately the heating didn’t seem to come on at any time of dayl, We visited early April."

"Overall good experience we had a pleasant stay The hotel is conveniently located and the big bonus is the in house basement parking (at an extra cost ) a couple of comments Could not change settings on the Airconditioning ,the water bottles on a two night stay were not replenished same with towels ."

"Youths in corridor shouting and swearing - not the best experience ☹️"