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Reviews of Aruma Hotel

2.5 out of 5
Aruma Hotel
El Remate, Flores, El Peten

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 21 reviews" "
Rating 8 - Good. 8 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 3 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

JULIO CESAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El precio de los alimentos
Stayed 3 nights in Jun 2022

2/10 Terrible

Dennis

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Mario, Panama

Traveled with family
Liked: Cleanliness, staff & service
There was too much noise from animals around. The room look bigger at pictures than it really is. Pool was not clean
Stayed 1 night in Dec 2019
Response from Hotel Aruma on 2020/1/4
Buen Dia Lamentamos que no disfrutara al máximo de su estadía en nuestro hotel; intentaremos resolver los detalles señalados.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Jorge, IN, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, friendly and very welcomed staff. Equip with AC if needed.
Stayed 1 night in Dec 2018
Response from HOTEL ARUMA on 2018/12/26
We are pleased to know that you and your family liked the stay at our hotel, and we are always there to serve you. Good day

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The restaurant was very good. Rooms are very small and cheap. The staff is very friendly.
Stayed 1 night in Dec 2018
Response from Hotel Aruma on 2018/12/21
Esperamos tener su visita de nuevo a nuestro hotel y será un gusto poderle servir

8/10 Good

Angele, Montreal

Liked: Staff & service, property conditions & facilities, room comfort
Between Flores & Tikal
Lovely hotel, everything is fonctional. Be aware staff is sweet but do not speek english or french. They don't clean your room between your stay. They offer you a drive to any of your destination nearby but pretty expensive. And bring ear plug cause with the farm next to it it's very noisy. Other then that, very clean and ghe food is good. Bed are new so very confortable.
Stayed 3 nights in Apr 2018
Response from . on 2018/4/25
Thanks for you coment, we hope visit us soon.

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Amenities
The hotel decor is lovely, it gives the authentic Guatemalan experience. The rooms are very small , but not uncomfortable because we just needed to come to sleep at nigh. The staff are very friendly and helpful. The energy went out a fee times which made the air conditioning gone for a fee hours, but I don’t think that is the hotel’s fault. Over all a nice experience.
Stayed 3 nights in Dec 2023

8/10 Good

Rodolfo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien. Cero problemas
Stayed 1 night in Dec 2023

4/10 Poor

Angel Edmundo

Stayed 2 nights in Jul 2023

4/10 Poor

Josue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No dieron la habitación que reservamos.
Hola, buen día. En general, todo estuvo aceptable, el único inconveniente fue que íbamos 4 personas, familia, no parejas. Por lo cual, tal y como se ve en la foto que se muestra de la habitación que reservamos, esperábamos habitaciones con dos camas, una para cada uno, sin embargo nos dieron dos habitaciones, cada una con una cama y no se pudieron cambiar o pagar por otras porque ya no habían más habitaciones, nos tocó, dormir juntos, cosa que fue un poco incomodo. El estacionamiento es muy pequeño, me toco ir a estacionar el vehículo a la calle, a una cuadra ya que la calle frente al hotel estaba completamente llena. Ahora en todo lo demás, el servicio fue excelente.
Stayed 2 nights in Jan 2022
Response from Josue on 2022/1/8
hola buenas tardes fue un gusto averlo atentido le ´pedimos mil disculpa por su inconformidad con las habitaciones ya que se le asigno esas porque cuando usted iso la reserva fueron las que selecciono se referia a la doble pero se refieran a una cama matrimonial cuando usted desee una de dos camas en la pagina las puede encontara con el nombre de triple, con respecto al parqueo disculpe por no apartarle su estacionamiento y gracias por su comentario ya que nos ayuda para mejorar nuestro servicio.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy cerca del lago, aunque no frente a la playa
Stayed 3 nights in Jun 2021

8/10 Good

Edward

Traveled with group
Liked: Property conditions & facilities
El lugar es agradable.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto las instalaciones, lo que no me gusto es que no hay suficiente parqueo para vehiculos unicamente 3, el resto se queda afuera, no me gusto que no hubiera otra opcion para evitar que quedarme en el tercer nivel, venia de Tikal de subir ruinas y solicite otra habitacion en el primer nivel, me dijieron que no habian, y luego de estar instalados me solicitan baje a movilizar el vehiculo para los que iban a salir termprano al otro dia.
Stayed 2 nights in Dec 2019
Response from Hotel Aruma on 2020/1/9
Buen Dia Lamentamos que no disfrutara al máximo de su estadía, nos agrado tenerlo en nuestro hotel y gracias por preferirnos. Gracias por tu opinión

8/10 Good

Óscar Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Aruma on 2020/1/4
Buen Dia Estamos muy contentos de que su estadía fue agradable en nuestro hotel; esperamos verlo pronto. Hasta luego.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy bien
Stayed 1 night in Jan 2019
Response from HOTEL ARUMA on 2019/1/17
Buen día: Miss Sandra Le agradecemos por hablar muy bien de nuestro hotel, siempre estamos aqui para servirle y esperamos verla muy pronto, será un gusto poder servirle.

6/10 Okay

Vincenza, Bari

Liked: Cleanliness
Disliked: Room comfort
Se hai spirito di adattamento...
La struttura è molto semplice e basico. La stanza è molto piccola ed anche il letto è molto piccolo e poco comodo. Mediamente pulito. Personale molto gentile, la colazione é buona. Se hai spirito di adattamento lo consiglio per rapporto qualità prezzo.
Stayed 2 nights in Dec 2018
Response from ARUMA HOTEL on 2019/1/15
Good day: We thank you for your comment for our hotel, we hope to have you here again in our hotel, until soon.

8/10 Good

Gabor

Liked: Property conditions & facilities
Átlagos szállás
A szállás közel van a tóparthoz és ami fontos, innen könnyedén el lehet buszozni a helyiekkel Tikalhoz. A szobák kicsit hangosak a szomszédben élő pulykák miatt. Ha a felsőbb szintekre foglalsz, készülj fel a magas lépcsőfokokra. A tetőterasz szuper hely, de készülj fel a szúnyogokra.
Stayed 2 nights in Oct 2018
Response from Àtlagos Szàllàs on 2018/11/8
Hello thanks. for choosing us and your opinion

8/10 Good

Bonito, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonita ubicación
Cerca del lago Peten Itzá y de las ruinas de Tikal.
Stayed 1 night in Jun 2018

10/10 Excellent

Elena, El Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Un hotel muy limpio y comodo, la atención del personal excelente. Con una gran calidad en su cocina, se recomienda el pescado a la plancha. A 40 min de Tikal y otros parques.
Stayed 3 nights in May 2018
Response from Elema Ortiz on 2018/5/16
Muchas gracias por preferirnos! Siempre dando la mejor atención posible a nuestros huéspedes, para que se sientan cómodos y disfruten su estancia.