it has been a very pleasure for me, to host you, Francesca.you are welcome !

Dear Danielatks for all, take care of yourself!

Hi Brenna! Many thanks for your feedhope to meet you again!take care of yourself!

Hi Kylie! tks for your choice againtake care!

I'm glad to have hosted you Kiyait was been a pleasure to meet youtake care

Hope to meet you again Alvin!we didn't have elevator

Hi there ! it was been a pleasure for me, to host youhope to host you again!take care, Romy!

tks for your choice, Judeit was a pleasure for me to host youtake care!

Dear Craig! tks for your choice, hope to host you again!

dear Waltertks for your choice; if you need a big bed, next time you can choice one of our double - use single - as others do

tks: it has been a pleasure to meet youyou're welcome Cindy

Dear LauraI'm sorry for what you saythe check in is not only for 2 hours, it is written in your confirmations.I also wrote to ask you for your arrival time, so that you can have your check in in complete autonomy.Although you never answered us, when your brother phoned me, I made myself available to let you check in after 22 pm without problems and without extra fees: when you arrived, in fact, I was there, don't you remember? What means I'm not flexible?You did not get any refunds because you stayed hereIn the stairs and throughout the building there are timed lights, just use them, and if they go out, you can turn them on again.If it were true that there are places where you can stay better at the same price, why is it so difficult to find a place in Florence?Maybe you felt bad because you chose this room, among the many that I proposeAs an extra you also found a free lift that is not in the description of your room.But ultimately, you complain about the refund, but have you stayed or not?Maybe you have confused the places you have been, please check carefully

Hi Rebeccait has been a pleasure to meet you and your husband!take care!Hope to meet you again!

Dear Tieheverything has been great with you; hope to host you again, you're welcometake care of yourself!

it has been a pleasure for us, to host you, thank you for your choiceHope to meet you againhave a great day

Dear Sir/Mrs tks for your choice hope to host you again

it was been a pleasure, for me, to host you. Hope to host you again, thanks for everything!

tks for your choice: we work hard to improve every days, also in the hard 2 past years of covid the soaps: it may be that the housekeeper forgot to restock you, the same for the bath mat, just ask crockery and glasses: sorry but we do not supply any: we offer accommodation with kitchens with all the amenities you requested, but there must be a difference tks for your choice, hope to host you again

Hi Luis! hope to meet you again, many thanks, take care and we hope to host you again !

Hi Yolanda, it was a pleasure for me to meet you; I hope to host you again in the future, I still have many tips to give you :-)

Hi Fernando! It was been a very pleasure to host you. Hope to help you again in your next visit here, soon, we hope!

thank you! we hope to meet you again!

Hi Perla! very nice to meet you hope to host you again!

Thanks for the congratulations: we work hard to improve our service for our guests' best experience; I hope to meet you again, it was nice to meet you Lorenzo

I'm sorry Maria, but I don't know you: after you arrived, I opened the door for you, you just had to reach the second floor, where I waited for you: you phoned and wrote me, and I told you how to reach me. I have no helpers, there is only me, just read the experiences of the people who preceded you Moreover, our check-in times end at 15.00, as you well know, and I had to leave my work and go back only for you, outside our hours: it is possible to make self check in, but I prefer to be here for our guest' best welcome. Nothing more was asked of you. The fact that you used an elevator testifies to the fact that you have not been here: it is clearly specified that we do not have one (at the time of my reply) Maybe did you notice at the last moment, that you have chosen an economy room with shared bathroom instead of one with a private bathroom, or one of our self-catering apartments? And for this reason you have tried, to no avail, also to ask for a refund to expedia which, rightly, was not granted to you. I waited to answer you because before I preferred to write to you to see if you had noticed the mistake, but I see that you are not interested to take care of the thing well. Reading the experiences of other guests, whoever sees your experience will understand your mistake. regards Lorenzo

Dear Sir Many thanks for your choice Hope to meet you again Lorenzo

Hi Carol It has been very nice to meet you ; hope to be able to host you next time Lorenzo

dear John and Donna, many thanks for choosing us: I have to make some clarifications: we are open since 1951, continuously (although I have been there since 1979, since I was born) and no one has ever told us that the room where you slept was dark: even if it is the smallest and cheapest we have, it is certainly among the brightest, and it is on the top floor; everything can change, people, furniture, habits and customs, of course and we certainly do not pretend to be perfect: sometimes there may problems (the building is from the 17th century!); But you should also have written that you were allowed to do, free of charge, the check in beyond the times allowed by your booking; I went out of work for you, for free: for this purpose we have the self check in, but I prefer to always give in person, when possible, the best welcome to our guests, as you know: we like to dedicate ourselves to the guests, and this is the thing that distinguishes us from the others, since 1951 In the details of the accommodation that you have booked there is clearly written that there is no elevator: you could write that instead you have found it and you have used it, all for free Thank you for the time You have spent writing your advice:got it regards Lorenzo

Hi Candace tks for your choice: we'working to improve every day - hope to meet you again soon! Lorenzo

dear Betty I'm sorry if you're left without soap, but we always leave it, maybe you did not throw it away when you finished it, the maid confused it thinking you still had it and it did not replace it The towels from the ground: we never collect them, if you needed a new one, you could ask for it every time you met me, without problems, there is no extra cost. hope to host you another time I thank you for the stay, but I was in you, I would have also written that you could use the elevator when it is not present in our services, as you know. maybe you forgot it, that's all, but it's important to write everything, both when you find something unpleasant and when you find a pleasant extra

Dear Sir/Madam Hong Liu and Jue Tao; Dear customer, I see that you don't write some details, I will try to add what you did not write our check in time, as you know, starts from 11,00 to 15,00 it means that if you arrive after these terms, you have to inform us, at least 1 day before; you can not have your check in when you want, I don't arrive in 5 minutes, I'm not always there, for this we send the codes. Youi made this booking on March, and we wrote to you immediately, the same day, to ask your bed's preference and time of arrival, this is a form that we are used to send to all of our guest In case of very late check in, if there is any possibility, for me, to come back in time, I always agree with the guests by sending codes that they can use for their late check in at any time , without any extra fees, as you know. That it is also true that we told you, by phone that I would be able to arrive in 30 minutes, so I did. You did not remember writing this And I met you just as you were entering another nearby accommodation facility: I came to you, and I asked you for confirmation if you had a reservation at Casa Billi, and you asked me who was Casa Billi We are one of the most Historical guest house in Florence, please visit Florence Historical business website; we're open since 1951: how we can keep open this guest house if would be true that we can't allow our customers's check in? Please check your messages here on expedia