Lodges in Falls Creek Alpine Resort

"Our room was clean but the heater was not working under negative 1 and snowing. No one was in the property to help us fix the issue. No one answers nor return the calls we made. Zero customer service. "

"Great view over the Summit slopes. Lovely renovated room. The meals were excellent. Almost all staff were very friendly, even the foreign staff who were trying hard with their English. Negatives...the stairs! We were on the 5th floor from the entrance, which was a big ask for 60+ year old guests, especially after skiing. We had help with our suitcases though, which was great. Very strong young men very ably sprinted up and down the stairs with them. The water pressure was just a dribble in the...

"Property is run down and unclean. We were booked for 4 nights and left after 2. It was booked to celebrate a special moment and was terribly disappointing. Would not stay again. Would not recommend. The only positive part of the resort was the staff. They were more then amazing. "

"great old fashioned lodge - ski in and out Staff very friendly and Danni and Steve were most welcoming "