Escaldes-Engordany Vacations & Trips from NT$29,454

Amazing service and cool place

The hotel is very nice with excellent service. Unfortunately if you want to sleep this is not the place to stay. They play loud music across from the hotel in front of the Cathedral. It some nights went until midnight. You can hear it from the rooms. Only negative but it is a big one.

The room was great. The front counter was great. The info that none of the spa is included in the price you pay should be in bold letters. There was a cost to use the sauna and steam room as well as pool. Ridiculous. Everything has an additional price. There was no way to purchase waters and snacks that were not over the top cost wise. $4.59 euros for a Coke Zero is completely insane. And to use the sauna for a short time cost $19 euros. But they did give a 20% discount. Wow. Big deal. There should have never been an additional charge. I u Serrano the massage costing more but the hotel was presented as a spa/ hotel. And I wasn’t the only client who wasn’t happy there were two others with the same opinion. And the poor girls at the spa desk were getting hammered on and that wasn’t fair either. I also thought there should be a store to purchase items a little bit more economically without having to search out a store.

This hotel was located perfectly for my stay. Hotel front desk staff and room staff were always friendly and helpful. Room was comfortable and clean. I would stay here again.

The staff was so kind and helpful, they were the best part. Starting with the security guard who was so cheerful and helpful all while being very professional