They can’t help the area, but the number of homeless & derelicts within 1 block of the place was unsettling. We were worried about our vehicle being stolen or vandalized & about leaving the room to walk the dog. The door & windows did nothing to keep out street noise. Sirens from the nearby hospital were non-stop & kept us up all night. We were on the 3rd floor. The door to the elevator hallway stuck & would make a loud slamming noise every time it was used, which was all night! People were coming & going & slamming doors all night.
As for the room, there were cigarette ashes on top of our comforter upon entering the non-smoking room. There were long black hairs on the sheets and woven into one of the hand towels. The hand soap dispenser was empty. A bar of soap was provided, but with the basin sink there was no place to set it down & the floor obviously hadn’t been swept because my socks became covered in hair & dirt after just a few mins.of walking around shoeless. We reserved the room for 4 guests, but were only stocked with towels for 3. We did not have a blow dryer or coffee service. Upon calling the desk, we found out that those only come with the deluxe rooms. For $150, I don’t consider it a cheap room. We stay in a ton of hotels and have always had these amenities. Even in rooms we paid $60-70 for.
We did receive a courtesy call shortly after entering the room, but before we had noticed most of these issues. They were nice.
The lobby coffee sucked.