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Four Points Flex By Sheraton Tokyo Ueno

3.0 star property
Hotel with a 24-hour front desk, a short walk to Ueno Park

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Photo gallery for Four Points Flex By Sheraton Tokyo Ueno

Welcome to Ueno Hotel, where a modern entrance sets the tone for a stylish stay.
Relax in the elegant lobby, featuring a checkered floor, comfortable seating areas, and a beautiful vase of white flowers.
Relax in the stylish lobby with wicker sofas and a grid-patterned ceiling.
Welcome to our hotel, where guests can check in and enjoy a meal in the adjacent dining area surrounded by lush greenery.
Two single beds with white bedding and blue pillows, a small table with a vase of white flowers, and a geometric light fixture adorn this stylish room.

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Separate bedroom
Bidet
Hair dryer
  • Sleeps 2
  • 1 Double Bed

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Separate bedroom
Bidet
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Separate bedroom
Bidet
Hair dryer
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
7-12-9 Ueno, Taito-ku, Tokyo, Tokyo-to, 110-0005

What's nearby

  • Ueno Park - 6 min walk - 0.5 km
  • Ueno Zoo - 10 min walk - 0.9 km
  • Sensoji Temple - 17 min walk - 1.5 km
  • Tokyo Skytree - 4 min drive - 3.3 km
  • Tokyo Dome - 4 min drive - 3.7 km

Getting around

  • Iriya Station - 7 min walk
  • Uguisudani Station - 8 min walk
  • Haneda Airport (HND) - 32 min drive

Restaurants

  • ‪晴晴飯店 - ‬3 min walk
  • ‪24会館上野店 - ‬3 min walk
  • ‪陣矢東京油そば伝承館 - ‬2 min walk
  • ‪唐変木 - ‬2 min walk
  • ‪ウエスタン北山珈琲店 - ‬2 min walk

About this property

Four Points Flex By Sheraton Tokyo Ueno

Hotel near Ueno Park
Close to Ueno Zoo and Sensoji Temple, Four Points Flex By Sheraton Tokyo Ueno provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks include:
  • Continental breakfast (surcharge), smoke-free premises, and a vending machine
  • Luggage storage, a 24-hour front desk, and a front-desk safe
  • An elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 201 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and toilets with electronic bidets
  • Refrigerators, heating, and daily housekeeping

Languages

Chinese (Mandarin), English, Japanese, Korean

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,000 per person

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 1000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hotel Ueno
Ueno Hotel
Ueno Hotel Tokyo, Japan
Ueno Hotel Tokyo
Ueno Hotel Hotel
Ueno Hotel Tokyo
Ueno Hotel Hotel Tokyo

Frequently asked questions

Is Four Points Flex By Sheraton Tokyo Ueno pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points Flex By Sheraton Tokyo Ueno?

This property doesn't offer parking.

What time is check-in at Four Points Flex By Sheraton Tokyo Ueno?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points Flex By Sheraton Tokyo Ueno?

Check-out is at 11 AM.

Where is Four Points Flex By Sheraton Tokyo Ueno located?

Located in Ueno, this hotel is within a 15-minute walk of Ueno Park and Ueno Zoo. Sensoji Temple and Tokyo Skytree are also within 3 mi (5 km). Iriya Station is 7 minutes by foot and Inaricho Station is 10 minutes.

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Four Points Flex By Sheraton Tokyo Ueno Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 293 out of 1000 reviews
Rating 8 - Good. 435 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Second time in this hotel, is great and very convenient, is cose to everything.
Stayed 8 nights in Apr 2025

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
clean and cozy and cheap!
Stayed 9 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Friendly staff, quick check in and great showers. Everything needed after a long flight to Tokyo!
Stayed 1 night in Jan 2025

8/10 Good

Angel-Luz

Liked: Staff & service, property conditions & facilities
It a decent place to stay and it's cheap.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!
Stayed 1 night in Jan 2025

10/10 Excellent

Griffin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot.
Stayed 2 nights in Apr 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, great for tourists, located near many resturuants and attractions. Would highly recommend
Stayed 8 nights in Jan 2025

10/10 Excellent

sloane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was amazing and very nice man. The property is beautiful. We used a private onsen on site which was such a nice experience. I would recommend to anyone who is coming to the area!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Sebastian

Liked: Staff & service, property conditions & facilities, room comfort

Comfortable stay in Ueno

Great hotel with friendly efficient staff. Within walking distance of Ueno station and the convenience shop across the road was convenient!!
Stayed 7 nights in Dec 2024

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.
Stayed 3 nights in Mar 2025

10/10 Excellent

Supakit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is not far from Ueno station, convenience to connect to subway, JR and skyliner.
Stayed 7 nights in Dec 2024

6/10 Okay

Yue Kan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly for a short stay.
Stayed 3 nights in Jul 2024

8/10 Good

Shankar

Liked: Cleanliness, staff & service, amenities
Very small rooms. No bedside plugs. Good location. Staff friendly and courteous. Rooms near good housekeeping.
Stayed 7 nights in Mar 2025

8/10 Good

YI-SHENG

Liked: Staff & service, amenities, property conditions & facilities
Floor is dusty and the room space is very tight; otherwise, good for its price.
Stayed 1 night in Feb 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to trueno station, super convenient and economical
Stayed 8 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff and prime location!

My sister and I stayed at Ueno Hotel for 10 days—the staff was extremely friendly and helpful and I had no problem speaking with them in English. The room itself is on the smaller side but we could fit a carry on and two checked in bags in our room with enough space to spare for walking around. One thing that did catch us off guard is that the hallways are open-air, a bit different from hotels in the US but it was not a problem for us. The location is also super prime as it’s close to the station and the park, will definitely be booking a stay here again if I come back to Japan!
Stayed 8 nights in Mar 2025

4/10 Poor

Phong

No comments
Stayed 1 night in Apr 2025

6/10 Okay

Donabella

near the city & train station
Stayed 3 nights in Jul 2024

8/10 Good

NIall

Liked: Cleanliness, staff & service

Just right for day sightseeing base

Perfect for what I needed-just a room to sleep in between sightseeing adventures. Staff very friendly and accommodating-left my luggage for a few hours both before checking in and checking out and retrieved an item I had left in room safe. If I was back in Ueno it would probably be my first choice for convenience and familiarity
Stayed 4 nights in Oct 2024

8/10 Good

Mei Tai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good customer service!
Stayed 6 nights in Apr 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
Great!
Stayed 7 nights in Aug 2024

10/10 Excellent

Mitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is great! It’s close to the train station as well as lawson, family mart, and 7/11. The staff are very kind and helpful. The room itself is pretty small but that was to be expected and can’t be helped. It was also slightly dusty but that wasn’t really a problem for me. I’ll definitely be staying here again!
Stayed 13 nights in Nov 2024

10/10 Excellent

Bo rum

Liked: Cleanliness, staff & service, property conditions & facilities
The area was very close to Ueno Station and was convenient for traveling. The room was clean and perfect for two people. The staff spoke a bit of english to make the check in process easier. We appreciated them watching our luggage in the case of early arrival. I would recommend!
Stayed 4 nights in Oct 2024

10/10 Excellent

Qiang

Liked: Cleanliness, staff & service, property conditions & facilities
Very good option to stay. Walking distance to Ueno station. Tons of restaurants in the area. Rooms are a little small.
Stayed 7 nights in Jun 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good stay

Need more room. Too comfined. Shower room was good. Lots of plug ins.
Stayed 2 nights in Oct 2024