"I stayed at Royalton Antigua with my partner for my birthday and, overall, we had an amazing experience. I loved the atmosphere and ambiance of the resort, the pool was great, the food quality was excellent, and the bar staff were fantastic — energetic, friendly and always creating a great vibe. I would genuinely love to return.
My main disappointment was the administration/reception team and the way the US$200 damage deposit was handled. I was told the deposit would be automatically refunded after checkout, but over a week later I was still waiting for the money to be returned. When I contacted the resort, I received conflicting and vague information — one person said it had already been processed, while another advised my partner that I should contact my bank to request a chargeback.
I don’t feel guests should have to chase a hotel or contact their bank to recover a damage deposit. If the hotel cannot reliably process the refund, I feel it would be better to securely retain the guest’s card details and only charge for confirmed damages.
This was my only real frustration, but it did put a dampener on an otherwise excellent stay. I would happily return to Royalton, but I hope the hotel improves its deposit process and provides guests with clearer, more consistent information."
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