I stayed at this hotel for work, which meant long, exhausting days—making a quiet and relaxing return to my room each evening essential. Unfortunately, my experience fell far short of what I expect from a Hilton property.
The first night at check-in seemed fine. However, after a 12-hour shift the next day, I returned to find my room key no longer worked. When I went to the front desk, I was greeted with a casual, "Hey, this is the guest in room XYZ," which felt both unprofessional and dismissive after such a long day. I was then informed that the team member who checked me in had mistakenly marked me as a "no-show," locking me out of my room entirely.
This internal error could have easily been corrected earlier in the day. A simple courtesy call or text asking me to stop by the front desk, with a new key ready, would have saved me time and unnecessary frustration—and would have demonstrated the level of service I’ve come to expect from Hilton.
The following day brought more issues: a broken toilet and no hot water. I notified the front desk and was told the hot water issue was building-wide and that maintenance would fix the toilet promptly. After another long workday, I returned to find the toilet still broken. This time, a courteous manager personally addressed the issue, which I appreciated. But once again, I was left waiting outside my room while the staff corrected a problem that should have already been handled.
Despite asking for the General Manager to contact me,
