「Fue una linda estancia muy acogedora, el lugar perfecto para descansar y desconectarse del bullucio de la ciudad, la playa a muy pocos metros y el personal nota 1000%」
「My sister and I just stayed 5 nights here with our 2 young kids and had a great time. The location was close to the beach and nearby town with stores and restaurants . The property grounds were clean and tastefully decorated. The staff were also amazing- the receptionist Gildie (sorry if that’s spelt wrong) was friendly and helpful with all our questions . The breakfast lady was also wonderful . Our only suggestion would be to switch up the breakfast options as they offered the same thing every...
「Mark was a very helpful host and he provided great recommendations for activities and dining. The view was absolutely stunning and the free homemade breakfast was awesome. 」
「Accueil très sympathique. Le personnel est très agréable, souriant, disponible, très arrangeant. On nous a même changé notre roue qui avait crevé.
Chambre spacieuse, fonctionnelle. Petit déjeuner copieux et complet. Piscine très appréciée en fin de journée.
Très belle plage et bon restaurant à proximité.
Tout était parfait et nous y retournerons volontiers.」
「Communication from this hotel was non existsant. I had called and email several times to confirm my reservation and never heard back from them. I never got a refund and I booked elsewhere. Super sketch, would not reccomend. 」
「Excellent staff and Súper convenient. Pool is fabulous and quite large. We had a car rental from Enterprise and they have a deal right in the lobby which saved us from having to drop it off to the airport as we were overnighting. I would stay here again for sure.」
「Nice staff, easy check-in and check-out process, and the included breakfast was very tasty. The staff manning the breakfast were also very attentive and did a great job.」
「This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no...
「We loved our stay, the resort is beautiful. Staff were so lovely, shout out to Diego, Vanessa, Esteban, Ruben, & our server at the Ostra pool! Such a wonderful place! - Mandy & Devan」
「Unique “treehouse” experience. Amazing forest/mountains view. It was quite of a delight to stay in such of eco-friendly environment. Great food at the Hotel Taru restaurant. Excellent customer service. Kudos to the entire staff but specially to Carlos Guzman for going above and beyond. Thank you. Pura Vida!」
「I absolutely adore this property and will definitely be coming back! I feel it had everything I needed without needed to ever leave. The shuttle service was amazing, the beach you could walk to (but the shuttle will take you). They had a restaurant on the property, and a restaurant right across from the main entrance. A mini market by the beach. Pools, bars, jacuzzis. The rooms were very clean. I felt safe. I even took a few Ubers when I left the property. The view is sooo amazing. To wake up to...
"We’ve payed around 5000 dollars to enjoy 3 days and 2 nights, considering that we were star class, the check-in process was fine, they explained us our benefits, etc… During this period of time, the food was awful. We ate breakfast, lunch and dinner is this So Cal Buffet, and the quality of the food was horrible. The food was cold, cheap, disgusting and even hard to even look at or swallow. The people next to the table even called the food ‘’ass’’. And I totally agree. The lunch menu was fine, totally what one could expect but still it was horrible. The dinner menu was very delectable, especially the traditional Costa Rican menu, the soup was delicious and it was a great meal. But don’t get me started on the staff at the buffet, the receptionist was really friendly, the waitresses too, they did their duties greatly. Some of the cooks had a bad attitude, they were dry, rude, serious. We were trying to reserve the sushi restaurant for a whole entire day, we tried to contact staff to help us reserve but they always told us that we needed to talk with the woman there. Still she was never there, we arrive there when she was supposed to be there and she still wasn’t there. When we arrived to the sushi restaurant, the food was salty and very hard to swallow. The customer service was awful in some parts of the hotel, some were nice but some weren’t even welcoming. This all-inclusive hotel isn’t worth coming from, we would never come back here ever again!"
"This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no umbrellas available for guests.
5. Inedible Food: The quality of the food was extremely poor.
6. No Water Without Warning: There was a water outage during the night without any prior notice or warning. The room had no phone, so I had to run to the front desk in the pouring rain, only to find no staff present. This resulted in not being able to shower in the hot weather and could not use tolit until the following day.
7. Incorrect Wi-Fi Password: The Wi-Fi password provided at check-in was incorrect. We had to make a second trip to the front desk to be told it was a printing error.
The most unacceptable part was the unannounced water outage. At 11 p.m., I attempted to take a shower, only to find there was no water—neither for bathing nor for the toilet. I went to the front desk, which was completely unmanned. The next day, when I brought up the issue with staff, one person claimed the water was only off for 10 minutes, and another, after consulting the manager, said it was 30 minute"