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Reviews of Cauayan Island Resort

5 out of 5
Cauayan Island Resort
Cauayan Island, Bacuit Bay, El Nido, Palawan

Reviews

9.6

Exceptional

Rating 10 - Excellent. 140 out of 172 reviews" "
Rating 8 - Good. 19 out of 172 reviews" "
Rating 6 - Okay. 9 out of 172 reviews" "
Rating 4 - Poor. 3 out of 172 reviews" "
Rating 2 - Terrible. 1 out of 172 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Viterbo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Cauayan Island Resort Management on 2024/4/7
Dear Viterbo,Thank you so much for leaving us a 5 out of 5 score review. We hope you had an amazing experience with us and we look forward to welcoming you again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was resort was stunning! The staff was so lovely and helpful! The food was plentiful and with lots of variety. There were lots of options for activities and the island hopping and snorkeling was something I won’t forget! I would definitely recommend the spa also!! Can’t say enough about this resort!!
Stayed 3 nights in Mar 2024
Response from Cauayan Island Resort Management on 2024/3/24
Dear Diane,Thank you so much for your review!We are thrilled to hear that you enjoyed your stay at our resort and that our staff, food, activities, and spa exceeded your expectations. We appreciate your recommendation and hope to welcome you back for another unforgettable experience in the future.

10/10 Excellent

Amit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort exceeded our expectations! The staff - especially Gab, Jolary, Red, Lala, Pirlyn and Nick were exceptional!
Stayed 4 nights in Feb 2024
Response from Cauayan Island Resort Management on 2024/2/15
Dear Amit,Thank you so much for your wonderful review!We're thrilled to hear that our resort exceeded your expectations and that our staff, especially Gab, Jolary, Red, Lala, Pirlyn, and Nick provided exceptional service. We will make sure to pass along your kind words to them.We look forward to welcoming you back soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Cauayan Island Resort Management on 2024/1/23
Dear Karen,Thank you for giving us a 5 out of 5 rating. We hope you had an amazing stay with us and you were able to enjoy our amenities as well.We can't wait for your next stay with us!

10/10 Excellent

Robert

Stayed 4 nights in Jan 2024
Response from Cauayan Island Resort Management on 2024/1/22
Dear Robert,Thank you for giving us a 5 out of 5 rating. We hope you had an overall unforgettable stay at Cauayan Island Resort and we can't wait to see you again soon!

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from Cauayan Island Resort Management on 2024/1/17
Dear Sarah,Thank you for giving us a 5 out of 5 rating. We hope you enjoyed your overall stay at Cauayan Island Resort and we can't wait to welcome you back for another memorable stay!

10/10 Excellent

Sheerie Joy

Stayed 2 nights in Jan 2024
Response from Cauayan Island Resort Management on 2024/1/29
Dear Sheerie Joy,Thank you for giving us a 5 out of 5 rating. We hope you enjoyed your stay with us and that our staff has made you feel at home in our exclusive island paradise. We can't wait to welcome you back soon!

10/10 Excellent

Rahul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute gem
Truly wonderful resort, with incredibly friendly and helpful staff. The spa is amazing and masseurs very professional. Views of the sea stunning. Fabulous getaway
Stayed 2 nights in Nov 2023
Response from Cauayan Island Resort Management on 2023/11/21
Dear Rahul,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at our resort, and we're especially pleased to know that our staff and spa services exceeded your expectations. We truly appreciate your feedback and hope to welcome you back for another fabulous getaway soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise!
Like no other place we've stayed before, this place is a paradise island! Beautiful location & villas, friendly staff and the most amazing food (this coming from a vegetarian - the veggie and vegan menu is extensive and absolutely delicious). To top it off we did kayaking, snorkelling & paddle boarding off the beach of the hotel and saw a sea turtle amongst the coral! Highly recommend the spa too, watching a shark in the sea below whilst having a message is an experience I won't forget. The whole stay was perfect
Stayed 3 nights in Oct 2023
Response from Cauayan Island Resort Management on 2023/10/25
Dear Thomas,Thank you so much for your amazing review! We are thrilled to hear that you had such a wonderful experience at our hotel. We take pride in providing a beautiful location, friendly staff, and delicious food options for all dietary preferences. It's also great to hear that you enjoyed the various water activities and had the chance to see a sea turtle. We appreciate your recommendation of our spa as well. If there's anything else we can do to make your next stay even more memorable, please let us know, and we hope to welcome you back soon for another memorable stay!

10/10 Excellent

Divina, Cherry Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Cauayan Island Resort Management on 2023/9/20
Dear Ms. Divina,Thank you for giving us a 5 out of 5 rating. We hope you had an overall wonderful stay at our resort and we look forward to welcoming you back soon!

10/10 Excellent

Aviv

Stayed 2 nights in Sep 2023
Response from Cauayan Island Resort Management on 2023/9/12
Dear Aviv,Thank you for giving us a 10 out of 10 rating. We hope you enjoyed your stay at our resort and that our service and amenities have met your expectations. Looking forward to your next stay with us!

10/10 Excellent

Susan, Anaheim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort gives you a feel of the Philippines with its hut villas. The people are the pride of this resort. They are friendly, courteous and kind. The tour, boat and land transfers are very well coordinated. The food is great. They offer a diverse selection of food. We had their signature massage as well. And it is heavenly.
Stayed 2 nights in Aug 2023
Response from Cauayan Island Resort Management on 2023/8/25
Dear Susan,Thank you so much for your wonderful review! We are thrilled that you enjoyed your stay at our resort and were able to experience the warm and friendly hospitality of our staff. We also appreciate your kind words about our well-coordinated transfers, diverse food selection, and heavenly signature massage. We look forward to welcoming you back in the future!

10/10 Excellent

Harminder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was amazing, location was absolutely stunning, the staff were very friendly, might have been the best massage we had with the view of the ocean under us. It was quite expensive but we thoroughly enjoyed ourselves
Stayed 2 nights in Jul 2023
Response from Cauayan Island Resort Management on 2023/7/19
Dear Harminder,Thank you so much for your incredible review! We are thrilled to hear that you had an amazing stay at our hotel and that you found our location stunning. We're also glad to hear that our staff provided friendly service and that you enjoyed a fantastic massage with the mesmerizing ocean view. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Resort was amazing Staff are just well above snd beyond !! Such a beautiful resort itself We really enjoyed our stay and will definitely be back
Stayed 3 nights in Jul 2023
Response from Cauayan Island Resort Management on 2023/7/10
Dear Catherine,Thank you for your incredible review! We are thrilled to hear that you had an amazing stay and that our staff exceeded your expectations. We look forward to welcoming you back to our beautiful resort in the future.

10/10 Excellent

Young Hwa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cauayan Island Resort is outstandingly beautiful and dreamingly scenic. But what made the stay even more worthwhile were the staff at the resort who were so kind, professional, and dedicated in quality service. Not to mention how satisfied my partner and I were with the food. Every dish we ordered were deliciously cooked to order and their fruit shakes were amazing! Also, the island hopping tour which we booked through the resort was well done as the guides were fantastic. What a beautiful experience this resort has made with our first visit to El Nido. Highly recommended this place!
Stayed 3 nights in Jul 2023
Response from Cauayan Island Resort Management on 2023/7/7
Dear Young Hwa,Thank you so much for your wonderful review! We are thrilled to hear that you found our resort to be outstandingly beautiful and enjoyed the scenic views. We are also delighted that our staff provided you with kind, professional, and dedicated service, making your stay even more worthwhile.We look forward to welcoming you back for another amazing stay!

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property & staff. Amenities & Activities we’re great.
Stayed 2 nights in Jun 2023
Response from Cauayan Island Resort Management on 2023/6/21
Dear Ms. Erika,Thank you for your kind words and for taking the time to write a review. We are thrilled that you enjoyed your stay and found our property and staff amazing. We hope to welcome you back soon!

10/10 Excellent

DON, SalinaS

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent overall
Stayed 3 nights in May 2023
Response from Cauayan Island Resort Management on 2023/5/14
Dear DON,Thank you for your review. We're glad to know that you find your overall experience at Cauayan excellent. Looking forward to your next stay with us!

10/10 Excellent

Clarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cauayan Island Resort Management on 2023/5/26
Dear Ms. Clarita,Thank you for giving us a 5 out of 5 rating. We hope you had a great stay with us and we look forward to welcoming you back soon!

8/10 Good

Corazon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great personnel. Personal service. Great food, ton of options. Beautiful facility. Poorly maintained infrastructure, particularly power. Had to leave 2 days early due to power outage. Would still return due to wonderful staff. They made every accommodation to assist.
Stayed 3 nights in Apr 2023
Response from Cauayan Island Resort Management on 2023/5/9
Dear Corazon,Thank you for your kind words! We're glad you enjoyed your experience and found our personnel to be helpful and friendly. Regarding the power outage, we would like to express our deepest apologies for the inconvenience caused during your recent stay at our resort. Under this unexpected situation, we've tried our best to provide a solution sooner, but the exclusivity of being on an isolated island makes the logistics of everything very challenging. We know that this must have been frustrating and disappointing for you, and we take full responsibility for the inconvenience that we've caused. We hope that you'll accept our apology and that we will have the opportunity to welcome you back in the near future.Thank you for your understanding and please do not hesitate to contact us if you have any further concerns or questions.

10/10 Excellent

seonghye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience to stay here :) Yummy foods, various drinks and kind staff !!
Stayed 2 nights in Feb 2023
Response from JSV on 2023/2/14
Hi Seonghye, thank you for choosing Cauayan Island Resort. It gladdens us to know that everything went well, that food was yummy and that our staff were kind. Once again thank you and we hope to see you again soon!

10/10 Excellent

Mohalhil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a golf cart to go around the resort
Response from JSV on 2022/12/6
Thank you Mohalhil for the perfect rating. We hope you had a memorable stay with us. Please visit us again soon

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Gemma Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, staff are very nice and very beautiful resorts
Stayed 3 nights in Oct 2022
Response from JSV on 2022/10/13
Thank you for the great feedback Gemma! The perfect rating you gave us means the world to us. We hope you’ll come and visit us again soon!

10/10 Excellent

Lord James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and Amenities are worth for the money. Will definitely comeback.
Stayed 2 nights in Aug 2022
Response from JSV on 2022/9/8
Thank you Lord James for the review. It was our pleasure serving you. We’re looking forward to your next visit

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best laid back luxury and top service in El Nido
Cauayan was amazing, the best treat we’ve had this year. The Beach Villa was extremely comfortable, the service was excellent, the staff kind and attentive. The food was very tasty, we loved every minute and wish we could have stayed longer. The attention given to our anniversary and my birthday was very appreciated. Congratulations to all staff and managers for running this property so well and making us feel so welcome! Truly the art of laid back luxury and top service! We will be back! Maria & Roberto
Stayed 4 nights in Aug 2022
Response from JSV on 2022/8/11
Hi Maria & Roberto. Thank you for the perfect rating you have given to us. And we’re happy you had a fantastic time during your stay. We will continue to provide the luxury service for our guests. Looking forward to your next visit.

10/10 Excellent

Aristotle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
picturesque and not crowded during our stay
Stayed 3 nights in Jul 2022
Response from JSV on 2022/8/2
Hi Aristotle. Thank you so much for taking the time to leave us a 5 star rating, we really appreciate it. Please visit us again.

10/10 Excellent

Gino

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our experience at Cauayan Resort was nothing short of amazing. The location, and views were stunningly picturesque. The staff were attentive without being overbearing, and made every effort to make our experience memorable.
Stayed 2 nights in Jul 2022
Response from JSV on 2022/7/30
Hi Gino! Thank you so much for a great review. We’re glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed your stay with us. We hope you’ll come and visit us again soon!

10/10 Excellent

Kris

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
nice and accommodating staffs.
Stayed 1 night in Jul 2022
Response from JSV on 2022/7/23
Hi Kris. Thank you so much for taking the time to leave us a 5 star rating, we appreciated! Rest assured that We will continue to provide the luxury service for our guests. Visit us again soon!

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, excellent guest service, consistent smiling faces from thr team, willingness to always be of assistance...
Stayed 5 nights in Jul 2022
Response from JSV on 2022/7/20
Thank you so much Cynthia for taking the time to leave us your feedback. We are grateful for your kindness and for choosing us. Hopefully, we can see each other again soon!

10/10 Excellent

Judylene

Stayed 2 nights in Jul 2022

10/10 Excellent

Marcia, Hollywood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! I extended my stay while here. Great way to explore El Nido. The beauty of the island and the resort is impressive
Stayed 1 night in Jul 2022
Response from JSV on 2022/7/8
Hi Marcia. Thank you for taking time to give feedback and for giving us a perfect rating. We’re delighted to hear that you enjoyed your stay in our beautiful island. We hope you’ll come and visit us again soon!

10/10 Excellent

Leilani, Irvine

Stayed 1 night in Jun 2022
Response from JSV on 2022/10/13
Thank you for giving us a perfect rating Leilani. It means the world to us. Please visit us again soon

8/10 Good

Steven

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 6 nights in Jun 2022
Response from JSV on 2022/6/27
Hi Steven. Thank you so much for taking the time to leave us a 4 star rating. All feedback are highly appreciated. We hope to see you again soon!

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private Island Resort!
Amazing and super private resort. Great service!
Stayed 5 nights in May 2022
Response from Cauayan Island Resort Management on 2022/5/12
Dear Mr. Dennis, Thank you so much for your kind review. We hope to have you visit the island again in the near future. You are a wonderful guest.

8/10 Good

Kristine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself is beautiful and the beach is gorgeous. Staff was very attentive. We had an issue with our bathroom and they came to try to fix immediately. The included breakfast was excellent, great selection. Overall though the pricing for food and tours was fairly expensive comparative to the rest of the area. Also, we had to pay for a lot of extras. For example we needed a boat ride to get back into town and were charged an extra 4000 pesos for one way ride. Additionally, we asked if we could bring towels from hotel on an excursion we booked independently and we were told they would have to charge us to take the towel (not a deposit, but actually charge us to use the towels). Overall, we had a great time though did notice these minor things that weren't expecting which is why I would give the experience 4/5 instead of 5/5.
Stayed 3 nights in Apr 2022
Response from Cauayan Island Resort Management on 2022/5/12
Dear Ms. Kristine, Thank you so much for highlighting our pristine location and wonderful staff. We will be sure to relay this message to them, they will be thrilled. We hope in the future we can welcome you back to the island.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
This is hands down the nicest place I've ever stayed. Everything is clean and well-maintained, and the staff goes above and beyond. Extremely friendly and helpful, adding another level of amazing to the already incredible setting.
Stayed 3 nights in Feb 2020
Response from CIR Admin on 2020/3/27
Dear Andrew, thank you for your feedback. We will share your commendations to our team to keep them inspired. We would love to welcome you again in our resort.

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2020
Response from CIR on 2020/2/26
Thank you for your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclusive and secluded,perfect serenity to enjoy peaceful retreat from everyday life
Stayed 2 nights in Jan 2020
Response from CIR on 2020/2/26
Thank you for your feedback!

10/10 Excellent

revivit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay beautiful resort
Stayed 6 nights in Feb 2020
Response from CIR on 2020/2/26
Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A high-standard, luxurious resort.
Everything fantastic. The house reef is dead BUT there are daily sharks and many sea turtles, plus I even saw a baby manta ray! You can almost see them from your beach villa. Beach villa was wonderful, absolutely luxurious (outdoor and sunken indoor shower!). Definitely a luxury resort. Prices for the external boat tours to match accordingly. Food generally very good. Staff very professional and friendly. We had a wonderful time, thank you. One negative comment is I thought the massages were incredibly expensive. Certainly cheaper than the western equivalents, but, for example, double the price vs two similar island luxury resorts we also visited; these prices should be reduced. I would view the provision of massages less of a profit centre and more a service. Other than that, we were very happy. Please provide mosquito repellent for free, that would be a nice touch.
Stayed 4 nights in Nov 2019
Response from CIR Admin on 2020/3/27
Dear Valued Guest, thank you for taking the time to write us a very detailed review. We have taken note each feedback and will continue to work hard to improve especially on the areas where you did not have good experiences. We hope to see you again in the future!

10/10 Excellent

Stephanie, Seattle, WA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent and we really enjoyed the quietness. The staff was amazing and the food was pretty good. Wished the menu was rotating though, but the fish was excellent and very fresh. We loved how it wasn't crowded and the resort didn't play loud annoying music. We will definitely be back!
Stayed 4 nights in Jan 2020
Response from CIRPH on 2020/1/22
Thank you for giving us a great review. We can't wait to welcome you back.

10/10 Excellent

Okada

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our honeymoon. This resort has fantastic service, an incredible spa, excellent food, and a quiet atmosphere. The only downside is that it’s a 20-minute boat ride from El Nido town (with no boat service after sunset) so if you want nightlife this is not a good choice. The private island-hopping tour is a bit expensive but it was the highlight of our stay (along with the spa.)
Stayed 6 nights in Dec 2019
Response from CAUAYANPH on 2019/12/24
Thank you for choosing Cauayan Island Resort. We hope to see you again!

10/10 Excellent

Catocats, Melbourne Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all professional and courteous. Expect that the food are a bit expensive as you are staying in a 5 star resort but the food are delicious and worth every penny. We understand that the wifi problem is still being fixed but considering its a 5 star resort seems like its a lame excuse but then again everything else compensates for this issue
Stayed 4 nights in Nov 2019
Response from CauayanPH on 2019/12/17
Thank you for your feedback. We are continuously working on the improvement of our WIFI connection to serve our guests better. Apologies for the inconvenience.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to relax and unwind. We got the water villa and it was just perfect. Sleeping with the sound of the waves right under us was the most relaxing nice night of sleep I had in a while. The service was incredibly great and genuinely nice. The food was great, from breakfast to dinner. We will see you next year for sure!
Stayed 1 night in Nov 2019
Response from CauayanPH on 2019/12/17
Thank you for your feedback. We are glad to know that you have enjoyed your stay with us. We cannot wait to welcome you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from CIRPH on 2019/11/28
Thank you for choosing Cauayan Island Resort!

10/10 Excellent

Moke, Meriden,CT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay on a nice secluded island. The signature boat tour was a lot of fun.
Stayed 3 nights in Oct 2019
Response from CIRPH on 2019/11/10
Dear Moke, thank you for your feedback. We hope to welcome you again.

10/10 Excellent

Gad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best resort in Palawan
Amazing resort.
Stayed 3 nights in Oct 2019
Response from CIRPH on 2019/10/26
Thank you for the great feedback. We hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Sep 2019
Response from DRMD on 2019/10/21
Thank you for choosing Cauayan Island Resort. We hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from DRMD on 2019/10/21
Thank you for choosing Cauayan Island Resort.