I stayed at Syucan Casino Resort and had a horrible experience. During my stay, a law enforcement chase ended on the property as I was trying to park my vehicle at the front entrance of the casino, and it was damaged by law enforcement as a result.
I brought the matter to management, expecting at least a basic level of accountability or customer service. Instead, I was dismissed. They offered no assistance, no resolution, and no gesture of goodwill not even a willingness to discuss the situation beyond a cold “nothing we can do.”
For a resort of this size, I expected far better. Accidents and incidents can happen, but how a business responds matters. Sadly, Syucan made it clear that once you’ve checked in, you’re on your own. I won’t be returning, and I urge others to think twice before booking here.