6/10 Okay
Josee
2024/4/29
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would not recommend this property to anyone who is looking for customer service of any kind or good night sleep. Only thing we enjoyed was access to Starbucks(staff their very kind) and pool. First off, you have to check yourself in on an ipad, the lady behind the desk didn't even greet us. All she did was hand us the machine so we could activate our own key once the machine told us what our room number was going to be. She did not tell us anything about the amenities in the hotel or pool hours.
Secondly we also had to serve ourselves in the restaurant, the staff on that day had no clue how to do their job (nobody knew how to issue a refund, lady I gave my order too could not answer a single question about the menu without going to kitchen). The one man behind the bar refused to help me when I first got to the bar to place my order and clearly has issue with women as he took a man's order who approached the bar 2min after me.
Third the staff do not smile and when you do ask them a question they honestly look inconvenienced by you.
Finally the bed and pillows in our room where the most uncomfortable items we have ever slept on during our 7 day trip to G.B.
Josee
Stayed 2 nights in Apr 2024