The heater was not working in the first day, under -2 temperature in the winter. The staff should test the facilities in advance, considering such a classic, high-end, quality hotel.
Wei Hsin
於 2024 年 1 月住了 2 晚
10/10
Good
XIAO HONG
於 2023 年 10 月住了 1 晚
10/10
Excellent experience throughout.
Andrew
於 2025 年 7 月住了 1 晚
10/10
Fantastic stay
rich
於 2025 年 7 月住了 4 晚
10/10
Fabulous staff and location
Karen
於 2025 年 6 月住了 2 晚
8/10
calhoun r
於 2025 年 6 月住了 2 晚
4/10
Beautiful hotel and excellent location. Right across from the train station (2 mins) and all of the cool places were just around the corner. The bathroom was amazing! With built in speakers, a heated towel stand, rainhead shower and a double vanity. BUT the service was non existent… we walked up 9 flights of stairs with 2 suitcases because we were not aware that there was an elevator from the street. We were exhausted when we got to the hotel. The reception staff was very nonchalant and instead focused on getting our credit card for payment. In our 3 days, none of the staff acknowledged us or interacted with us. In fact, they did a great job of blatantly ignoring us. Only on the last day, as we checked out, a nice young man named Ben interacted with us.
Sadly, though the location and elegance was amazing, I would hesitate to recommend this hotel. They need to train their staff better and improve the service level.
Chandini
於 2025 年 6 月住了 3 晚
8/10
Central convenient and nice
Steven
於 2025 年 6 月住了 2 晚
6/10
Unfortunately this grand hotel has a very loud rock music pub on back side so don’t get a room on the backside of this hotel unless you want loud music til 2am :/ the room was spacious and nice except we couldn’t get our sleep and staff could not do anything about it ; also glad we waited to rent our car too we were leaving Edinburgh bc parking is horrible ; we used uber everywhere !it us walkable to so much history and shopping , pubs & the castle ! We had a “salad” in the resyuranut which was over priced and not so great
Kathy
於 2025 年 5 月住了 2 晚
10/10
Michael
於 2025 年 6 月住了 2 晚
10/10
The morning breakfast is excellent and rooms are spacious though a bit worn down in spots. Our coach had three tears in the back of it and some linen had some tears. I’m not an overly picky person but felt I should point it out so they can see the feedback.
Angela
於 2025 年 6 月住了 4 晚
10/10
Very nice. Good location.
Craig
於 2025 年 6 月住了 2 晚
10/10
Cassidy
於 2025 年 6 月住了 1 晚
10/10
Christopher
於 2025 年 6 月住了 2 晚
10/10
Enjoyed the hotel. Great location- Great staff
frank
於 2025 年 6 月住了 1 晚
10/10
Perfect situation and hotel was amazing
Robert
於 2025 年 5 月住了 2 晚
10/10
Great location and helpful staff
Eric
於 2025 年 5 月住了 4 晚
10/10
Leslie
於 2025 年 4 月住了 1 晚
8/10
Rod
於 2025 年 5 月住了 2 晚
10/10
Myra
於 2025 年 5 月住了 3 晚
8/10
Hotel staff were lovely hotel was far too warm couldn’t open windows lots of work going on outside the hotel so made it very noisy. We got our dressing ropes after 2 days and there was no turn down in the evening.
Zoe
於 2025 年 5 月住了 4 晚
10/10
Sandra
於 2025 年 5 月住了 5 晚
10/10
Beautiful room.
Sylvia
於 2025 年 5 月住了 2 晚
6/10
Not very friendly staff, noisy. Pricey for very small rooms. Location is primary reason why people stay there.