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JEN Hong Kong by Shangri-La

4.0 star property
Travelers can take in Victoria Harbour views while savoring authentic Malaysian dishes at this stylish hotel that puts comfort and convenience first

Choose dates to view prices

JEN Hong Kong by Shangri-La, near Victoria Harbour, is a convenient base for exploring. Enjoy Malaysian specialties at Cafe Malacca, dry cleaning services, express check-out, and a 24-hour gym. High-speed WiFi and multilingual staff help visitors make the most of nearby Soho.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
The current price is NT$4,500
NT$5,085 total
includes taxes & fees
Mar 10 - Mar 11

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe City View Queen Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Queen Room

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • Harbor view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room | 1 bedroom, in-room safe, desk, blackout drapes

Superior City View Queen Room

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • City view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View | 1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 Queen Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bathrobes
  • Mountain view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbor View

Club Room, 1 Queen Bed, Harbor View | 1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 Queen Bed, Harbor View

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bathrobes
  • Harbor view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • Harbor view
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Superior City View Twin Room

9.2 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room, Harbor View

1 bedroom, in-room safe, desk, blackout drapes

Club Twin Room, Harbor View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bathrobes
  • Harbor view
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Central & Western District, a neighborhood in Hong Kong Island, JEN Hong Kong by Shangri-La is near a metro station. Soho and Lan Kwai Fong are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ocean Park and Hong Kong Disneyland® Resort. Victoria Harbour and Hong Kong - Macau Ferry Terminal are two other places to visit that come recommended. Guests appreciate the hotel's convenience to public transportation: Shek Tong Tsui Terminus Tram Stop is just steps away and Whitty Street Depot Tram Stop is 3 minutes by foot. Visit our Hong Kong Island travel guide
Map
508 Queens Road West, Western District, Hong Kong

What's nearby

  • The University of Hong Kong in Pok Fu Lam, Hong Kong. Founded in 1911, it is the oldest tertiary institution in Hong Kong.
    University of Hong Kong
    3 min walk - 0.3 km
  • Victoria Harbour featuring a city, boating and central business district
    Victoria Harbour
    2 min drive - 1.7 km
  • Passenger boat - arrives to Macao - Macau Harbour Ferry Terminal and red turbojet boats in a beautiful blue sky; Shutterstock ID 668109466; purchase_order: SF 06557000; job: ; client: ; other:
    Hong Kong - Macau Ferry Terminal
    2 min drive - 1.7 km
  • Soho featuring a city, nightlife and night scenes
    Soho
    2 min drive - 2.1 km
  • HongKong_LanKwaiFong_6124645-03
    Lan Kwai Fong
    2 min drive - 2.5 km

Getting around

  • Shek Tong Tsui Terminus Tram Stop
    2 min walk
  • Hong Kong Wan Chai Station
    5 min drive
  • Hong Kong International Airport (HKG)
    31 min drive

Restaurants

  • Café Malacca
    1 min walk
  • McDonald's 麥當勞
    1 min walk
  • Baan Thai
    2 min walk
  • Fineprint
    2 min walk
  • Tai O Café Kitchen
    1 min walk

About this property

JEN Hong Kong by Shangri-La

Upscale hotel near Victoria Harbour
Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site Malaysian cuisine restaurant, Cafe Malacca, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a business center.
Additional perks include:
  • A seasonal outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, luggage storage, and a front-desk safe
  • A banquet hall, an elevator, and free newspapers
  • Guest reviews give top marks for the helpful staff and location
Room features
All 283 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Due to hotel renovations, the Club Lounge, rooftop pool, and fitness center are closed starting from early August 2025 to late March 2026. Dates are subject to change.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The property will be renovating from August 28 2025 to March 31 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to August
Pool access available from 7:30 AM to 7:30 PM
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM–7:30 PM. The property will be renovating the pool from August 28 2025 to March 31 2026 (completion date subject to change).

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of 2026/2/9, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on 2026/3/10 start from NT$4,500, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Check-out is at noon.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 2 mi (3 km) of Victoria Harbour, Hong Kong - Macau Ferry Terminal, and Soho. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 3 mi (5 km). Shek Tong Tsui Terminus Tram Stop and Whitty Street Depot Tram Stop are within a 5-minute walk.

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Reviews

JEN Hong Kong by Shangri-La Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 523 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

Reviews

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Location and Staff
Stayed 2 nights in Dec 2025

10/10 Excellent

king man

Liked: Cleanliness, property conditions & facilities
Clean room Helpful reception staff
Stayed 6 nights in Oct 2025

6/10 Okay

Dan

Liked: Cleanliness
Good firm mattress, house keeping staff excellent, great location for authentic HK food around the hotel, and within walking distance to hiking trails, 2 minutes to MTR station.
Stayed 4 nights in Oct 2025

8/10 Good

Helena

Liked: Cleanliness, amenities
Staff are courteous and efficient. Room was a bit outdated, but they are undergoing renovations. Hope that when we visit next time, it will be fully upgraded with new renovation.
Stayed 4 nights in Nov 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was undergoing renovations, so some amenities were not available, but staff were helpful and friendly, room was spacious for Hong Kong and comfortable. Would come again.
Stayed 5 nights in Oct 2025

8/10 Good

Siu Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Good food. Good service and Good house keeping service. I will be
Stayed 2 nights in Nov 2025

8/10 Good

Tetiwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to metro station and plenty of dining options. Staff were professional and friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Lara

Liked: Cleanliness, staff & service
Really friendly reception person. Room was clean and had all we needed. Excellent buffet breakfast with great selection and nice area to eat in with great outdoor light. Really friendly staff. Unfortunately pool is closed, temporary gym set up in a room was helpful.
Stayed 4 nights in Sep 2025

8/10 Good

HAO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, friendly staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew Hamilton

Liked: Cleanliness, amenities, property conditions & facilities
Great stay near Victoria tram way and harbor cruise Restaurant were very attentive Door staff were more than ready to help with wheelchair Great harbor view no other entertainment required
Stayed 2 nights in Jun 2025

10/10 Excellent

Harshal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location to the MRT (less than 1 min walk)
Stayed 4 nights in Apr 2025

10/10 Excellent

Anup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Excellent location. Great amenities. good views. Comfortable room. Close to metro and tram station. Groceries and mom and pop restaurants closeby.
Stayed 6 nights in Jun 2025

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, within a quiet neighbourhood with good accessibility
Stayed 3 nights in Apr 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Nice spacious rooms.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Stayed 5 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Stayed 2 nights in Feb 2025

10/10 Excellent

Mayah

Liked: Room comfort
Billy was amazing! I stayed 6 nights and he made sure my stay was as comfortable as possible!
Stayed 6 nights in Jun 2025

10/10 Excellent

TZE-LAN

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 2 nights in May 2025

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

Conveniently located near MTR and surrounded by eateries. Not the most modern rooms but very clean and comfortable. An in-room Nespresso machine would have been great. Staff were helpful and cheerful throughout with special mention to Benjamin, Leon and Sharon.
Stayed 4 nights in Jul 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my tourism visit from the US. Great location and nice area. Had an easy time with everything and the room was clean and comfortable.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice near HKU

Convenient location with steps to MRT station, and hotel staffs are friendly and helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near mtr. Good food options nearby.
Stayed 4 nights in Dec 2024

10/10 Excellent

Chuck

Great location!
Stayed 3 nights in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, lots of eateries, stuff is good.
Stayed 6 nights in Nov 2024

10/10 Excellent

king man

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and room clesn
Stayed 6 nights in Feb 2025