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伊斯特里維埃拉飯店的評分

3 out of 5
伊斯特里維埃拉飯店
26 Marine Parade, Eastbourne, England

評論

8.2

非常好

10 分，有夠讚；680 則評論中有 233 則" "
8 分，不錯哦；680 則評論中有 294 則" "
6 分，一般般；680 則評論中有 113 則" "
4 分，不太好；680 則評論中有 28 則" "
2 分，很糟糕；680 則評論中有 12 則" "

8.6/10

整潔度

8.6/10

員工素質

7.6/10

設施服務

7.8/10

住宿環境和硬體

7.8/10

環保程度

評論

6/10 一般般

Yiu Choi

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 7 晚

6/10 一般般

alan

Good location
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Judy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were friendly and helpful
於 2024 年 5 月住了 3 晚
Reservations 於 2024年5月6日回覆
Thank you very much for your review. We appreciate it and will do anything to make it better.Kind regards, Eastbourne Riviera Hotel.

10/10 有夠讚

Pamela

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Receptionists on arrival and departure very helpful friendly and polite. Able to leave luggage. Price very reasonable for price for good sized budget double
於 2024 年 4 月住了 1 晚
Eastbourne Riviera Hotel. 於 2024年4月26日回覆
Thank you for your review!We greatly appreciate it.Kind regards,Reservations.

8/10 不錯哦

Len

於 2024 年 4 月住了 1 晚

2/10 很糟糕

Michael

於 2024 年 4 月住了 3 晚

8/10 不錯哦

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Some rather unfair reviews on here. Our room was nice and clean, albeit small. Car parking at only £2 with a hotel permit on the seafront was a real bonus. Breakfast rather pricey, when you consider the several options in proximity. A great pub- the Crown and Anchor - just over the road. Will return the next time I have a reason to overnight in Eastbourne.
於 2024 年 4 月住了 1 晚
Eastbourne Riviera Hotel. 於 2024年4月10日回覆
Thank you very much for your kind review!Kind regards, Reservations.

10/10 有夠讚

Brian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice short stay hotel and friendly staff. Nice sea view room.
於 2024 年 3 月住了 2 晚
Eastbourne Riviera Hotel. 於 2024年4月10日回覆
Thank you kindly for your review!Kind regards,Reservations.

6/10 一般般

Wendy

家庭旅遊
喜歡：整潔度和員工素質
Staff nice and friendly but hotel has no life ,lobby could do with a sprucing up.
於 2024 年 2 月住了 1 晚
Reservations 於 2024年2月20日回覆
Thank you for your feedback.We will do anything to improve on it in the future. Kindest regards, Eastbourne Riviera Hotel.

10/10 有夠讚

Wojciech

喜歡：整潔度、員工素質和住宿環境和硬體
Very clean and quiet place with helpful and friendly staff 👍. Highly recommended 👌👌
於 2024 年 2 月住了 1 晚
Eastbourne Riviera Hotel. 於 2024年2月14日回覆
Thank you for your wonderful review!It is greatly appreciated.Kind regards,Reservations.

10/10 有夠讚

Lee

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Eastbourne Riviera Hotel. 於 2024年2月14日回覆
Thank you very much for your review!Kind regards,Reservations.

10/10 有夠讚

Brandon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Eastbourne Riviera Hotel. 於 2024年2月14日回覆
We appreciate your review very much!Thank you!Kind regards,Reservations.

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
Overall pleasant and affordable hotel,
於 2023 年 12 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年12月31日回覆
Thank you very much for your review. We really appreciate it and will do anything to make it better. Kindest regards, Reservations.

8/10 不錯哦

Chris

喜歡：整潔度、員工素質和住宿環境和硬體
Very good value.
於 2023 年 12 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年12月31日回覆
Thank you very much for your review!Kind regards, Reservations.

10/10 有夠讚

Gemma

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel can just be very hard to park in the area
於 2023 年 12 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年12月31日回覆
Thank you very much for your kind review!Kind regards,Reservations.

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Another Riviera visit
Regular visitor. This is by way of a message to the kitchen staff because this time around everything in the hotel was great (which is usually the case)...except for one thing - the breakfast (it must have been the eggs) - suffice to say, for hours afterwards I was having indigestion-like symptoms before nausea struck.
於 2023 年 12 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年12月31日回覆
Thank you very much for your review and please accept our apologies for the inconvenience caused.We will do everything to avoid the issue in the future!Kind regards,Reservations.

10/10 有夠讚

Peter

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 10 晚
Eastbourne Riviera Hotel. 於 2023年11月30日回覆
Thank you very much for your wonderful review!We appreciate it very much!Kind regards,Reservations.

6/10 一般般

Julien

喜歡：整潔度和設施服務
不喜歡：員工素質
Very very rude member of staff, told me to "go get my coffee some place else because i didn't like theirs" and refused to make me a coffee on the basis that i politely declined the 1st coffee made because it was not right. Then clerk proceeded to walk away as i was talking and closed door on my face
於 2023 年 11 月住了 2 晚
Eastbourne Riviera Hotel. 於 2023年11月29日回覆
We are sorry for the experience you have had during your stay with us. We apologise for the inconvenience caused and will address the issue to our management. Kindest regards,Reservations.

6/10 一般般

Monika

喜歡：整潔度和員工素質
I stayed in the Riviera Hotel some 5 years ago and I must say not much changed since hen. The Hotel is in great need of TLC. Comfortable enough for short stay, but you can see that some things need replacement and some areas need improvement (shower door, very thin walls between rooms). Overall I had a pleasant stay though earplugs were in use.
於 2023 年 11 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年11月29日回覆
Thank you for you review.We are taking all the feedback into consideration and will work on it.Kind regards,Reservations.

10/10 有夠讚

Peter

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel really clean and smart. Much better than most seaside hotels on the front will stay again
於 2023 年 11 月住了 2 晚
Eastbourne Riviera Hotel. 於 2023年11月20日回覆
Thank you very much for your great review!It is very much appreciated.Kind regards,Reservations.

8/10 不錯哦

Thomas

於 2023 年 11 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年11月17日回覆
Thank you very much for your feedback.It is greatly appreciated.Kind regards,Reservations.

10/10 有夠讚

Deryn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would definitely stay again
Lovely staff. Very nice spacious room and bed. Sept very well. Immaculately clean en-suite shower room. Good television and wifi. Great location for both town and beach/pier.
於 2023 年 11 月住了 7 晚
Eastbourne Riviera Hotel. 於 2023年11月14日回覆
Thank you very much for your review.We greatly appreciate it!Kind regards,Reservations.

10/10 有夠讚

Michal

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Eastbourne Riviera Hotel. 於 2023年11月10日回覆
Thank you very much for your feedback!Kind regards,Reservations.

10/10 有夠讚

Peter

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年11月7日回覆
Thank you very much for your feedback! We appreciate it and will do anything to make it better. Kindest regards, Reservations.

10/10 有夠讚

PAUL D

商務旅客
喜歡：住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Eastbourne Riviera Hotel. 於 2023年11月7日回覆
We are grateful for your kind feedback!We really appreciate it.Kindest regards, Reservations.

10/10 有夠讚

Adrian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
My go to hotel
I lived in Eastbourne for 30 years and moved away a couple of years ago. If I need to return for a few days, the Riviera is always my first choice. Clean and friendly, certainly good value for money.
於 2023 年 9 月住了 1 晚
reservations 於 2023年9月29日回覆
Thank you kindly for your generous review

4/10 不太好

Kevin

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Wouldn't stay here again
Not really the best of hotels, for several reasons: - hotel parking is on the streets of Eastbourne, if you arrive late you will struggle to find a space - rooms are OK but the walls are paper thin so you will definitely hear your neighbour snore, go to the toilet, cough, sneeze or any other noises they may emit - a small thing but the fan in the bathroom is quite noisy and stays on for what feels like an eternity after the bathroom light is turned off. Not great in the middle of the night (including the neighbouring rooms🙂) - both our breakfast orders were incorrect and the face of thunder from the server was a picture - the two omlettes we had for breakfast had wayyy too much pepper in them - the level of service generally was quite low. Standards were not high and wouldn't be acceptable in more dynamic hotels. Quite typical of Eastbourne really where the town feels tired and has lost its lustre - Rooms on the front facing the sea get the sun most of the day and get warm/hot and a lack of aircon forces you to open windows that bring in the noise from the busy road out front - breakfast was quite cheap at £9.50 but wasn't value for money. The hotel needs to look at chains who have a simple but effective proposition (for example Premier Inn) as this is now what many people expect as a minimum and this hotel falls someway short of that. Wouldn't stay here again.
於 2023 年 9 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年11月7日回覆
We are sorry for your unfortunate experience at Eastbourne Riviera Hotel.Please accept our apologies, and we will do everything to improve on our services in the future.Kind regards,Reservations.

8/10 不錯哦

Brian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Two Day Break
Nice small friendly hotel and ideal for a short stay
於 2023 年 9 月住了 2 晚
reservations 於 2023年9月29日回覆
thank you , we appreciate your review

8/10 不錯哦

Peter

情侶出遊
喜歡：整潔度和設施服務
We chose this property using Wotif filter showing parking. The receptionist said the hotel has never offered parking so there is a problem somewhere between Wotif and the hotel. We had to pay for parking and walk around 800m back to hotel. The room was basic but clean and in a great position along the foreshore.
於 2023 年 9 月住了 1 晚
reservations 於 2023年9月25日回覆
Thank you for your review

8/10 不錯哦

Moises

喜歡：整潔度和員工素質
Nice little hotel
Nice little hotel, perfectly adequate for a one night stay. The room was functional but ok. A bit dated and signs of wear and tear noticeable in the en-suite, but very good water flow and temperature. Excellent location and the service was great. Special mention to Angie on ny arrival, the info provided was superb. And to Sophie on Sunday morning, that allthought clearly understaffed, she remained professional and with a smile.
於 2023 年 9 月住了 1 晚
reservations 於 2023年9月18日回覆
Thank you kindly for your generous review ! It is highly appreciated by the staff , we are very pleased you had a pleasant stay with us . kind regards

8/10 不錯哦

Joseph

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was very good, lovely staff, great breakfast.
於 2023 年 9 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年9月14日回覆
Thank you very much for your feedback!We greatly appreciate it.Kind regards,Reservations.

8/10 不錯哦

David

於 2023 年 9 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年9月14日回覆
Thank you very much for sharing your feedback!We greatly appreciate it and will do everything to make it better.Kind regards,Reservations.

10/10 有夠讚

Lee

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean and comfortable the room did get a little hot in the morning sun but there was cooling fans available, the breakfast was good and quick to, the reception had car parking on hand to use at a cost of £2 per day which reasonable as well, When we left the hotel and got home my wife realised she had left her phone somewhere and we phoned it and the hotel reception answered it to our relief, it was left in the room and handed in by housekeeping, the hotel made arrangements to send the phone back to us and we were very greatful to them for doing this so I would recommend this hotel for all of the above reasons.
於 2023 年 8 月住了 2 晚
reservations 於 2023年9月4日回覆
We are all very grateful for your kind and generous review it is highly appreciated by the team here at the Eastbourne riviera hotel.

8/10 不錯哦

Marian

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
reservations 於 2023年8月30日回覆
thank you kindly for the review we are very aprreciative

8/10 不錯哦

真實旅客

喜歡：整潔度和客房舒適度
Recent visit to Riviera
I don't really need to write another review of the venue - I'm a very frequent visitor. For anyone reading this it should say enough that it was one of my refuges when I was functionally homeless, and it's now one of my refuges when I'm depressed/anxious. However...if any members of staff read this...The room I was put in had either a non-functioning tv remote, or possibly the tv itself. It wasn't exactly my first choice of room anyway - being one where almost all the powerpoints were in a "wrong"/inconvenient place.
於 2023 年 8 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年8月24日回覆
We really appreciate your feedback and profusely apologise for any inconvenience caused during your stay with us this time!Kindest regards, Reservtaions.

4/10 不太好

Susanne

於 2023 年 8 月住了 2 晚
r 於 2023年9月11日回覆
thank you for your review

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice but shame about the bed
The hotel itself was acceptable and the staff were good. It was clean and the breakfast was excellent. Our room was very hot and the road can be very noisy so it wasn't a quiet stay. Sadly the bed was very worn out and not at all comfortable. Great location and nice sea view.
於 2023 年 8 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年8月14日回覆
Thank you very much for your review!We will try everything to make it better.Kind regards,Reservations.

10/10 有夠讚

Lesley

於 2023 年 8 月住了 2 晚
reservations 於 2023年9月4日回覆
thank you kindly for your review !

10/10 有夠讚

Jim

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 3 晚
Eastbourne Riviera Hotel. 於 2023年8月17日回覆
Thank you so much for your feedback!We really appreciate it.Kind regards,Reservations.

8/10 不錯哦

Gabrielle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff very friendly and helpful, food was great. Close to shops enjoy are stay.
於 2023 年 8 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年8月14日回覆
Thank you for your kind review, it is highly appreciated!Kind regards,Reservations.

10/10 有夠讚

Stephen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
One night stay with grandchildren
Staff made you welcome breakfast was good, room was clean, eould stay again.
於 2023 年 8 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年8月14日回覆
Thank you for your kind review, it is highly appreciated!Kind regards,Reservations.

10/10 有夠讚

James

於 2023 年 8 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年8月14日回覆
Thank you for your kind review, it is highly appreciated!Kind regards,Reservations.

6/10 一般般

Kirsty

家庭旅遊
喜歡：設施服務
不喜歡：整潔度和員工素質
The rooms were light and airy but could still hear traffic noise even tho there was a shutter on the windows. Mattresses were really soft, uncomfortable and creaked every time you moved. The pillows were hard. There was mould on the bathroom ceiling. The shower had to be aimed upwards to be able to stand under as it was low down. The showers could do with upgrading to electric showers rather then being connected to the taps as the temperature varied from hot and cold
於 2023 年 8 月住了 2 晚
Eastbourne Riviera Hotel. 於 2023年8月6日回覆
Thank you so much for your feedback!We appreciate it and will do everything to make it better.Kind regards,Reservations.

8/10 不錯哦

Robert

喜歡：員工素質
於 2023 年 8 月住了 1 晚
reservations 於 2023年8月5日回覆
thank you for your review ;)

4/10 不太好

Brian

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
One person spoilt it for the rest
On our first night we came back to the hotel for a coffee and a nightcap ,the receptionist on duty ( Thursday evening) was asked for cappuccino but brought a pot of tea ,when I said I never asked for that ,she told me I had, even though the other people I was with told her the same ,I then asked for a rum and coke and offered to pay by card ,but it was less than £5 so I said I would have a Newcastle Brown as well, she then accused me of disrespecting her and through the rum and coke down the sink ,picked up the tea stormed out the back slamming the door behind her and left us standing there , very disappointed as the daytime receptionist couldn't do enough to help .our room was not tidied up or stocks replenished on our last night ,every other member of staff were great but our stay was spoilt by one person, so sadly we will not be returning to the Eastbourne Riviera
於 2023 年 7 月住了 4 晚
Eastbourne Riviera Hotel. 於 2023年8月3日回覆
Please accept our apologies for your unfortunate experience. We are, nonetheless, grateful for your review and will address this issue with the management.Kind regards,Reservations.

8/10 不錯哦

Tamsyn

團體旅遊
喜歡：整潔度和員工素質
Great little hotel
Loved this little hotel. My only complaint would be the bed was very hard and the pillows were very uncomfortable. Apart from that the staff were amazing. Clean. My shower did leak but fine. Lovely location. Would definitely stay again.
於 2023 年 7 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年7月21日回覆
Thank you so much for your review, it is highly appreciated and we hope to be able to address these issues in the coming futureKind regards,Reservations.

8/10 不錯哦

Devika

於 2023 年 7 月住了 1 晚
reservations 於 2023年7月16日回覆
thank you for your review

10/10 有夠讚

Henry

於 2023 年 7 月住了 1 晚
Eastbourne Riviera Hotel. 於 2023年7月26日回覆
Thank you very much for your kind review!We greatly appreciate it.Kind regards,Reservations.

6/10 一般般

Jenna

喜歡：整潔度
不喜歡：客房舒適度
It was ok- get what you pay for
於 2023 年 7 月住了 1 晚
Reservations. 於 2023年7月5日回覆
Thank you very much for your feedback! We appreciate it and will try do everything to make it better. Kind regards, Eastbourne Riviera Hotel.

8/10 不錯哦

peeter

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Almost perfect!
Actually should be easy to find, as it is next to seashore...but my GPS directed me a to a different spot for some reason. Well: great place, hard to find a parking spot, as it is in busy area. And try to find food early enough, as places shut down quite early. But: nice service, good breakfast. a bit noisy because a location and there will always some moron who accelerates his mighty bike at 3 am. It just is like it is!
於 2023 年 6 月住了 1 晚
reservations 於 2023年7月3日回覆
dear guest , thank you for your kind and honest review , we appreciate it. kind regards reservations