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First Group The Palace All-Suite

4.0 star property
Private beach and outdoor pool, near uShaka Marine World

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Photo gallery for First Group The Palace All-Suite

Enjoy a serene ocean view from the large window, with a comfortable chair for relaxation.
Enjoy ocean views from the balcony, featuring a comfortable bed, dining area, and kitchenette.
Relax by the pool surrounded by lanterns and lounge chairs.
Relax in a spacious living area with a sofa set and dining table, surrounded by comfortable chairs. Enjoy a well-equipped kitchen with stainless steel appliances and white cabinetry.
Experience the unique corner tower and modern architecture of this high-rise hotel.

Popular amenities

  • Parking available
  • Hot Tub
  • Bar
  • Spa
  • Pool
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Penthouse, 3 Bedrooms, Balcony, Sea View

Penthouse, 3 Bedrooms, Balcony, Sea View | View from room

Penthouse, 3 Bedrooms, Balcony, Sea View

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
TV
Separate bedroom
Separate bathtub and shower
Private bathroom
  • 25.71 Ping (85 square meters)
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Double Room, 1 Double Bed, Sea View

1 bedroom, in-room safe, desk, iron/ironing board

Double Room, 1 Double Bed, Sea View

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Shower/tub combination
Private bathroom
Cookware/dishes/utensils
Coffee/tea maker
  • 6 Ping (20 square meters)
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Sea View

Apartment, 2 Bedrooms, Sea View | 1 bedroom, in-room safe, desk, iron/ironing board

Apartment, 2 Bedrooms, Sea View

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
TV
Separate bedroom
Separate bathtub and shower
Private bathroom
  • 22 Ping (73 square meters)
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Sea View

Apartment, 1 Bedroom, Sea View | 1 bedroom, in-room safe, desk, iron/ironing board

Apartment, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
TV
Separate bedroom
Private bathroom
  • 12.7 Ping (42 square meters)
  • Sea view
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Map
211 Marine Parade, Durban, KwaZulu-Natal, 4001

What's nearby

  • Durban International Convention Centre - 16 min walk - 1.4 km
  • Durban Beach - 2 min drive - 1.8 km
  • Suncoast Casino and Entertainment World - 2 min drive - 1.8 km
  • uShaka Marine World - 3 min drive - 2.5 km
  • Moses Mabhida Stadium - 3 min drive - 3.2 km

Getting around

  • King Shaka Intl. Airport (DUR) - 24 min drive

Restaurants

  • ‪Joe Cool's - ‬3 min walk
  • ‪The Grill Jichana - ‬8 min walk
  • ‪KFC - ‬8 min walk
  • ‪Milky Lane - ‬4 min walk
  • ‪3 Piers Coffee Co - ‬2 min walk

About this property

First Group The Palace All-Suite

Upscale family-friendly hotel near uShaka Marine World
At First Group The Palace All-Suite, you can look forward to a rooftop terrace, a library, and dry cleaning/laundry services. This hotel is a great place to bask in the sun with a nearby private beach and fishing. Indulge in a deep-tissue massage, a body wrap, and a facial at La Vita Spa, the onsite spa. A bar, a business center, and a steam room are available to all guests.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free bicycle rentals, self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), a 24-hour front desk, and a front-desk safe
  • Tour/ticket assistance, a banquet hall, and a gift shop
Room features
All 76 rooms have comforts such as air conditioning, as well as amenities like safes.
Other amenities include:
  • Showers and free toiletries
  • TVs with satellite channels and DVD players
  • Balconies, cookware/dishes/utensils, and electric kettles

Languages

English

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Hilton Durban

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8.4 out of 10, Very Good, 634 reviews
The price is NT$2,532
NT$2,532 total
includes taxes & fees
Aug 5 - Aug 6
Hilton Durban

Property amenities

Parking and transportation

  • Free offsite parking within 2.5 miles
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 6:00 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Self parking on site (ZAR 55 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,163 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: ZAR 350 per vehicle (roundtrip)
  • Self parking fee: ZAR 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Palace Durban
Palace Hotel Durban
Palace Resort Durban
Palace All-Suites Hotel Durban
Palace All-Suites Durban
Palace All-Suite Hotel Durban
Palace All-Suite Hotel
Palace All-Suite Durban
Palace All-Suite
First Group Palace All-Suite Hotel Durban
First Group Palace All-Suite Hotel
First Group Palace All-Suite Durban
First Group Palace All-Suite
The Palace All Suites
The Palace All Suite
First Group The Suite Durban
First Group The Palace All-Suite Hotel
First Group The Palace All-Suite Durban
First Group The Palace All-Suite Hotel Durban

Frequently asked questions

Does First Group The Palace All-Suite have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is First Group The Palace All-Suite pet-friendly?

No, only service animals are welcome at the property.

How much is parking at First Group The Palace All-Suite?

Self parking is available for ZAR 55 per night. There is free parking nearby.

What time is check-in at First Group The Palace All-Suite?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at First Group The Palace All-Suite?

Check-out is at 10 AM.

Does First Group The Palace All-Suite provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–6 PM on request. A fee of ZAR 350 per vehicle applies.

Where is First Group The Palace All-Suite located?

This family-friendly Durban hotel is located on the boardwalk/promenade, within 1 mi (2 km) of Golden Mile and Durban Beach. Dairy Beach and Addington Beach are also within 5 minutes.

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First Group The Palace All-Suite Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 116 reviews
Rating 8 - Good. 42 out of 116 reviews
Rating 6 - Okay. 12 out of 116 reviews
Rating 4 - Poor. 9 out of 116 reviews
Rating 2 - Terrible. 5 out of 116 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location by the golden mile beach

good location just by the beach and room has great view of beach to watch sunrise
Stayed 2 nights in Jun 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.
Stayed 2 nights in Apr 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place by the beach.

The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well.
Stayed 1 night in Jan 2024

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.
Stayed 14 nights in Jan 2023

10/10 Excellent

Naazia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Nosipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Stayed 1 night in Jun 2024

10/10 Excellent

livewired public

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

It was a great experience at The Palace Hotel. Staf is great , special mention to Xolile and Shouga . Thank you for having us and see you soon
Morning view from the penthouse
View from the Penthouse
Stayed 3 nights in May 2024

2/10 Terrible

Patrick

Stayed 1 night in Dec 2023

10/10 Excellent

Thapelo

Stayed 2 nights in Jun 2023

10/10 Excellent

Derek

Stayed 1 night in Mar 2023

10/10 Excellent

Khanyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

KERRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Kubashnie

Stayed 1 night in May 2022

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and my apartment was very clean. The staff is very professional
Stayed 1 night in Feb 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.
Stayed 5 nights in Jan 2022

8/10 Good

Alpheus

Liked: Property conditions & facilities
Disliked: Room comfort

Great place with great views

The hotel is nice and clean but the rooms are a little small. TV was intermittent.
Stayed 3 nights in Jan 2022

2/10 Terrible

Marina

Disliked: Cleanliness, property conditions & facilities
The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service

Not worth the price

Hygiene standards were pathetic. The rooms had a damp smell.
Stayed 1 night in Jan 2022

6/10 Okay

Mahomed Yusuf Hassim

Stayed 1 night in Sep 2021

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Not too thrilled

The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences. Wi-Fi did not work in my room for the duration of my stay. As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time. I was not happy
Stayed 4 nights in Aug 2021

10/10 Excellent

Santhana

Stayed 1 night in Jul 2021

6/10 Okay

AB

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2021