Lounge

Reviews of Hard Rock Hotel Dublin

4 out of 5
Hard Rock Hotel Dublin
Lord Edward Street, Dublin

Reviews

9.4

Exceptional

Rating 10 - Excellent. 338 out of 442 reviews" "
Rating 8 - Good. 70 out of 442 reviews" "
Rating 6 - Okay. 20 out of 442 reviews" "
Rating 4 - Poor. 10 out of 442 reviews" "
Rating 2 - Terrible. 4 out of 442 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

James, Barrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/30
Dear James,Thank you for your wonderful review and 5-star rating! We are glad to hear that you enjoyed our great location at Hard Rock Hotel Dublin. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Natalya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Clean and comfortable. Fantastic location. Will definitely stay again when I’m in Dublin.
Stayed 6 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/27
Dear Natalya,Thank you for your wonderful review! We are thrilled to hear that you had a great experience with us and that you found our hotel clean, comfortable, and in a fantastic location. We hope you had the opportunity to explore all that Dublin has to offer while staying in the heart of the city centre!We look forward to hosting you again on your next visit to Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Hagop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay convenient and close for walking to all the good pubs and restaurants in the area
Stayed 10 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/30
Dear Hagop,Thank you for taking the time to share your feedback on your recent stay at Hard Rock Hotel Dublin. We are glad to hear that you found our location convenient for exploring the nearby pubs and restaurants. We strive to provide a comfortable and convenient experience for our guests, and we are pleased to hear that we met your expectations. We appreciate your review and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing Hard Rock Hotel Dublin.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Sophia M, North Lauderdale

Liked: Staff & service, property conditions & facilities
Wonderful location.
Stayed 4 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/25
Dear Sophia,Thank you for your review of Hard Rock Hotel Dublin. We are thrilled to hear that you found our location to be wonderful. Our team works hard to provide our guests with knowledge of the prime locations in the heart of Dublin, so it's great to know that you appreciated it. We hope you had a fantastic stay and we look forward to hosting you again in the future. Thank you for choosing to stay with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Alisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating.
Stayed 4 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/25
Dear Alisa,Thank you for your review of Hard Rock Hotel Dublin. We are pleased to hear that you found our staff to be very accommodating during your stay. Ensuring our guests feel welcome and comfortable is a top priority for us, so we are happy to hear that we were able to meet your expectations. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot. Rooms were smaller than expected but comfortable.
Stayed 2 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/21
Dear Chris,Thank you for your 5/5 rating and for sharing your thoughts about the Hard Rock Hotel Dublin. We appreciate your feedback on our rooms but happy to know you still had a comfortable stay. We understand that individual preferences may vary when it comes to room size, and we will take this into consideration for future improvements. We are glad that you enjoyed your stay overall, and we hope that your experience met most of your expectations. Thank you for choosing the Hard Rock Hotel Dublin, and we look forward to welcoming you back in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel Super nice and helpful staff Surprised me with a room upgrade
Stayed 1 night in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/21
Dear Peter,Thank you for your excellent review of the Hard Rock Hotel Dublin! We are delighted to hear that you found our hotel to be very well located and that our staff was super nice and helpful during your stay. It's fantastic to hear that we were able to surprise you with a room upgrade - we always strive to exceed our guests' expectations. We hope that you had a wonderful stay with us and look forward to welcoming you back again in the future. Thank you for choosing the Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/21
Dear Anne,Thank you for your positive review of the Hard Rock Hotel Dublin! We are thrilled that you found our location to be a standout feature of your stay. We hope to welcome you back again in the future for another great experience. Thank you for choosing our hotel!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

carlos, Aliso Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Cute little hotel, staff were nice. Limited eating options and a little noisy.
Stayed 3 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/16
Dear Carlos,Thank you for your feedback on your recent stay at Hard Rock Hotel Dublin. We appreciate your kind words about our hotel and our friendly staff. I will be sure to share your kind words with them to continue to motivate and encourage them further!We apologize for any noise disturbances during your stay. Our rooms are sound proofed to provide improved comfort to our guests compared to other inner city hotels in Dublin. Our team are always on hand to ensure your satisfaction and comfort during your stay. Please do not hesitate to contact us during your next stay should you require any assistance, we would love to help.Thank you for bringing these points to our attention and we hope to welcome you back for a more enjoyable stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Samantha Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/15
Dear Samantha Claire,We are thrilled to receive your 5/5 rating! Thank you for choosing Hard Rock Hotel Dublin for your city stay. We are delighted to hear that your experience at our hotel was exceptional. Your feedback is highly valued, and we look forward to welcoming you back in the future for another fantastic stay.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Wayde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/15
Dear Wayde,We are so pleased to hear that you had a wonderful experience during your stay with us here at the Hard Rock Hotel, Dublin! Thank you for taking the time to share your feedback and for awarding us a perfect 5/5 rating. It's fantastic to know that we exceeded your expectations during your stay with us!We hope to have the opportunity to welcome you back again soon. Thank you for choosing Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Liam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the HRH and had a fantastic experience. The staff were incredibly polite and attentive, always ready to assist with any request. The location was perfect, right in the heart of the city with easy access to attractions and transportation. The rooms were spotlessly clean, and the overall ambiance was very welcoming. I highly recommend HRH for anyone looking for a comfortable and convenient stay. Restaurant wasn’t for us, but this was not unique to the hotel or specific restaurant
Stayed 4 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/15
Dear Liam,We are thrilled to hear about your 5/5 experience with us here at the Hard Rock Hotel, Dublin! It's wonderful to know that our staff provided excellent service and that you found them to be polite and attentive. I have shared your kind words with the rest of the band here as they will be truly honoured to know of the positive impact they had on your Hard Rock experience!We're happy that our central location made it easy for you to explore the city and its attractions and we're glad to hear that you enjoyed your room and the overall atmosphere of the hotel.We appreciate your recommendation for our hotel!We regret to hear that the restaurant wasn't to your liking, we understand that preferences can vary. Thank you for sharing your feedback, and we hope to welcome you back for another great stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Gemma Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and we loved our stay. Would recommend.
Stayed 4 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/10
Dear Gemma Louise,Thank you for taking the time to leave a review of your recent stay at Hard Rock Hotel Dublin. We are thrilled to hear that you had a lovely time and that you would recommend our hotel. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing Hard Rock Hotel Dublin.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Alison Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/10
Dear Alison Olivia,Thank you for your review of your recent stay at Hard Rock Hotel Dublin. We appreciate your feedback and would love to know more about your experience so we can continue to improve and provide a 5-star experience for all our guests. We hope to have the opportunity to welcome you back in the future for an even better stay. Thank you for choosing Hard Rock Hotel Dublin.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Samantha Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/8
Dear Samantha Jane,Thank you for your fantastic 5/5 review! We are thrilled to hear that you had a positive experience with us and that our staff made such a positive impact on your stay. Our team works hard to provide excellent service, and it is wonderful to receive feedback like yours. Your review has been shared with the rest of the team to continue to motivate and encourage them further! They will be honoured to of made a lasting impression on your Hard Rock experience!We look forward to hosting you again in the future!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel and great location for everything Dublin
Stayed 2 nights in Apr 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/8
Dear Christian,Thank you for your 5-star review! We are delighted to hear that you enjoyed your stay at Hard Rock Hotel Dublin and found our location to be convenient for exploring the city. Your glowing feedback has been shared with the rest of the team.We hope to welcome you back again soon!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

4/10 Poor

Setareh

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had a disappointing stay at the Hard Rock Hotel in Dublin, as it fell far short of my expectations. The room service was a major letdown due to its limited operating hours from 12:30 pm to 9:30 pm, which was inconvenient for guests with different schedules. Moreover, the hotel charged an extra €10 for room service, which seemed unreasonable considering the already high prices of the food. This appeared to be an attempt to extract more money without providing additional value. Furthermore, the quality of the accommodations was disappointing. The bed was uncomfortably firm and the pillows lacked necessary support and fluffiness. The hotel did not pay attention to guest comfort, which was highly disappointing. The air conditioning in the room was also malfunctioning, and despite attempts to adjust the temperature, it remained uncomfortably warm throughout my stay. This lack of climate control made the room unpleasant. Additionally, the windows were locked, depriving us of fresh air circulation. This lack of ventilation compounded the discomfort caused by the malfunctioning air conditioning, which was a significant oversight for a supposedly upscale hotel. Despite these issues, it is worth mentioning that the staff at the hotel were nice and helpful, and the location was convenient. However, these positives were overshadowed by the numerous shortcomings. In conclusion, my experience at the Hard Rock Hotel Dublin was far from satisfactory.
Response from Aisling Byrne - Rooms Manager on 2024/4/5
Dear Setareh,We are sorry to hear about your disappointing experience during your stay with us here at the Hard Rock Hotel, Dublin. We sincerely apologize for falling short of your expectations and for the inconveniences you encountered. We appreciate your detailed feedback, as it helps us identify areas for improvement.We are sorry to hear that the room service operating hours and additional charge were inconvenient for you. We understand how this could impact the overall guest experience and will review our policies to see where we can make adjustments to better accommodate our guests.We also apologize for the issues you experienced with the quality of accommodations, including the firm bed, lack of pillow support, air conditioning, and windows. Guest comfort is of utmost importance to us, and we regret that we did not meet your expectations in this regard. Our maintenance team will be reviewing these issues to ensure they are addressed promptly. The hotel does offer a variety of rooms which include the option for opening the window. Despite this our rooms are ventilated to allow for fresh air from outside to enter through our AC systems. Our team are always on hand to assist you with anything you may need. Your comfort and satisfaction is our top priority and we are disappointed we were not called to assist you during your stayWe are glad to hear that you found our staff to be nice and helpful, and that the hotel's location was convenient for you. We appreciate your kind words in this regard.We take your feedback seriously and will use it to make necessary improvements to provide a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay. Thank you for sharing your concerns with us.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Michael Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Support staff was excellent (lobby & cleaning staff).
Stayed 4 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/4
Dear Michael,Thank you for your fantastic review! We are thrilled to hear that our staff, provided you with excellent service during your stay at Hard Rock Hotel Dublin. We take great pride in our team members and their commitment to ensuring that our guests have a memorable experience. Your feedback is truly appreciated, and we look forward to welcoming you back for another stay in the future! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay, a good location.
Stayed 5 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/4
Dear Evelyn,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a wonderful stay at Hard Rock Hotel Dublin and that you enjoyed our convenient location. We strive to provide an exceptional experience for all of our guests, and we are delighted to see that reflected in your review. We hope to welcome you back for another fantastic stay in the future!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms serviced in timely manner
Stayed 5 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/4
Dear Georgia,Thank you for your outstanding 5/5 rating! We are pleased to hear that our housekeeping team was able to service your room in a timely manner. Our team works hard to ensure that all guest rooms are clean and comfortable, and we are glad that you had a positive experience. We appreciate your feedback and hope to welcome you back to Hard Rock Hotel Dublin in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Nicola

Traveled with partner
Lovely and central to the city. Food excellent. Staff very friendly & room modern & comfortable
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/4
Dear Nicola,Thank you for the glowing 5/5 review! We are delighted to hear that you enjoyed your stay at Hard Rock Hotel Dublin. It's fantastic to know that you found our location lovely and central, our food excellent, our staff very friendly, and your room modern and comfortable. We appreciate your kind words and look forward to welcoming you back for another experience soon. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant fault it. Good position, lovely staff, comfortable bed.
Stayed 2 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/4
Dear Linda,Thank you for the perfect 5/5 rating and wonderful feedback! We're thrilled to hear that you had a flawless stay at Hard Rock Hotel Dublin. It's fantastic to know that you enjoyed our central location, encountered lovely staff, and had a comfortable bed to rest in. We look forward to rocking with you again on your next visit. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again….
Stayed 7 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/4
Dear Kelly,Thank you for the perfect 5/5 rating! We are thrilled to hear that you had a great experience at Hard Rock Hotel Dublin and that you would choose to stay with us again. We look forward to welcoming you back for another memorable stay.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Grace Constance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here, despite being in Dublin for my partner’s dad’s funeral. Staff were lovely, welcoming and couldn’t do enough for us. We would definitely go back.
Stayed 4 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/27
Dear Grace,Thank you for sharing your experience with us. We are glad that we could provide a comfortable and welcoming environment for you and your partner during this difficult time. Our staff always strives to go above and beyond for our guests, and we are pleased to hear that they were able to make your stay comfortable. We appreciate your kind words and look forward to welcoming you back to Hard Rock Hotel Dublin in the future. Our thoughts are with you and your partner during this time.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Jacqueline

Stayed 2 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/16
Dear Jacqueline,Thank you for your perfect 5/5 rating! We are thrilled to hear that you had such a wonderful experience at Hard Rock Hotel Dublin. We hope to welcome you back again soon for another fantastic stay. Thank you for choosing to stay with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Thought the rooms lighting and AC controls were a touch to the room I have not come across before. My only criticism would be I paid for a larger bed that turned out to be 2 mattresses pushed together so could feel the gap down the middle. (If I have known this I would had opted for the standard double bed) I would defiantly stay at the hotel again and recommend it to others as I had a great stay.
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/27
Dear Christopher,Thank you for your review of your stay at Hard Rock Hotel Dublin. We are pleased to hear that you enjoyed your experience overall. We are glad that you found the room's lighting and AC controls to be a unique touch.We apologize for any inconvenience regarding the bed standard. We appreciate your feedback and please do let us know for your future bookings as we have a variety of different mattresses to utilise requests for King and Twin roomsWe are happy to hear that you would definitely stay at the hotel again and recommend it to others. We look forward to welcoming you back and providing you with an even better stay next time. Thank you for choosing Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay, from start to finish. Everyone we encountered were friendly and very helpful. Restaurant staff were extremely attentive and catered to our needs. Our room was a very clean and comfortable. Our choice of music was playing as we ended, such a lovely touch. Really enjoyed the food, but the breakfast stood out for me... Absolutely delicious. Location is perfect for getting around on foot, or public transport. Would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/27
Dear Patricia,Thank you for your wonderful review of your stay at Hard Rock Hotel Dublin. We are thrilled to hear that you thoroughly enjoyed your experience from start to finish. Our team works hard to provide exceptional service and it is always rewarding to hear such positive feedback about their friendliness and helpfulness.We are delighted that you found the restaurant staff to be extremely attentive and that they catered to your needs. It's great to hear that you enjoyed the music playing in your room and that it added a special touch to your stay.We are especially glad to hear that the breakfast stood out for you and that you found it absolutely delicious. Our culinary team takes great pride in providing high-quality and tasty meals for our guests, so it's wonderful to hear that you enjoyed it.It's fantastic to hear that you found our location perfect for getting around on foot or using public transport. We are thrilled that you would consider staying with us again in the future.Thank you for choosing to stay at Hard Rock Hotel Dublin and for sharing your kind words. We look forward to welcoming you back for another enjoyable stay!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Except - room service should knock before entering.
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/20
Dear William,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay at the Hard Rock Hotel Dublin. We apologize for any inconvenience caused by the lack of a knock before room service entered. Your comments are greatly appreciated and will be shared with our team to ensure we improve on this for future guests. We hope to welcome you back again soon for an even better experience. Thank you for choosing to rock with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Heidi

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/20
Dear Heidi,We're delighted to hear that you enjoyed the perfect location of the Hard Rock Hotel Dublin! We strive to provide our guests with a convenient and central base to explore all that Dublin has to offer. Thank you for choosing to stay with us and we hope to welcome you back for another fantastic experience in the future. Rock on!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Scot

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/20
Dear Scot,Thank you for the perfect rating! We are thrilled that you had a wonderful stay at the Hard Rock Hotel Dublin. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Rock on!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Patrick P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock in Dublin is the perfect spot to be able to walk everywhere you need to, to enjoy Dublin at its best! Their staff is incredible, Rosa was absolutely amazing and helpful and so was all the other staff.
Stayed 7 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/20
Dear Patrick,Thank you for your review! We are thrilled to hear that you had a fantastic experience at the Hard Rock Hotel Dublin. We are delighted that you found our central location convenient for exploring Dublin. We will be sure to pass on your kind words to Rosa and the rest of our incredible staff. Providing exceptional service is always our top priority, and we are glad to hear that we could make your stay memorable. We hope to welcome you back for another rockin' stay in the future!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Luke

Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/4
Dear Luke,Thank you for taking the time to leave a 5-star review for Hard Rock Hotel Dublin! We're delighted to hear that you had an excellent experience during your stay. We hope to rock out with you again soon! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Dean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the 1st moment we stepped in the door we were impressed with the hotel and reception staff. The rooms were excellent and cleaned everyday. The only downside was the noise from the drain when a toilet was flushed in the room above.
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/12
Dear Dean,We are delighted to hear that you were impressed with our hotel and reception staff from the moment you arrived at Hard Rock Hotel Dublin. It's great to know that you found our rooms excellent and appreciated the daily cleaning service. We apologize for the inconvenience caused by the noise from the drain when a toilet was flushed in the room above. Your feedback is valuable to us, and we will look into addressing this issue to ensure a more comfortable stay for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back for another memorable experience soon. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Samarasinghe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow first time staying at a Hard Rock Hotel and was not disappointed. The bed was soooooo comfortable. The location was fab and close to everything but quiet enough to get a good night’s sleep. Standard room was not the biggest but suited our needs. Great breakfast in bed service. Coffee machine and Kettle in room. Only niggle was could have had some herbal tea options. Staff very friendly. Highly recommend this hotel.
Stayed 3 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/12
Dear Samarasinghe,Thank you for sharing your positive experience at Hard Rock Hotel Dublin! We are thrilled to hear that you enjoyed your stay with us and that our comfortable beds, convenient location, and breakfast in bed service exceeded your expectations. Your feedback regarding the herbal tea options will be taken into consideration for future improvements. We appreciate your recommendation and are delighted that our friendly staff made your stay even more enjoyable. We look forward to welcoming you back for another rockin' stay in the future! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, the hotel is right opposite Dublin Castle and a 2 minute walk to Temple Bar. Our room was a good size with a very comfortable bed and it had everything we needed for a short stay, the only slight annoyance was that there wasn’t a mirror near the dressing table and the bath / shower towels were tiny. Despite saying we did not need any housekeeping ie new towels etc, the room was serviced on our last day and the staff managed somehow, to take my nightwear / PJ’s that I’d left near my pillow. We were told at reception, that there was little they could do other than report it, which was disappointing, no offer to replace the items or refund me for their cost.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/12
Dear Ryan,Thank you for rating us 5/5! We are thrilled to hear that you had a fantastic experience at Hard Rock Hotel Dublin. We appreciate your support and hope to welcome you back for another memorable stay in the future. Rock on! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Tiffany

Stayed 3 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/4/4
Dear Tiffany,Thank you for the perfect 5/5 rating! We are thrilled to hear that you had a fantastic experience at Hard Rock Hotel Dublin. We appreciate your support and look forward to welcoming you back for another memorable stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Ben

Stayed 2 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/27
Dear Ben,Thank you for your perfect 5 out of 5 rating! We are delighted that you had such a fantastic experience at Hard Rock Hotel Dublin. We hope to welcome you back for another wonderful stay in the future. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel , lovely room,friendly staff
Stayed 2 nights in Mar 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/4
Dear Alex,Thank you so much for taking the time to leave us a glowing 5/5 rating on Expedia following your recent stay at Hard Rock Hotel Dublin. We are thrilled to hear that you had such a fantastic experience with us!Our team works hard to ensure that all our guests have a memorable and enjoyable stay, and it is always rewarding to receive such positive feedback. We are delighted that we were able to meet and exceed your expectations during your time with us.Thank you once again for your fantastic review and for choosing Hard Rock Hotel Dublin. We can't wait to welcome you back for another outstanding stay in the future!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/4
Dear Daniel,Thank you for taking the time to share your feedback on your recent stay at Hard Rock Hotel Dublin. We appreciate your honest review and have taken note of your rating of 3/5.While we are glad to hear that you chose to stay with us, we are sorry to learn that your experience did not meet your expectations. Our team is committed to providing all our guests with a memorable and enjoyable stay, and we are disappointed that we fell short in your case.We would love to hear more details about your stay and any specific areas where we could have improved to make your experience better. Your feedback is invaluable to us as we continually strive to enhance our services and facilities to better serve our guests.Please feel free to reach out to us directly with any additional feedback you may have. We value your input and would welcome the opportunity to address any concerns you may have had during your time with us.Once again, thank you for your review and for choosing to stay at Hard Rock Hotel Dublin. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was amazing, cleanliness was fantastic and the hotel in general was kept clean and tidy. Some staff were a bit rude and the resturaunt staff in zampas where very ignorant.
Stayed 3 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/2/27
Dear Caroline,Thank you for sharing your feedback on your recent experience at our hotel. We are pleased to hear that you found the hotel to be amazing and appreciated the high standards of cleanliness that we maintain throughout the property.We apologize for any interactions with our staff that fell short of your expectations. Providing excellent service and hospitality is our top priority, and we regret to hear that some members of our team did not meet the level of professionalism and friendliness that we expect from all our staff.Your feedback regarding the restaurant staff at Zampas is concerning, and we will address this with our team to ensure that all guests receive the attentive and respectful service that they deserve. We are committed to providing a positive and welcoming atmosphere in all areas of the hotel, and we apologize for any lapses in service that you may have encountered.We appreciate you bringing these matters to our attention, as it allows us to address any issues and make improvements for the benefit of our guests. Your feedback is invaluable to us as we strive to continuously enhance the guest experience at our hotel.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

John

Stayed 2 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/21
Dear John,Thank you for taking the time to share your rating of 4 out of 5 for your experience at Hard Rock Hotel Dublin. We appreciate your feedback and hope to welcome you back again in the future for an even better stay. Rock on!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Davin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of restaurants and bars right on the edge of the temple bar area. Friendly and helpful staff. Very clean and well maintained hotel.
Stayed 2 nights in Jan 2024
Response from Aisling Byrne - Rooms Manager on 2024/2/26
Dear Davin,Thank you for sharing your positive experience at Hard Rock Hotel Dublin. We are thrilled to hear that you enjoyed our great location in the heart of Temple Bar, with an abundance of restaurants and bars for you to explore just steps away.We are pleased to hear that our staff left a positive impression on you with their friendly and helpful service. Providing exceptional hospitality is a top priority for us, and we are glad to hear that our team members met your expectations.Maintaining a clean and well-maintained hotel is essential to us, and we are glad to know that this was reflected in your stay. Our dedicated team works hard to ensure that our guests have a comfortable and enjoyable experience, and we appreciate your recognition of their efforts.Thank you for choosing to stay at Hard Rock Hotel Dublin and for taking the time to share your feedback. We look forward to welcoming you back for another memorable stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Jonathan Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good communication, room ready early on arrival .
Stayed 1 night in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/2/26
Dear Jonathan,Thank you for taking the time to share your experience at Hard Rock Hotel Dublin. We are delighted to hear that you had a wonderful stay and that our communication with you was to your satisfaction.It is fantastic to know that your room was ready early upon your arrival, allowing you to settle in and start enjoying your stay without any delay. Our team strives to provide efficient and smooth check-in experiences, and we are thrilled that this was reflected in your visit.Your glowing feedback is greatly appreciated, and we are grateful for your 5-star rating. Should your travels bring you back to Dublin, we would love the opportunity to welcome you back to Hard Rock Hotel and provide you with another outstanding experience.Thank you for choosing Hard Rock Hotel Dublin.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Charles Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located in Temple Bar near plenty of pubs and dining options. Although it’s in Temple Bar, I didn’t notice any sounds from the street. The staff were friendly and accommodating. I would stay there again.
Stayed 2 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/2/26
Dear Charles Eugene,Thank you for taking the time to share your feedback on your recent stay at Hard Rock Hotel Dublin. We are thrilled to hear that you had a positive experience with us and that you found our location in Temple Bar to be convenient for exploring the area's pubs and dining options.We are delighted that you enjoyed a peaceful and restful stay despite being in the lively Temple Bar district. Our rooms are sound proofed to ensure that our guests have a comfortable and quiet experience.It warms our hearts to know that you found our staff to be friendly and accommodating. Providing exceptional service is at the core of what we do, and we are grateful for your kind words.Thank you for choosing Hard Rock Hotel Dublin, and we would be honoured to welcome you back for another stay in the future. Please do not hesitate to reach out if there is anything we can assist you with.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/3/21
Dear Mike,Thank you for the perfect rating of 5 out of 5! We are thrilled to hear that you had an excellent experience at Hard Rock Hotel Dublin. We are delighted that you enjoyed your stay and look forward to welcoming you back for more Rockstar moments in the future. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

8/10 Good

Jonathan Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property os in a great location. Excellent staff . Clean and tidy. Beds comfortable but maybe a little soft for some if you like a harder bed.
Stayed 2 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/2/14
Dear Jonathan,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our property's great location, excellent staff, and clean and tidy accommodations. Your kind words about our staff and the cleanliness of our property mean a lot to us, as providing exceptional service and a welcoming environment are top priorities for our team.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing our property and for sharing your experience with us. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

DEAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in excellent condition and a very good looking building
Stayed 3 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/2/14
Dear Dean,Thank you for your wonderful feedback! We are delighted to hear that you found our property to be in excellent condition and that you appreciate the aesthetics of our building. At our hotel, we take great pride in maintaining a high standard of cleanliness and ensuring that our property is well-kept for the comfort and enjoyment of our guests. We hope that you had a fantastic stay with us and that you were able to take advantage of all the amenities our property has to offer. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable experience in the future. Thank you for choosing our hotel and for sharing your positive review!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin

10/10 Excellent

kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oour flught arrived at 530am...we made ut to the hotel about 6:30am. I had emailed previously as they reached out about our trip and requested dbl beds and earlier check in...when we arrived the staff had our room available immediately.... I n heard if..Such a nice place to stay in the heart of Temple Bar district...Amazing!
Stayed 2 nights in Feb 2024
Response from Aisling Byrne - Rooms Manager on 2024/2/14
Dear Kenneth,Thank you for sharing your positive experience with us! We are delighted to hear that we were able to accommodate your request for a room with double beds and an earlier check-in time. Our team truly values guest satisfaction and we strive to make every stay as seamless and enjoyable as possible. We are thrilled to hear that you found our hotel to be a nice place to stay in the heart of the Temple Bar district. It's fantastic to know that you had a smooth check-in process and were able to settle into your room right away. We appreciate your kind words and are pleased to hear that you had an amazing stay with us. Thank you for choosing to stay at our hotel and for sharing your feedback. We hope to welcome you back for another wonderful stay in the future!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin