I stayed in an atrium room, which was too warm at night , had to close the patio doors due to noise from below, was ok after about midnight. Room was OK but bathroom needed a refresh. Room was supposed to be serviced on third day, this consisted of tea/coffee/biscuit refresh, a new toilet roll and bin emptied, no bed make or new towels until fourth day, the day before leaving! Otherwise excellent, great location on Douglas Prom, brilliant staff and good food options at reasonable prices.