"Lovely accommodation in a beautiful setting. The room was exceptionally clean on arrival and housekeeping was provided daily. Would definitely recommend Rooms at Riveredge.
However, the check-in procedure for this property is rather ambiguous.
The confirmation email from Hotels.com stated:
There is no front desk at this property. Guests will receive an access code. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools. Guests will receive a text message, WhatsApp message, or email 48 hours prior to arrival with check-in instructions.
However, we did not receive an access code or any check-in instructions via text, WhatsApp or email.
From around 15:30 we had free WIFI at the visitor centre waiting to receive an email or WhatsApp. To use our UK telephones in Canada is very expensive so, at around 16:30, we asked the staff at the visitor centre if they could ring RatR for us. It was during this telephone call that I was advised that someone would be at the property to meet us, which they were.
The day after we arrived another couple were wandering around the property wondering how to gain access.
The instructions from Hotels.com and the actual procedure to gain access are contradictory. It would be helpful if the instructions on how to gain access on arrival were made clearer."
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