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底特律法明頓山主流套房飯店的評分

2.5 out of 5
底特律法明頓山主流套房飯店
37555 Hills Tech Dr, Farmington Hills, MI

評論

7.2

不錯哦

10 分，有夠讚；763 則評論中有 226 則" "
8 分，不錯哦；763 則評論中有 241 則" "
6 分，一般般；763 則評論中有 118 則" "
4 分，不太好；763 則評論中有 83 則" "
2 分，很糟糕；763 則評論中有 95 則" "

7.4/10

整潔度

7.8/10

員工素質

6.8/10

設施服務

7.4/10

住宿環境和硬體

5.6/10

環保程度

評論

2/10 很糟糕

Francisco

商務旅客
不喜歡：員工素質和住宿環境和硬體
Besides the hotel on FIRE in the middle of the night, and noisy dogs barking for hours, and the phone system down, it was ok, mmhhh , no no less then ok
於 2024 年 2 月住了 12 晚

10/10 有夠讚

Kyle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 7 晚

10/10 有夠讚

Kelly

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
All of the staff were always very friendly and helpful.
於 2024 年 1 月住了 21 晚

4/10 不太好

Abby

寵物同遊, 商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Generally pretty run down, lots of duct tape and stained carpet. Room was pretty clean and it did the job though.
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Diamone

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Disgusting
Bed bugs everywhere upon entry
於 2024 年 2 月住了 2 晚

2/10 很糟糕

Robert

不喜歡：員工素質和住宿環境和硬體
Not good
於 2024 年 1 月住了 1 晚

6/10 一般般

Reggie

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Shiara

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is ideal for a family visiting and make it where you can enjoy one another
於 2023 年 12 月住了 2 晚

4/10 不太好

Lisa

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Great price, but won’t stay again.
於 2023 年 12 月住了 9 晚

6/10 一般般

GUILL

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 15 晚

10/10 有夠讚

MARSHA

於 2023 年 12 月住了 2 晚

4/10 不太好

Kathleen

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
CM 於 2023年12月5日回覆
Thank you

8/10 不錯哦

Paul

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Quiet and close to expressway and family
於 2023 年 11 月住了 4 晚
CM 於 2023年12月5日回覆
Thank you! I'm glad you enjoy your stay

6/10 一般般

Sara

商務旅客
不喜歡：設施服務和住宿環境和硬體
The front desk clerk who checked me in was great, friendly and efficient. The rest of my stay was not as pleasant. The room was not very clean, the shower drain did not work, the microwave handle was broken off, I had to rewash the dishes before using, the a/c-heat didn’t work, the bed linens were so skimpy I had to fold them over to get warm, the gym was closed and when I tried to get some coffee condiments (cream/sugar packets) from the front desk one evening, I was told by the clerk that she couldn’t give me any. This was not a very cheap place to stay. Next time I will spend a little more for a better hotel.
於 2023 年 11 月住了 4 晚
CM 於 2023年12月5日回覆
Thank you

6/10 一般般

Manifest

情侶出遊
喜歡：整潔度和設施服務
不喜歡：員工素質
Property was clean but staff was very rude and disorderly.
於 2023 年 8 月住了 2 晚
CM 於 2023年12月5日回覆
I do apolgize you didn't enjoy your stay

10/10 有夠讚

Gracie

於 2023 年 10 月住了 1 晚
CM 於 2023年12月5日回覆
Thank You for 10/10 :)

4/10 不太好

Bob

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room and hallways smelled very ethnic. Even after returning home the oder lingered. Won't stay again
於 2023 年 10 月住了 1 晚
CM 於 2023年12月5日回覆
I do apologize you didn't enjoy your stay

4/10 不太好

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Cannot recommend
Very poor condition. Badly in need of a refresher. Location is great and desk staff was amazing ... but the hotel is dirty and no more than a 2 star on a 5 star rating scale
於 2023 年 10 月住了 3 晚
CM 於 2023年12月5日回覆
I apologize you didn't enjoy your stay

2/10 很糟糕

Hubert

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked nothing about this place
於 2023 年 10 月住了 2 晚
CM 於 2023年12月5日回覆
I apologize you didn't enjoy your stay

4/10 不太好

Matthew

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
cm 於 2023年12月5日回覆
Thank you

2/10 很糟糕

Shantora

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
DISAPPOINTED STAY
There was no hot water, over heard anothr guest say its been like thay for 2 weeks. The first room we had the microwave didn't work. They switched us to another room, the stove didn't work in that one. There was no compensation for anything.
於 2023 年 9 月住了 1 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
My room was dirty. The floor was covered in debris. The furniture was turned about. I let desk know as I left for dinner and I they indicated it would be taken care of. It was not. I asked again and let them know i didn't have hot water, as well. The front desk informed me that the entire facility was without hot water. The bathroom was clean and properly appointed.
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Alisa

商務旅客
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 9 月住了 4 晚

10/10 有夠讚

Deborah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

4/10 不太好

Samer

商務旅客
不喜歡：員工素質和設施服務
Stayed for one night.. the shower did not work and was not fixed nor changed the room for me.. also on the next morning the hotel had no hot water!!
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Britney

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
I did not make it 20 minutes in this property. It reeks of pee and water damage as soon as you hit the hallway. My room was even worse. Blood and dirt on the toilet seat. No blanket on the bed trash can full pillows dirty. I arranged for a new room and left. Best part called the front desk and was told I couldn’t switch rooms and that they could give me cleaning supplies. Unbelievable.
於 2023 年 9 月住了 1 晚

4/10 不太好

Kristi

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We came in about 9 pm from out of state. As soon as we got there waited about 10 min before the clerk came to the desk. She was snappy, rude, like as if we were interrupting her. The elevator was broke down she put us on the 3rd floor, which ok fine, the fitness center was shut down. The whole hallway was filled with a smell i cant explain, hole punches in bathroom door. Looks nice on the outside but.......
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Liniece

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Julie

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We will never stay here again. Staff was unhelpful. Needed manager for everything but manager not on site. After a 30-minute check-in wait, room key did not work. Staff said needed a manager to fix it, but no manager was on-site. Gave up and left. Stayed at a different hotel since I could not even get into a room. Tried to get a refund but was refused. Worst. Hotel. Ever.
於 2023 年 9 月住了 2 晚

2/10 很糟糕

Brian

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Worst stay I have had in a long time. Had a cockroach in my room
於 2023 年 9 月住了 3 晚

4/10 不太好

Andrew

不喜歡：整潔度和員工素質
It was not well maintained. Obvious mold in the rooms. All furniture was badly stained. Safety latch on the door was broken. I could go on.
於 2023 年 9 月住了 2 晚

2/10 很糟糕

Dina

情侶出遊, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Smells like stale urine & carpet dirty. Coffee or pop drops on wall and bathroom doors. Smells also like mould. Would never go back. We left the hotel without staying in the hotel we slept in the car.
於 2023 年 9 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度和住宿環境和硬體
Dirty!
This hotel was VERY dirty. There were stains all over the hallways - on the walls and floors, and stains on the sheets in the room. We had to ask for sheets for the pullout sofa and were told there were no pillows for that bed. I wouldn't stay here again if it were free.
於 2023 年 8 月住了 2 晚
CM 於 2023年8月31日回覆
I apologize that you was unhappy with your stay.

10/10 有夠讚

Ralph

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
CM 於 2023年8月31日回覆
Thank you for completing the survey

10/10 有夠讚

Cheryl

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Surprising find
I was very impressed with this facility. So very clean and pleasing to the eye upon entrance to my room.
於 2023 年 8 月住了 1 晚
CM 於 2023年8月31日回覆
Thank you so much Cheryl for your 10/10. Hope to see you soon!

10/10 有夠讚

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
This place was honestly really great for the price, the room had nice carpet and vinyl floors, I couldn’t believe the room had a stove, microwave, full size fridge and a dishwasher full of dishes, along with a toaster and coffee maker. Bathroom was really nice too. Only bad thing I can say is they advertise free breakfast and a fitness room but offer neither. Also they rarely had coffee in the common area but overall I’d give this place a solid 8.5 out of 10.
於 2023 年 8 月住了 7 晚

4/10 不太好

Nathan

商務旅客
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
I will not set my foot in there ever again.
於 2023 年 8 月住了 2 晚
CM 於 2023年8月18日回覆
Thank you for completing the survey

4/10 不太好

Morgan

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No AC, no effort
When I entered the room the AC was running and set to 60 but it was sweltering hot. There was a used washcloth and bar of soap next to the sink in the bathroom, so I assumed that maybe someone had just been in the room and just turned on the AC. I was willing to overlook the dirty conditions and used cloths in the bathroom, but after 3 hours of blasting the AC and no change in temperature, I realized it was broken and I needed to change rooms. However, when I went to the front desk the manager Chelsea said they were booked solid that evening and practically sneered at me that I had been in the room ‘all day’ and just now said something. She said she couldn’t offer me a refund or a new room but she would give me a fan. I called Hotels.com customer support for help but they were unable to refund the stay so I was forced to accept the fan. My room was on the 3rd floor and even with the window open (next to a noisy highway) and a large box fan running it extremely hot all night. It was cooler outside, in July. I ended up not returning to the property the next night and instead cut my trip short. I was very willing to overlook the condition of the room, and the lack of trash cans, and even the broken AC wouldn’t lead me to leave a bad review if there had been any effort. The person at the desk was THE MANAGER, they certainly had the power to offer me some kind of help, move me to a partner hotel, etc. I was patient, Chelsea was unapologetic.
於 2023 年 7 月住了 2 晚
CM 於 2023年8月31日回覆
Thank you

2/10 很糟糕

Donna

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The room did not have a complete hot water device - the carafe was missing. There was some type of beetle in the bed and an unpleasant aroma in the room. The garbage disposal did not work; the sink had food debris in it. The pillows are smaller than normal. We asked to switch rooms but we unable to.
於 2023 年 8 月住了 1 晚
CM 於 2023年8月18日回覆
Hello Donna,I'm truly sorry you did not enjoy your stay

2/10 很糟糕

Kate

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
This hotel used to have alot of long term worker guests..wasn't fancy, but was clean, quiet and basic breakfast and evening snacks were served. It's now filthy and run down. Elevator is unreliable, food is left on carpets and there are terrible stains everywhere, breakfast and evening food all cancelled. The front desk staff are pleasant, but they have clearly cancelled some of the staff as while my room was clean, the general living areas are awful.
於 2023 年 7 月住了 3 晚
CM 於 2023年8月7日回覆
Thank you Kate for completing the survey

10/10 有夠讚

Iris

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 7 月住了 1 晚
CM 於 2023年8月7日回覆
Thank you Iris, for completing the survey, see you next time.

8/10 不錯哦

Jennifer

喜歡：整潔度
於 2023 年 7 月住了 1 晚
CM 於 2023年8月7日回覆
Thank you for completing the survey -CM

2/10 很糟糕

Micah

於 2023 年 7 月住了 2 晚
CM 於 2023年8月18日回覆
Thank you for completing the survey

6/10 一般般

Eric

家庭旅遊
喜歡：員工素質和客房舒適度
於 2023 年 7 月住了 1 晚
CM 於 2023年8月1日回覆
Thank you for the 6/10. We really appreciate it. Hope to see you next time.

2/10 很糟糕

Savannah

不喜歡：整潔度、員工素質和住宿環境和硬體
The front desk lady with the knotless sucks!! Floor full of trash and it stinks and she tries to make excuses instead of calling someone to assist how nasty
於 2023 年 7 月住了 1 晚
. 於 2023年8月1日回覆
Hello Savannah,Thank you for completing the survey.

2/10 很糟糕

Amro

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Horrifying! Please read carefully. If you are trying yo get robbed, murdered, or slashed I highly recommend this hotel. I have no idea how their reviews are more than 7/10. I have never in my life experienced such a horrible situation. NO one is at the check in counter. The receptionists there don’t wanna work. They yell at you when you need something. I didn’t see no ordinary humans there. Only tattooed gang members and criminals. The air conditioner wasn’t working and It was soo hot. Like an oven. They refused to give me another room or a refund. They even didn’t have anyone to check me out early. I got stuck in the elevator too coz it wasn’t working properly. If you value your life, never approach this hotel.
於 2023 年 7 月住了 3 晚
CM 於 2023年8月1日回覆
Thank you for your feedback. We are truly sorry you didn't enjoy your stay with us.

2/10 很糟糕

Jeffrey

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The room smells like urine. The furniture is very warn out The property is dirty and not maintained. Smelly garbage piled up in the elevator lobby.
於 2023 年 7 月住了 1 晚
CM 於 2023年8月1日回覆
Thank you for your feedback

6/10 一般般

Ashraf Mostafa

家庭旅遊
不喜歡：整潔度、員工素質和客房舒適度
The Descent
The hotel is located in a nice neighborhood close to everything. As a facility, the hotel can be one of the best in town however the problem lies in the staff woking inside it. The management needs reshuffle and professional hotel experts handle the situation. Everything needs refresh from the stained floor carpets everywhere to the wifi, piles if trash everywhere to the cleanliness in the hotel in general.
於 2023 年 7 月住了 7 晚
CM 於 2023年8月1日回覆
Hello Ashraf, Thank you for your feedback, I really appreciate it and will take that in mind.

4/10 不太好

melvyn

不喜歡：住宿環境和硬體
Well i booked a room here on July 2nd till the 9th the room was very clean but it had broken furniture and there and the furniture that was in there like the couches was dirty the rugs in the hallways was dirty and I paid cash I left the property early I was supposed to stay there for a week but left on the 3rd they owe me a refund for the rest of the days that I was supposed to be there it is now July 17th and I'm still waiting on a refund the state could have been better if they was a little bit more cleaner
CM 於 2023年8月1日回覆
Hello Melvyn, Thank you for completing the survey, I appreciate your feedback

10/10 有夠讚

Mahmoud

喜歡：整潔度、員工素質和住宿環境和硬體
Very good
於 2023 年 7 月住了 7 晚
CM 於 2023年8月1日回覆
Thank you Mahmoud for the 5/5!