"There was a sutuation with the Air Conditioning be out when we checked in.The young lady checking us in explained that it was not the hotels fault and that the problems were being worked on. A/C was restored that morning. While checking in at 10:00 pm, waiting in a very warm lobby because of the A/C situation mentionef above, was next in line .A front desk agent appeared to be available when another person staying at the hotel walked to the front desk agent (a young lady there) and pulled out his cell phone and started a conversation about what and where he and the family had gone for dinner. When he turned around and realized that there was a line of people waiting to check in, I think he sincerely felt that he was holding up the check in process and made note of his approach to the desk agent. The front desk agent raised her hand as if to dismiss the line of people and continued with the conversation. She did not check me and the wife in, the agent to the left of her did and she did a great job. I felt a little slighted by what she did. I did take note that the agent did do her job and started to check in other people in line. I'm from the U.S. and African American. Don't know if that had anything to do with anything.
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