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Staff were nice and respectful. Room spacious, amenities are good. Sumptuous breakfast. The only thing negative was the pillow. Pillows are so thin and small. Maybe they can change the pillows so that guests can sleep well and comfortable.

The property is the perfect blend of Japanese and western style amenities. I recommend it to anyone who wants to visit this amazing town

The staff gave us a wrong room so that we need to change to another room after unpack our luggage....

Hotel is good but the location is isolated from town

Fantastic view, good staff and the amenities were supurb.

We book non- smoking room but the room we stay is full of smoking smell after de-smoking treatment. Water drop leakage from the tap is annoying,especially you are sleeping

Location and room was great is just that it was a little difficult trying to communicate as the staff spoke very little English.

Pro: Hotel is very close to the station. Con: Room was a bit small.

Great staff helped me with a number of issues. But tv was terrible was small and could not hook up by hdmi bed was hard. Could not get a 2nd pillow was directed to empty cupboards room was large but show space very small.

Misasa went above and beyond for service! We arrived early before their shuttle service at 12:30pm

싱글룸에 묵었습니다. 호텔은 전반적으로 굉장히 좋은 편이었지만 단 하나 안 좋은 것은 방 안에 충전할 수 있는 콘센트가 접근 불가능하게 막아져 있었습니다. 책상 뒷쪽에 있었는데 책상이 이동 불가능해서 충전을 못했네요.

Nice hotel with friendly staff. Great buffet and hot springs facilities. Room had a few run down areas but was overall clean and comfortable. Will definitely stay at other hotels in this chain again.