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"Excellent service and location. "

"I have only positive things to say about this place! I truly enjoyed my stay. The bed was super comfortable, the room was great, and the social areas provided a nice space to eat or work while mingling with others. The staff could not have been better — helpful and responsive. I really enjoyed my stay. The only area I would suggest for improvement is the food offering. While practical and tasty, I’m not really a microwavable kind of person… fresh products would have been great. Anyhow, thanks again!"

"Good breakfast, friendly staff, clean room"

"First, the pictures on expedia or even the hotels website did not do this place justice. This is a gorgeous hotel with lots to do and see. We were checked in by "Lucky" who spoke really great english. He spent about an hour with us checking us in, walking us to our rooms, showing us everything in our rooms and helping with luggage. Both the dinner and breakfast were buffet with lots of options. I think we were the only foreigners there but they did not treat us any different. The shuttle down to the town square is very convenient. We did not use the hot springs but we did use the open air bath in our room which was amazing. The beds were reasonable comfortable. Enjoyed the plethora of amenities and open space in the room. "

"Very clean room, beds were hard but overall hotel was great."

"Looks like a recently renovated property. Clean, simple room. The dining hall for the complimentary breakfast was spacious and clean. "

"Amazing, amazing experience! My family had such a wonderful time and we are planning to go back to visit. "

"Great hotel and staff. Location was fine. Only reason for the low review is the instructions/policies stated for the guest bath include provisions for small tattoos so long as they are covered by the property-provided cover-up sticker. When we arrived, the policy was 'guests with tattoo's are not permitted'. Not too big of an issue, but my wife, with two small tattoos was excited to try the bath as it was her first time in Japan and was unable to enter. Please ensure posted policies like this are consistent for future guests."

"Everything went smoothly. Only one annoying check-in process, asking for date of birth, where you come from, and where you would be heading to, as a must information for check in. "