Level 21 Mall Tours

Loved the friendly staff, restaurant, gardens, spa, pool and daily yoga! The shuttle was also a nice surprise.

The staff were service oriented, very hospitable from the start and checking in via WhatsApp for our needs/questions and also for a smooth arrival/departure. The room does not have a tv but that wasn’t a concern for us just something to take note. It is really big and clean, the bathtub was amazing as well though the water may not remain hot to fill it completely. The breakfast is not a buffet but more than sufficient with many vegan and vegetarian options. Overall I loved the property and would love to come back

Beautiful property and pool. The staff is very kind and helpful. We were welcomed by Ayu at the reception. She's a trainee, but is very well skilled, speaks excellent English and extremely kind and welcoming. She gave us room 8203, a very nice room overlooking the pool and temple. Wayan the restaurant manager runs things smoothly and is great company. We had a lot of contact with him and he taught us a lot about Balinese culture and Bahasa. Then there's the bartender Wira, he has the friendliest smile, talks a lot and makes every cocktail you want. He is very tallented as well and is also a trainee. Every hotel needs a Wira at their bar! Septiana works in the restaurant and is a lot of fun. She entertaines the guests, serves everything you ask for and knows a lot about Ubud and where to go or not. Overall they have a lot of friendly tallented trainees like Ayu, Wira (Lola), Ari, Dewa and Rani. They made us feel right at home. They do have excellent staff to teach them. Murkanti, Garet, Gus Dwi and Septiana lead the hotel and restaurant excellent. Thanks to them we had a great time and will come back to this beautiful hotel.