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Reviews of Svarna Hotel Sanur

2.5 out of 5
Svarna Hotel Sanur
Jl. Danau Tamblingan, No. 50, Denpasar, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 70 reviews" "
Rating 8 - Good. 33 out of 70 reviews" "
Rating 6 - Okay. 13 out of 70 reviews" "
Rating 4 - Poor. 6 out of 70 reviews" "
Rating 2 - Terrible. 2 out of 70 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a convenient location
Great hotel in a good location close to everything. The staff are friendly and helpful and the rooms are cleaned thoroughly each day. Will definitely stay again.
Stayed 9 nights in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value accommodation in a good area near Sindhu Night Market. The friendly and professional staff made my stay even better. I will definitely stay here again!
Stayed 7 nights in Nov 2023

10/10 Excellent

John, PERTH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little hotel has the lot and will be back again
Stayed 7 nights in Apr 2018

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Anthony

Okay but there are better options in Sanur
Prices for Svarna are moderate but there are, in my opinion, better options around for a similar price. The place doesn't have any real Balinese character. There's nowhere to sit outside your room so you're stuck inside but there's only the bed or a writing desk and chair to sit on. The Hotels.com hotel information indicated there were bathrobes and a turndown service but there were neither. The Hotels.com site also advises there is a balcony but there isn't - it's just a veranda for everyone to walk along to get to their rooms. The room itself is generally fine - reasonably sized with good storage in the wardrobe which includes a safe (at floor level which makes it difficult to access). Good sized small fridge is provided. The lighting is okay although there aren't any proper reading lights and there are no bedside switches to turn lights on or off which is a bit of a pain at night. The bathroom is adequate though could do with some shelf space for putting your toiletries, etc. The pool area, while relatively small, is okay for a quick dip. There are three pool lounges on the deck. The staff at Svarna seem friendly enough but not always that efficient although I didn't have a lot of interaction with them. The hotel's location is one of its best features as it is close to just about everything you need or are likely to do in Sanur including the beach, shops and restaurants. Having a proper money changer (MPB) out the front of the hotel is handy too.
Stayed 9 nights in Jul 2017

8/10 Good

Garry S

Liked: Room comfort
Disliked: Staff & service
Decent hotel that falls far short of its potential
This little hotel has the potential to be a great stay however it will never happen while it is being run by untrained, unsupervised young adults with little concern for customers. Our room is only 6 - 8 mtrs from reception and due to the open courtyard sound travels well there. We were often woken up early by noisy gossip and chatter from staff talking to each other across the courtyard and from floor to floor with no regard for people sleeping. 2 Nights before leaving I had to get out of bed in my pyjamas and cross to reception to ask the two guys on duty to shut up. It was 1am in the morning and these two were having a loud conversation. Next morning the girls were doing the same right outside our door at 7am. These untrained 'kids' have no idea how to thoroughly clean a room. Cleaning is superficial and we had to ask several times for water or toilet paper or soap from reception because whoever cleaned our room 'forgot'. The 'free wi-fi' needs a booster as it is unreliable. Also the hot water system was awful taking 5 - 7 minutes from turning on till it got warm enough to shower. Besides all that our room was large and the hotel well positioned. The staff do help when asked to. our bed was a king and comfortable. All facilities were good and working (except the HWS and a patchy wi-fi). Price was reasonable. The rooftop pool is great and private but could do with a thorough vacumming. Over all a decent hotel that falls far short of it's potential.

8/10 Good

Gav, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Great value
Great value hotel room was huge and clean staff were very helpful but a bit slack sometimes. I stayed for 26 nights and really enjoyed it here central to everything in Sanur

8/10 Good

Mary, The Hague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanur perfect for beach, shops and wellness
Great budget hotel, staff very helpful and a nice private swimming pool.

2/10 Terrible

Mark Stephens, Svarna Hotel, Sanur, Bali

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor Service
Pathetic service due to poor management. Personnel nice but poorly trained. Need key to keep power/A/C on. Got extra key for this, but after 3 days they began to take this key. They would deny, arguements began and continued for days. Would tell me roommate had both keys, a lie, so, no power. After an hr. of much unhappiness on my part one night, magically, they produced electronic key for power but would not code for room access. Stay tuned, for this worst hotel experience of my life. Place does have potential under proper management. Room is spacious, bed is comfy, there is a fridge, but, bathroom needs proper cleaning/disinfecting and lighting to see in mirror is poor. There is a room safe but it's not bolted down. How dumb can you be? Bottom line, if not for their cheapness with the power, ok place for price. But, I'm ready to move to another hotel to escape the extreme agravation.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Close to everything
This hotel is good if you are wanting to get onto the boats to Lembongan island as it is very close and the reception is open late as we arrived at 1.30am.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Peter, Darwin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very disappointing - would not recommend
Very disappointing experience. Booked 10 nights but left after first night. Firstly the pool-disgusting - green, mouldy, unsanitary and would not use. Room - The bathroom was not cleaned thoroughly, dirty walls. The towels were very old and stained. The bed sheet was stained and the quilt cover had big dirty brown stains on it. Filthy. Very unsanitary. Only good thing was that the room was large with a safe. Very poor lighting in the room. TV only in Indonesian.Breakfast very basic and not filling only tea/coffee otherwise pay for other. The staff were friendly but the lack of English made things more difficult. We travel to Bali a few times a year and enjoy trying new accommodation places. Our holidays in Bali are about swimming and relaxing so the morning after the first night we asked to speak with a manager to leave and get a refund but was told he was not on sight. We spoke to him on the phone but he said he cannot allow any refund. We still left and checked into another complex down the road and payed for 9 nights. Came back the next day to try again and he was still not there. We contacted our daughter in Australia who called Hotels.com and a wonderful staff member there contacted a higher manager for this hotel who was disappointed that our needs had not been dealt with appropriately and he authorised an 8 day refund out of our 10 nights paid so we only missed out on one nights refund.We were happy with this result and it covered most of our new accommodation.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Svarna, its okay
Staff very good. A simple, clean, quiet, small B & B type place. Minimal outdoor space within the Svarna Hotel. Breakfast as mentioned by other travellers is basic and limited but suffices too kick start the day.

6/10 Okay

Robert, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location close to all facilities. Beach restaurants 1 street away. Set back from Main Street so nice and quiet at night. Staff super friendly and happy to help out with all our needs. Safe parking for our hired scooters. Only down side was pool was out of action, was being repaired due to leak, would have been nice to cool off after a day out. Overall would stay again without hesitation.

8/10 Good

Anne, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,modern, value for money accomodation
This is my second visit and a first for my sister. The room was very clean upon arrival. We only stayed for one night as we had to make our way for our ferry to Nusa Lembongan. All in, this place is value for money. We did not expect to have breakfast provided but it did! Simple choice of breakfast yet satisfying.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for seminyak with really friendly staff, our room was right next door to the reception so it was noisy with phone ringing and new arrivals also the roof top pool is nice but the sun beds are very tightly fitted around the pool!

10/10 Excellent

sylvie, Gibsons

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for overnight stay
Excellent hotel and great value. 10 min. Walk from beach, lots of restaurants and shops. Very quiet,away from the street. Modern and very clean. Staff very helpful, Breakfast average. Would recommend without hesitation.

8/10 Good

darcy, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick stopover
just a quick stopover this time but svarna is always a nice place to be good location and friendly staff stayed a few times and never a reason to complain.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
I would recommend very tidy nice shower nice rooftop pool one of the cleaner places I stayed in bali

6/10 Okay

brian russell, AUSTRALIA

Liked: Cleanliness, property conditions & facilities, room comfort
snowballs
No minibar bad lighting small bottled water they must put ladder into pool which was dangerous without i cut hand trying to get out. A child would not be able to get out. Breakfast is next door and not buffet i paid solo $ 16 extra when i booked for max two eggs and a little salad young man on desk good

8/10 Good

Rene, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centrally located to beach, shops and restaurants
very pleasant stay, accommodating staff, shame there is no outdoor area to sit and relax apart from the pool area, would stay there again....

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rob, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
best location for everything

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
I have stayed in Sanur many times but this is the first in this hotel. Reception Staff were very welcoming.my flight was almost 12hrs late and they were waiting and concerned.The shower heads were awesome.Room kept very clean. Good position, very close to beach and restaurants. I got this on a special rate of approx A$40 and was a bargain.

8/10 Good

Samantha, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful as long as they were able to understand us. The pool is a nice haven away from the busy streets and all the locals hounding you to buy something or have some service done. Hotel is conveniently located on the Main Street but is set back which cuts down on street noise. Overall had a great experience aside from the last morning where we woke up to the power being out and had to pack in the heat and dark with no explanation but we were in a rush to make our flight so we didn't have time for it to really bother us.

6/10 Okay

darcy, Perth

Liked: Room comfort
Close to everything
Small hotel Very quiet Close to everything New rooms very comfortable

8/10 Good

S. Taylor, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Even though couldn't find our booking when we arrived they didn't keep us hanging about and resolved the issue fairly quickly. Good clean spacious room at very reasonable rates compared to some others nearby. Wifi poor but the same in a number of other places on the island! Lovely staff on reception who were very helpful. Only downside for us was the pool- very small with not enough loungers.

10/10 Excellent

yvonne Townes, beaconsfield Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central
Would stay there again breakfast could be a bitter varied but still good

8/10 Good

Simon, Nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good
Gd location n price. Pool a bit small, no lnternational channels yet contrary to description

6/10 Okay

KOJI

Disliked: Cleanliness, property conditions & facilities
The room is always dark because the window on the entrance side is always covered with curtains as there is a lot of traffic.
Stayed 8 nights in Dec 2023

10/10 Excellent

Imran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Cock

Liked: Staff & service, amenities, property conditions & facilities
prijs kwaliteit verhouding excellent
Stayed 14 nights in Jan 2023

8/10 Good

Eileen

Liked: Staff & service, property conditions & facilities, room comfort
Greit for et par dager
Helt fint hotell, med hyggelige ansatte. Sanur er derimot ikke et fint feriested for oss, men mer en mellomstasjon fra Bali til andre øyer. Når vi ser tilbake er dette et sted vi helst ville vært foruten og heller dratt direkte vekk fra øya. Nusa Penida som er en times tid unna anbefales derimot på det sterkeste.
Stayed 2 nights in Jul 2018

6/10 Okay

MUTSUNAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お湯微妙な
シャワー弱い

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pěkný a relativně moderní hotel, příjemný personál
Příjemný menší hotel se super zaměstnanci, kteří vám se vším pomohou. Hotel je trochu zapadlý, takže není na první pohled vidět z ulice. Pokoje jsou komfortní a koupelna také. Hotel má na střeše bazén, který je ale velmi znčištěný až jsme se v něm skoro báli koupat :-(

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
コップが汚かった。 使用したカップがそのままソーサーに乗せてあった。 部屋は広くのんびりできる。 街歩きも位置的に便利。
Stayed 4 nights in Feb 2018

8/10 Good

Juhani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uimaan taas!
Mukava hotelli ja kiva henkilökunta. Keskeisellä paikalla.
Stayed 1 night in Feb 2018

8/10 Good

Juhani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rahalle vastinetta
Ystävällinen henkilökunta, Hotellin sijainti on erinomainen.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with nice pool
The hotel is located close to the main road and very quiet. It is a charming little hotel with a nice pool and friendly owner. We really enjoyed our stay at this hotel.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

4/10 Poor

Katrine Krusell

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2017

6/10 Okay

roelof

Disliked: Cleanliness, staff & service, property conditions & facilities
Niet schoon, geen wifi
Na een eerder bezoek, ben ik nu toch minder enthousiast. De kamer die ik nu had was smoezelig. Badkamer was niet proper, kalkaanslag overal. Wasbak niet schoon. Ook lag WiFi al vier dagen plat. Om die reden de boeking ongedaan te maken, werd afgewezen. Het zwembad vertoont alggroei aan de randen en de tegels zijn spekglad

8/10 Good

Roel, Tilburg

Liked: Cleanliness, property conditions & facilities, room comfort
Alles lekker nieuw en luxe
Bij aankomst verwacht je niet dat er zo'n lekker hotel schuilt aan een drukke straat. Ik sliep op bovenste verdieping in een grote kamer met airco. Weinig ramen waardoor het wat duister ovrrkomt. Geen licht n last boven het bureau. Verder alles keurig. Van het geluid van de watertank had ik niet zo'n last. Het dakzwenbad is super. Leuk uitzicht. Voor die prijs wel een aanrader

6/10 Okay

Axel

Liked: Room comfort

8/10 Good

Maria Consuelo, Chile

Liked: Staff & service, room comfort
Buena ubicación
Es una buena opción, tiene muy buena ubicación pero a diferencia de la mayoría de los hoteles este no incluye el desayuno. Baños no muy limpios... Especialmente la ducha. Las personas que trabajan ahí son extremadamente amables!

4/10 Poor

OKさん

Disliked: Cleanliness, property conditions & facilities, room comfort
んー
とてもいい感じに見えたがベットがダニだらけで身体中噛まれた！ プールも閉鎖されて使えない。 それ以外は普通。

4/10 Poor

H, Bra läge med nära till alla restauranger o mysig strand, var väl det som gjorde hotellet värt.

Disliked: Cleanliness, staff & service, property conditions & facilities
Välj något annat hotell på samma gata
Tråkigt med ett relativt nybyggt hotell som dom senare låter förfalla med utebliven städning o mögel i rummen. Hade kunnat vara så mycket fräschare med bara bättre städning o underhållning av hotellet! Poolen var även trasig under våra 4 nätter där, helt grön. Blev även av med mina solglasögon på hotellrummet, något jag påpekade ett flertal gånger men managern tog mig inte på allvar trots att det tydligt märktes att någon varit inne på vårat rum (o låst efter sig) medan vi var iväg o åt. De flesta ur personalen var annars trevliga o hjälpsamma.

4/10 Poor

mattias

Liked: Cleanliness
Disliked: Staff & service, room comfort
Vi lämnade hotellet direkt och bokade

8/10 Good

Elisabeth, Limhamn

Liked: Cleanliness
Bra läge
Svarna hotel hade ett bra läge på huvudgatan i Sanur nära till restauranger, shopping och stranden.