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Reviews of Grand Santhi Hotel

3 out of 5
Grand Santhi Hotel
Jl. Patih Jelantik No.1, Denpasar, Bali

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 17 reviews" "
Rating 8 - Good. 10 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old
Aircon spoilt, old and poorly maintained hotel.
Stayed 3 nights in Nov 2019
Response from The Management on 2019/11/12
Dear Thank you for staying with Hotel Grand Santhi Denpasar and great comments dedicated to us. We do apology for the inconvenience and will be positive feedback for us for our next future best service

10/10 Excellent

Mustafa, India

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast good staff close to all locations ,toilets need glass showers ,otherwise all perfect
Stayed 3 nights in Oct 2019
Response from Wardani as reservation Officer on 2019/10/17
Dear Mustafa Thank you for staying with us, apologise for your inconvenience Your review will be make us nice more in the future... Thanks you

8/10 Good

Janan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We met very good nice staff. All sheets pilow covers toiletaries were changed every day. The staff helped us to find a desent honoust driver with cheap prices for his services. The hotel provides open bephie breakfast with delecious veriety of food. The main thing you feel safe and secure. It is located near three supermarkets
Stayed 11 nights in Oct 2018
Response from Wardani Erawati on 2018/11/28
Dear janan Warmest greeting from Hotel Grand Santhi Thank you for your best review...... We waiting for your next visit

8/10 Good

John, Perth

Liked: Cleanliness, staff & service, room comfort
Great Value
The staff and the environment at the Grand Santhi is really 5 Star ***** in my opinion from the amazing experience. The staff are so friendly and went out of their way to meet my needs. One of the staff brought me bananas from his home town. They moved desks in the lobby and reception to allow me room to work at different times. The restaurant staff had my breakfast ready by the third day without me asking. The fresh fruits were amazing. From the service staff, reception, sales and marketing through human resources all took time to make me feel welcome and ensure I was happy with everything. Thoroughly recommend for anyone on short business trip. I came for dental work at Bali International Dental Clinic around the corner. Mall 21 and Matahari are within minutes of walking. Sanur is a short taxi ride. My only issue was the Wi-Fi and internet connection. The "Hotspot" didn't reach the 4th floor or dropped out frequently.
Stayed 7 nights in Aug 2017
Response from Wardani Erawati on 2017/9/7
Thank you for your support to us, regarding to internet connection we appologize for that inconvinience and hopefully you will be back to stay with us

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

BEVERLEY ANN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location for Denpasar shopping
Our stay here was ok, hotel different from our usual kuta/ubud accommodation, they are not used to dealing with Aussie tourist, so it was us out of our usual comfort zone, not a fault on their part, we would stay again.The plumbing in bathroom needs attention, staff were very helpfull, it was the language barrier that was a problem sometimes.

4/10 Poor

Raul, NZ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing aspects
First let me say that all the staff I dealt with were outstanding, from the man at reception on arrival to the lady who made the individual omelettes for breakfast the day I left. The biggest disappointment was the bathroom/toilet. The shower curtains (which I assume were once white or at least cream) were brown (dark brown at the bottom), and there was dark mould in the grouting around the tiles at the 'plug' end of the bath/shower. The towel rail almost came off the wall when I pulled a towel off it (one end actually came away) and the walls and floor around the toilet looked....nasty! This was a surprise and a great shame as the room itself appeared clean and tidy. A secondary disappointment was that the continental breakfast was uncovered (by any kind of protection from insects that is, it was covered, but in tiny fruitflies or something - which were on the fresh fruit, bread, etc etc. Not wanting to get Bali Belly I opted for the cooked breakfast and had a lovely omelette made for me too.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE experience
Terrible...supposed to be non-smoking in the whole building, but there was a hotel staff or customer or two in the space in front of my room, SMOKING all the time. I had asthma fit while staying this hotel and it got a LOT worse because of this...I complained to the hotel staff but they didn't do anything...I'd NEVER EVER go back again or recommend this hotel to anyone else.
warms greeting form hotel Grand Santhi thanks in advance already want to stay at hotel Grand Santhi. I on behalf of hotel leaders say the apology that infinite inconvenience stay at hotel Grand Santhi. and we are very grateful for feedback / suggestions will be our future evaluations. indeed this year we will be doing some renovation including rooms being targeted because of the condition that is long enough. once again we apologize. we would be very grateful return when the delights to come back to our place. best regards, agung sedayu tribuana

8/10 Good

AS, Frankfurt

Traveled with group, Business traveler
Liked: Staff & service, amenities
Der Pool ist eine schöne Abkühlung, wenn nicht gerade ein Schwimmkurs darin stattfindet. Das Frühstück ist wenig westlich, aber man kann sich immer ein Omelette bestellen. Die Zimmer sind soweit ordentlich, aber die sanitären Anlagen sind alt, die Duschwanne und Vorhang waren sehr verdreckt und die Abflüsse haben teilweise gestunken. Großes Lob gilt dem freundlichen Personal.
Stayed 7 nights in Jan 2020
Response from Agung on 2020/1/18
Herzliche Grüße aus dem Grand Santhi Hotel .... !!! Wir bedanken uns im Namen der Geschäftsführung sehr herzlich für das Vertrauen in die Nutzung des Grand Santhi Hotels. Entschuldigung während des Aufenthaltes / Aufenthaltes gibt es Dinge, die weniger erfreulich / nicht gut sind. und vielen Dank für die Anregungen / Inputs für unsere zukünftigen Verbesserungen. Wir entschuldigen uns noch einmal für die Unendlichkeit. unser Respekt, Agung Sedayu Tribuana

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Komfortabel und gute Lage
Mitten in Denpasar, Shoppingcenter in der Nähe und zu Fuss in ca. 5 Minuten erreichbar.
Stayed 1 night in Nov 2019
Response from The management on 2019/12/4
Dear Esther Warmest greeting from Hotel Grand Santhi Thank you for your review and we waiting for the next visit

8/10 Good

koba, 静岡県

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
プールが子供の水泳教室に使われていて入る気持ちになれなかった。
Stayed 3 nights in Jul 2019
Response from Angga Suta on 2019/7/29
Dear Koba Warmest Greating From Hotel Grand Santhi Denpasar ,Thank you for your support to us, regarding to Pool situation we appologize for that inconvinience and hopefully you will be back to stay with us

8/10 Good

YU FAN

Liked: Cleanliness, staff & service, room comfort
服務不錯! 設備普通，近市區餐飲購物方便，但容易塞車!
Stayed 4 nights in Jul 2019
Response from Angga Suta on 2019/7/29
Dear Yu fan warmest greeting from Hotel Grand Santhi Thank you for your review.... hopefully you will be back to stay with us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Denpasar
WiFi very good, tv you better have your laptop because that's poor. Nice confortable bed, breakfast OK. Quiet far from beaches
Stayed 4 nights in May 2019
Response from Management on 2019/5/27
Dear Thank you for staying with Hotel Grand Santhi Denpasar and great comments dedicated to us. We do apology for the inconvenience and will be positive feedback for us for our next future best service

8/10 Good

Kaj Igor

Liked: Cleanliness, staff & service, room comfort
Centrally perfect placed hotel for excursions.
Jeg havde lejet bil og chauffør til at komme rundt på Bali... og til det formål var hotellet best placeret. Værelset var stort og veludstyret med sofa og sofabord, skrivebord og stol, to dobbelt senge, garderobeskab osv. Dog var værelserne under renovation, og det så man klart på badeværelset, der var i en meget trist, og i virkeligheden komplet uacceptabel, stand! Det store hotel var ramt af vulkan "skrækken", med meget få gæster, hvilket nok havde ramt økonomien til renovationen. Værelset var, trods sin størrelse, meget billigt - så jeg gjorde ikke nogen ståhej omkring badeværelset. Personalet var enormt flinke og høflige, og morgenmads udvalget enormt. Der ligger en McDonald's få skridt om hjørnet fra hotellet, hvis man er til noget andet. Alt i alt var jeg ganske tilfreds med hotellet. Poolen var stor og i god stand.
Response from Agung Sedayu on 2018/4/20
warms greeting from hotel Grand Santhi...!!! dear Mr, Kaj Igor Thank you for your response during your stay at Grand Santhi hotel. and apologize for the inconvenience, especially the condition in the bathroom which is not yet there is improvement considering the condition of the condition some time ago over the natural occurrence of the eruption of the majestic mountain that is very influential on the economy of Bali in particular. once again we on behalf of management apologize. and we hope that in the future it will be a pleasure to stay back at our hotel. Say thank you for your attention. Best regards, Agung Sedayu Tribuana hotel manager

8/10 Good

Jan, Nederland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Een prima rustige plek!
Bij mijn aankomst bleek mijn kamer geen balkon te hebben,dus kreeg ik een upgrade naar een kamer bij het grote zwembad.Ook de wifi werkte niet goed,en dat werd ook direct oplost,door me een betere wifiverbinding aan te bieden. Het ontbijtbuffet is basic,en vooral een Aziatisch buffet,maar toch voor mij ruim voldoende,fruit,eieren,toasts,koffie,etc. Het restaurant had geen grote keuze,maar voor de vijf dagen dat ik daar was voldoende.De kwaliteit was uitstekend van het eten.Het personeel was vriendelijk en behulpzaam.
warms greeting from hotel Grand Santhi thanks in advance already want to stay at hotel Grand Santhi. I on behalf of hotel leaders say the apology that infinite inconvenience stay at hotel Grand Santhi. and we are very grateful for feedback / suggestions will be our future evaluations. indeed this year we will be doing some renovation including rooms being targeted because of the condition that is long enough. once again we apologize. we would be very grateful return when the delights to come back to our place. best regards, agung sedayu tribuana

8/10 Good

Tanja, Arnhem

Liked: Cleanliness, staff & service, room comfort
Twee nachten verblijf
Eenvoudig goed hotel om even op adem te komen na een lange vlucht en tevens de start van onze backpack tocht te beginnen.Goede bedden, airco en een fijn zwembad om even af te koelen. Centraal gelegen vorige allerlei uitstapjes.
warms greeting from hotel Grand Santhi thanks in advance already want to stay at hotel Grand Santhi. I on behalf of hotel leaders say the apology that infinite inconvenience stay at hotel Grand Santhi. and we are very grateful for feedback / suggestions will be our future evaluations. indeed this year we will be doing some renovation including rooms being targeted because of the condition that is long enough. once again we apologize. we would be very grateful return when the delights to come back to our place. best regards, agung sedayu tribuana

8/10 Good

Frederik, København

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for mpney
Meget fint hotel med gode senge og godt trådløst internet. Der er en udmærket indonesisk inspireret morgenmad med. Personalet er meget venlige og hjælpsomme. Hotellet ligger centralt. Det hele koster ikke meget
warms greeting from hotel Grand Santhi thanks in advance already want to stay at hotel Grand Santhi. I on behalf of hotel leaders say the apology that infinite inconvenience stay at hotel Grand Santhi. and we are very grateful for feedback / suggestions will be our future evaluations. indeed this year we will be doing some renovation including rooms being targeted because of the condition that is long enough. once again we apologize. we would be very grateful return when the delights to come back to our place. best regards, agung sedayu tribuana