Deluxe Double or Twin Room, City View | Minibar, in-room safe, desk, soundproofing
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Reviews of The Grand Orion - Kailash Colony

3 out of 5
The Grand Orion - Kailash Colony
A-60, Kailash Colony, New Delhi, Delhi N.C.R

Reviews

6.8
Rating 10 - Excellent. 4 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 6 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 3 out of 21 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

9.0/10

Amenities

6.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

RENU

Stayed 1 night in Mar 2024

2/10 Terrible

Yangchen

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff gave us a room that was dirty and the AC was broken. They brought in a mattress ( triple occupancy) that was as dirty (blackened from excessive use, a whole section ripped on one side) as one can imagine and said all hotels have similar stuff ( which is a LIE). Even thrown out mattresses looked better. I had to protest and threaten about registering a complain before they offered to change the room and mattress. Hotel room info on Expedia said view of city but the room looked into a dilapidated building. I saw a crawling insect in the bathroom (either a sow bug or a species of cockroach) & the bathroom sink had naphthalene balls which I’ve never seen in sinks before! I booked online for 3 nights & asked to cancel the 2nd & 3rd nights after seeing the room condition & the night staff didn’t do it immediately. I checked in around 10pm & now it’s 7am. Let’s see if they will charge me for cancellation of the other nights. All in all, this is a scam hotel. Do not trust the good reviews on Expedia. Expedia should take this hotel off their list.
Stayed 1 night in Jul 2023
Response from Team on 2023/7/19
Dear Guest, Greetings from The Orion Group of Hotels.We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services.It is indeed a pleasure to note that you felt the location to be convenient. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our hotel.We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort.On behalf of the team at The Orion Group of Hotels, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.Yours Sincerely,Team, The Orion Group of Hotels

10/10 Excellent

Ankur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Response from Regards, Team, Reservation The Orion group of Hot on 2023/10/26
Dear GuestThank you for giving us your precious time in sharing your feedback to our hotel.We thank you for your comments regarding our services and facilities and i am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction.

6/10 Okay

David

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Don’t use the laundry service.
Nice room with good AC and comfy bed. But I cannot recommend their laundry service. They delivered late, and with a missing item (corrected later). Then at check out time the hotel attempted to overcharge me. After I left I realized they had also short changed me.
Stayed 2 nights in Oct 2019
Response from Regards, Team, Reservation The Orion group of Hote on 2023/10/26
Dear GuestThank you for giving us your precious time in sharing your feedback to our hotel.It is indeed a pleasure to note that you felt the location to be convenient. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our hotel.We thank you for your comments regarding our services and facilities and i am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction.We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort.

8/10 Good

Nas, Fiji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Service by the staff was excellent. Reception desk staff were helpful and attentive. We enjoyed our stay at this hotel.
Stayed 4 nights in Apr 2019
Response from Thank you, Warm Regards, Team The Orion Group of on 2023/10/26
Dear Guest,Greetings from The Orion Group of Hotels, New Delhi.We refer to your recent stay at the The Orion Group of Hotels and thank you for choosing us as your preferred residence while in Delhi.We thank you for your comments regarding our services and facilities and i am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction.It is the feedback from esteemed customers like you who make us strive even harder to achieve service par excellence. While looking forward to welcoming you back to The Orion Group of Hotels, we assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need.

2/10 Terrible

Adib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
We were woken up at 3 a.m. by a very loud rattling sound that sounded like it was coming from the plumbing. It lasted for 30 minutes! The Wi-Fi did not work. There was no hot water to shower. The bed sheet was disgustingly dirty and the walls were dirty. The hotel tried to charge us for breakfast even though our booking showed that it was free. The view from the room was terrible - see in the pictures I have uploaded.
Stayed 1 night in Mar 2019
Response from Yours Sincerely, Team, The Orion Group of Hotels on 2023/10/26
Dear Guest, Greetings from The Orion Group of Hotels.We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services.It is indeed a pleasure to note that you felt the location to be convenient. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our hotel.On behalf of the team at The Orion Group of Hotels, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2018
Response from Yours Sincerely, Team, The Orion Group of Hotels on 2023/10/26
Dear Guest, Greetings from The Orion Group of Hotels.We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services.It is indeed a pleasure to note that you felt the location to be convenient. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our hotel.On behalf of the team at The Orion Group of Hotels, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.

6/10 Okay

Verified traveler

Liked: Cleanliness
Let's just call it a "motel"
Food is excellent. They have variety and each day is a new dish. Staff is very polite and friendly. Hallway ventilation and lighting are very poor. They probably have AC in the hallway (from elevator to your room) but it is never on making the air stiff and overbearing (made worst because of the temperature outside, very hot and humid). Same for illumination in the hallway, there is light but not on, you have to search for it and switch it on (not fun when your eyesight is poor in darkness).
Stayed 18 nights in Sep 2017
Response from Regards, Team, Reservation The Orion group of Hote on 2023/10/26
Dear GuestThank you for giving us your precious time in sharing your feedback to our hotel.It is indeed a pleasure to note that you felt the location to be convenient. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our hotel.We thank you for your comments regarding our services and facilities and i am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction.We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort.

8/10 Good

Piyush, Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!!!
I stayed for just 1 night but it was fine. Food was good and room was clean. Overall it was a good hotel for short stay and also budget friendly.
Response from Regards, Team, Reservation The Orion group of Hot on 2023/10/26
Dear GuestThank you for giving us your precious time in sharing your feedback to our hotel.We thank you for your comments regarding our services and facilities and i am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction.

8/10 Good

Jacob, Blr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and well maintained.
Nothing fancy but it is nice, well maintained clean, nice and friendly staff and breakfast is good. Not too many choices but what is there is of good quality. I can recommend this place

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value for money
Great hotel - courteous staff and good location (5 min to metro). Breakfast was good. No complaints. Happy with the stay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be rated 1 star
Worst hotel that I v stayed in so far. Booked it after reading the reviews and since I had to just stay overnight after a long flight it was the ideal location for me. But apart from the location everything about this hotel was pathetic. The shower had no curtain, bathroom was flooded as their was no proper drainage. The linen was dirty and worn out, their was paint chipping off the walls. The breakfast was decent but you can get better hotels for the same price. Stay away from this one

6/10 Okay

Dr M A, INDIA

Good room but poor service
Good and cheerful room but the bed sheet not changed

6/10 Okay

Verified traveler

Liked: Cleanliness

6/10 Okay

Steven, Toronto

Liked: Staff & service
Disliked: Property conditions & facilities
3-star comfort with friendly staff
Mapple was a comfortable hotel with good service but hotel conditions could have been better. Bathrooms could have been cleaner and there was a lack of hot water. Toilet flush did not work well either.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfotable stay
I have select mapple range and stayed more than 4 times in Delhi and Bangalore, Delhi hotel especially is very clean, friendly staff, calm rooms, better internet, clean wash rooms and over all much more comfortable.

8/10 Good

Jatinder Pal, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Business hotel
Business hotel. Excellent location as Nehru place, GK is very close by.Also metro station is nearby.No car parking

6/10 Okay

Verified traveler

Liked: Staff & service
On busy road
This hotel offers very standard accommodation at a reasonable price. Although its close proximity to the metro is a plus point it is on a very busy main road. Maps of all hotels in this locality are misleading as they show the hotels to be one block away from the main road. That said, the staff were friendly and efficient. Hot water was only available twice a day and I was not made aware of this at check in. I hate cold showers. Food in the restaurant was unexceptional. I would choose another hotel if staying in the area again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
good hotel to stay in, nice service and clean

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable stay
The hotel was very clean and the room was very comfortable , i stayed in Bangalore ME however Delhi ME is much more better.

4/10 Poor

Friedrich, Baden Wuerttemberg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nicht empfehlendwert
Das Hotel liegt an einer sehr stark befahrenen Strasse. Die Zimmer sollten eine Ueberholung haben. Vor allem ist das Bad schrecklich.Das Wasser beim duschen laueft nicht richtig ab, ist nicht heiss und der Abfluss riecht serh stark bzw. es stinkt. Die Treppenhaueser sind stark beschmutzt und sehr abgelebt. Die Umgebung ist sehr verschmutzt und es gibt keine Fusswege um einen Spaziergang zu machen was das gehen zu Fuss sehr gefaehrlich macht. Das Bett war bequem , aber die Lacken waren fleckig und im Bett waren Haare.Positiv war das Personal.Es war freundlich und hilfsbereit.Ich werde dieses Hotel nicht noch einmal buchen.
Response from Yours Sincerely, Team, The Orion Group of Hotels on 2023/10/26
Dear Guest, Greetings from The Orion Group of Hotels.We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services.It is indeed a pleasure to note that you felt the location to be convenient. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our hotel.We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort.On behalf of the team at The Orion Group of Hotels, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.