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Reviews of Hotel De Holiday International

3 out of 5
Hotel De Holiday International
22/18, Raj Guru Road, Chuna Mandi, Paharganj, New Delhi, Delhi N.C.R

Reviews

5.6
Rating 10 - Excellent. 4 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 6 out of 16 reviews" "

5.0/10

Cleanliness

6.2/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

sat, Bristol . U.K

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never want to visit again
Came in late . Found the reception was not clean. Checked in and went to the room. Furniture and room was not clean. Stain on the bed sheet and when asked to be changed was told it was just made and it was only a stain. Bath was equally bad not fit to stay. So we decided to leave immediately and booked in another hotel. Paid one night rent and cancelled the other 2 nights. Horrible experience.
Stayed 3 nights in May 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience
I had made my booking well in advavce. Also called up the hotel for confirmation. Still, they hadnot kept any room for me. I had to manage with other hotel at late night.

4/10 Poor

Padmini

Disliked: Cleanliness, property conditions & facilities, room comfort
Value with caution
I was a little bit disappointed. Even though the room and bathroom were not upto standards, the towels were dirty also.

2/10 Terrible

nothimg, nothing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked to go outside rather to stay in that room
Really a bad experience i just felt so bad for booking with you, i didn't met my expectations ,Hotel really needs to improve alot ... its not even a single star hotel
Response from General Manager on 2017/2/25
We are disappointed to see your feedback. We obviously have failed in ensuring that you have a great overall experience and I sincerely apologize for this. we have taken steps to learn from your and other guest feedback. I do hope you will come and visit us again to experience our services at their best.

4/10 Poor

vinay, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel located centrally to all amenities
The hotel states it has hot water 24hrs this not true, general house keeping not maintained as we had to ask for bath towels. Bath drainage blocked and water overflowing into the room, it was attended for fix but still not fixed. Room not been swept on daily basis and also toiletries not replenished.
Response from General Manager on 2017/2/25
Thank you for taking out valuable time to post your review. I am glad to read your wonderful comments on the overall quality of our features and services. We thank you for your compliments.I am delighted that your overall experience with our palatial facilities and staff services met with your expectations. I duly note and thank you for your observations. The entire staff and I thank you for being our valued patron and we look forward to welcoming you soon again

2/10 Terrible

Johnny, Pushkar

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
I was just doing a one layover in Delhi after a week in Pondicherry before I pushed on to Agra. The good is that the hotels a five minute walk to the train station and the staff is incredibly friendly. The bad, and there is so much bad that I will just say these few things. You are in the seediest tourist part of Delhi. The hotel is just not clean. There was mold in the fridge in the room and I do to mean just a lit mold. No toiletries but I'm already used to that after a week in Incredibke India. Always carry your own. The breakfast delivered to the room was okay though. For $20 bucks a night it was alright but there are better deals to be had and other hotels similarly priced are at least clean. Cheers.
Response from General Manager on 2017/2/25
We are disappointed to see your feedback. We obviously have failed in ensuring that you have a great overall experience and I sincerely apologize for this. we have taken steps to learn from your and other guest feedback. I do hope you will come and visit us again to experience our services at their best.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel with dirty rooms
Room was not ready when we checked in, room was very dirty and shabby.
Response from General Manager on 2017/2/25
We are disappointed to see your feedback. We obviously have failed in ensuring that you have a great overall experience and I sincerely apologize for this. we have taken steps to learn from your and other guest feedback. I do hope you will come and visit us again to experience our services at their best.

10/10 Excellent

Hur, egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Ever
We stayed at this hotel. It was a wonderful experience . Room was spacious and beautiful. The staff overall were very friendly . A mini fridge was included which was good.The front desk staff can tell you how to purchase good thing in market.Breakfast was good ,plenty of options.
Response from General Manager on 2017/2/25
Thank you for taking out valuable time to post your review. I am glad to read your wonderful comments on the overall quality of our features and services. We thank you for your compliments.I am delighted that your overall experience with our palatial facilities and staff services met with your expectations. I duly note and thank you for your observations. The entire staff and I thank you for being our valued patron and we look forward to welcoming you soon again

10/10 Excellent

A, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Hotel
They allowed us to check in early. The room had a fridge.Staff like your friend.Great location for tourists to the city.
Response from General Manager on 2017/2/25
It is a pleasure to read that you enjoyed your recent experience with us. I am glad that my team could make your stay comfortable. It was a pleasure to have you as our guests and I hope you will give us more chances to be of service to you in the near future. We look forward to welcoming you soon again.

8/10 Good

Derek, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Inside
This hotel was centrally located in Delhi.The staff was very helpful.Bed was clean and big.Room air condition worked very well. Very short walking distance from main Market.
Response from General Manager on 2017/2/25
Thank you for taking out valuable time to post your review. I am delighted that your overall experience with our palatial facilities and staff services met with your expectations. I duly note and thank you for your observations.Entire staff and I thank you for being our valued patron and we look forward to welcoming you soon again

10/10 Excellent

Barkov, Armenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy
The staff was very helpful.Room was very well appointed. I was incredibly impressed with the hotel.Definitely a place to return.
Response from General Manager on 2017/2/25
Thank you for taking out valuable time to post your review. I am delighted that your overall experience with our palatial facilities and staff services met with your expectations. I duly note and thank you for your observations.Entire staff and I thank you for being our valued patron and we look forward to welcoming you soon again

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket besviken, hade bokat och betalat rummet men när vi kom skickades vi till ett närliggandes hotell, typ råttbo.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
man får vad man betalar för
helt ok för priset. hotellrummet var inte rent överhuvudtaget. toaletten var katastrof, men de hade varmt duschvatten

8/10 Good

OMAR, ENCAMP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Muy serviciales.
Es un hotel muy acogedor. Los empleados son muy serviciales. El único inconveniente es que reservé on line y pagué la estancia por adelantado. Al llegar me dijeron que no tenían ningún ingreso y tuve que volver a pagar la habitación por completo. Se iban a poner en contacto con hoteles.com para que devolvieran el dinero. Espero que sea así.

6/10 Okay

David, Göteborg

Disliked: Cleanliness, room comfort
I was replaced to another hotel
When I turned up I was informed that the hotel was full and I was led away to their sister hotel "Dada Cottage". They claimed it was to be the same standard etc. but I can't really say of course. My grades are based on Dada Cottage rather than the hotel I actually made a reservation for.

10/10 Excellent

Alda, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly atmosphere with staff
We were happy with the hotel.Service of staff and food quality was teriffic.All entire hotel was clean and decorated.Woderful area .Room was superb clean and comfortable.Travel person guided to me like a friend.
Response from General Manager on 2017/2/25
Dear Guest Thank you for the feedback and constructive comments.It is a pleasure to read that you enjoyed your recent experience with us.The entire staff and I thank you for being our valued patron and we look forward to welcoming you soon again.