"Room was clean but there was no hot water for our showers in the morning of 3/16/2026 in Room 5018. That was very disappointing as we assume when we stay at a Hyatt that it will be a wonderful experience. "
"Beautiful large room. Excellent staff in the Horizon Lounge. Great service in Li Bai and the lobby lounge. The international buffet at the Cafe was a bit of a bun fight with the locals, although the food itself was good. "
"The peoperty was nice, clean and spacious rooms. Staff amd service was mediocre for a 5 star property. Felt as we had judging eyes on us whenever we entered or left the hotel. Didn't leave or give the service level expected for such a brand name hotel. Compared to other places we have stayed, it was just meh
Other than that it was fine. Location for the train and getting an uber was also quite convenient "
"very clean room, clean ladies are very friendly. Our room happens to have this foul odor. I think it came from the sewage. very closed to airport station and the night life of Ximending. Be prepared for high tech checking in or out. there is staff to help, but not very personal. "