Good afternoon, It's fantastic to hear about your amazing experience at the Tropical Pool Villa.We're thrilled that you enjoyed the private pool and found the room to be neat, clean, and stylish, offering a beautiful view of the surroundings. The staff's friendliness and helpfulness contributed to your pleasant stay, and we're delighted to have been part of your positive experience.We appreciate your kind words and are delighted that you had such a wonderful time. Thank you for choosing to stay with us and for sharing your positive feedback!Best regards,Desi KorinaFront Office ManagerMercure and Novotel Darwin Airport

Dear Christopher, We apologize for the inconveniences you experienced during your stay. It's regrettable to hear about the issues you encountered, from the condition of the pool area to receiving the wrong room multiple times. This doesn't meet our usual standards of service, and we are truly sorry for the lapses in our operations.Your feedback is valuable to us, and we'll use it to address the shortcomings you've highlighted and ensure such issues are not repeated in the future. Please accept our apologies for any disruption to your stay. If you would like to discuss this further or have any specific concerns, feel free to reach out to our management team, and we'll do our best to make amends.We appreciate your understanding, and we hope to have another opportunity to provide you with an improved experience in the future. Your comfort and satisfaction are important to us.Best regards, Desi KorinaFront Office ManagerNovotel mercure Darwin Airport

Dear Kate, thank you for sharing your feedback about your recent stay with us. We genuinely appreciate your comments, as they help us identify areas for improvement and understand what aspects of your experience were positive.We apologize for any dissatisfaction you encountered regarding the room conditions and the air conditioning. Our guests' comfort is of utmost importance to us, and we take your feedback seriously. We will assess the issues you raised and take steps to address them to enhance the overall guest experience.It's heartening to hear that you found our staff to be happy and hardworking. Providing excellent customer service is a top priority, and we are proud of our team's dedication to ensuring that our guests feel welcomed and well-cared for during their stay.We take your feedback to heart as we continuously strive to improve our property and services. Your insights are valuable to us, and we hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Warm regards,Desi KorinaFront Office ManagerMercure and Novotel Darwin Airport

Dear William, Thank you for sharing your feedback about your recent stay with us. We appreciate your comments, as they help us understand both the positive aspects of your experience and areas where improvement may be needed.We apologize for the inconvenience caused by the ongoing construction noise in the area and the limitations of our restaurant offerings. We understand the importance of providing a peaceful environment and a variety of dining options for our guests, and we are actively working to address these issues.We're pleased to hear that you found the housekeeping satisfactory, with clean rooms, and that you found our staff friendly. Providing a clean and welcoming atmosphere for our guests is a top priority.Regarding the shuttle bus service, we apologize for any difficulties you encountered. We will review our procedures and make improvements to ensure a more seamless transportation experience for our guests.Your feedback is important to us, and we hope that you will consider giving us another opportunity to provide you with an improved experience in the future. Warm regards,Desi KorinaFront Office ManagerMercure and Novotel Darwin Airport

Dear Billie, Thank you for sharing your positive experience with us. We're delighted to hear that our staff were able to assist you during a challenging situation and make your holiday plans a bit easier.At our hotel, we always strive to provide excellent service and support to our guests, especially when unexpected situations like flight cancellations occur. Your kind words are greatly appreciated, and they serve as motivation for our team to continue delivering exceptional service.Your comfort and satisfaction are important to us.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Desi KorinaFront Office ManagerNovotel&Mercure Darwin Airport

Dear Mark, We greatly appreciate your continued patronage at Mercure Darwin Airport Resort and for sharing your feedback with us.We're delighted that you've enjoyed the pool during your stays with us. We sincerely apologize for the initial mix-up regarding your breakfast booking, and we're glad that the issue was resolved promptly by our colleague.Your loyalty is important to us, and we're pleased that your overall stay was a good one. We look forward to welcoming you back for another enjoyable experience in the future.If you have any more feedback or suggestions, please feel free to reach out to us directly.Warm regards,Desi KorinaFront Office Manager

Dear Jenny, Thank you for sharing your feedback about your recent stay with us. We appreciate your candid comments as they help us to continually improve our services.We're sorry to hear that you found our rooms expensive and felt they had limited space. We understand the importance of providing value for your stay, and we continually evaluate our pricing and room offerings to ensure they align with our guests' expectations.Your feedback about the atmosphere is also noted, and we will consider ways to enhance the overall ambiance of our property to create a more enjoyable experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Thank you for choosing our hotel, and we appreciate your feedback.Best regards,Desi KorinaFront Office ManagerMercure and Novotel Darwin Airport

Dear John,We very much appreciate your comments regarding your stay with us.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alex MurrayOperations ManagerNovotel & Mercure Darwin Airport

Dear Anthony,Thank you for sharing your experience!It is always a pleasure to receive positive feedback. I will share your comments with our team. We are currently working on the TV signal issues on some rooms at moment it has been damaged by the storm last month.However, we are still grateful that you had a wonderful time with us. Looking forward to welcome you again in Mercure Darwin Airport!Sincerely,Novotel & Mercure Darwin Airport Team

Dear Lucie,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.On Behalf of my Team, please allow me to express my sincerest apologies.We hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alex MurrayOperations ManagerNovotel & Mercure Darwin Airport

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aman KaurAssistant Manager