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Reviews of Super 7 Inn Dallas Southwest

2 out of 5
Super 7 Inn Dallas Southwest
4220 Independence Drive, Dallas, TX

Reviews

4.0
Rating 10 - Excellent. 33 out of 333 reviews" "
Rating 8 - Good. 24 out of 333 reviews" "
Rating 6 - Okay. 43 out of 333 reviews" "
Rating 4 - Poor. 52 out of 333 reviews" "
Rating 2 - Terrible. 181 out of 333 reviews" "

4.2/10

Cleanliness

4.6/10

Staff & service

3.8/10

Amenities

3.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elsie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infested burn Ward
Headboard to bed standing in corner, bedspread full of Burn holes, infested with Roaches, toilet was dirty, I would have checked out but this was my lay over . Couldn’t call office phone didn’t work , Tv didn’t work. Due to my Disability I wasn’t able to walk to office to complain. My Daughter paid for this room Jasmine Sutton. My overall review of this room was awful.
Stayed 1 night in Feb 2022

2/10 Terrible

Anthony, Abilene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

2/10 Terrible

Priscilla

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2022

6/10 Okay

Tiffany

Stayed 1 night in Dec 2020
Response from Bob on 2021/5/17
Hello Tiffany, We are sorry you didn't have a great experience with us. We take your feedback seriously and no further action is required on your part. Take Care.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2021
Response from Bobby on 2021/3/29
Hi Amber, Thank You for your 10 STAR review. We appreciate it and hope to see you again. Take Care.

4/10 Poor

Verified traveler

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was the only place to stay the night in. Left after an hour or so and slept in the truck in a safer place up north.
Stayed 1 night in Mar 2021
Response from Jones on 2021/3/23
Hi Guest, Thnak You for your feedback. Take Care

6/10 Okay

Herman

Disliked: Cleanliness
Nasty
It was a little scary but Im not sure I would want to stay their again
Stayed 1 night in Mar 2021
Response from Bill on 2021/3/23
Hello Herman, Thank You for your feedback. Take Care of yourself.

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2021
Response from Bob on 2021/3/26
Hello Guest, Thank You for your feedback. We appreciate your stay and apologize for any inconvenience caused. Take Care.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go Somewhere else
After a long argument with the man at the office about giving us our room (we prepaid) he kept claiming it was not paid, even after I showed him the confirmation number, come to find out he had written it down wrong. Anyways after we finally got our room there was no tv no pillows stains all over the carpet. No hot water. Just horrible
Stayed 1 night in Mar 2021
Response from Jones on 2021/3/15
Hello Guest, We are sorry you did not have a great experience. We are reviewing with staff and management what happened and no further action is required on your part. Take Care.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty itchy bed sheets door no locks sticky funky too many people hanging around in parklot need to stop everyone who stay there to much crime and hookers kids running around in un safe conditions
Stayed 1 night in Mar 2021
Response from La Darius on 2021/3/15
Hello Guest, We are sorry you did not have a great experience. We are reviewing with staff and management what happened and no further action is required on your part. Take Care.

2/10 Terrible

Jeremi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Dan on 2021/3/10
Hi Jeremi, We are sorry you feel that way. We hope to see you again to get that fixed and make you happy. Thanks

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very bad at this hotel. Electricity went off and water for 2 1/2 days. Manager said he would give me 2 days free because of that. But he lied and did not. I was there 8 days and he did not change linens one time. And they ran out of bathroom tissue. Never stay at this place no matter what
Stayed 8 nights in Feb 2021

2/10 Terrible

Kelley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Tiffany

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Miguel on 2021/3/9
Hi, We are sorry you feel that way. We hope to see you again to get that fixed and make you happy. Thanks

6/10 Okay

Cameron

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owners should be put out of business
Stayed 2 nights in Jan 2021
Response from Jones on 2021/1/27
Hi Cameron, Thank You for your feedback. If there was anything we could have done better, please do let us know. Thank You.

10/10 Excellent

Kashun

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021
Response from Jones on 2021/2/8
Hello Kashun, Thank You for your feedback. We appreciate your stay and we hope to host you again soon. Take Care.

10/10 Excellent

Courtney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Jones on 2021/1/20
Hello Courtney, Thank You for your 10 STAR feedback. We loved hosting you and we hope to see you again. Take Care.

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay... I enjoyed myself...........
Stayed 2 nights in Dec 2020
Response from Bill on 2021/1/7
Hello Guest, Thank You for your 5 STAR review. We appreciate your feedback and thank you for your stay. Take Care

8/10 Good

Chester Jr, Lancaster Texas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Rooms don't come with remote control for the tv. Night manager is very rude as well. Other then that, had a decent stay.
Stayed 3 nights in Dec 2020
Response from Jones on 2021/1/6
Hello Chester, Thank You for your feedback. We apologize for your experience We are reviewing with staff what happened and no further action is required on your part. Take Care and we hope to see you again.

6/10 Okay

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Bill on 2021/1/1
Hello Kim, We apologize you didn't have a great experience with us. We appreciate your feedback and if there is anything we could have done better, please do let us know. Thanks

2/10 Terrible

Torryon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Juanita on 2020/12/31
Hello Torryon, Thank You for your feedback. We apologize we didn't exceed your expectations. If there was anything we could have done better, please do let us know. Take Care and happy holidays.

2/10 Terrible

Niesha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Willis on 2020/12/28
Hello Niesha, Thank You for your review. We apologize that we did not exceed your expectations. We are reviewing with staff and management what happened and rest assured, no further action is needed on your part. Take Care.

2/10 Terrible

LaTessa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drug infested trashy
Trashy hotels dirty drug infested
Stayed 2 nights in Dec 2020
Response from Jones on 2020/12/24
Hi LaTessa, Thank You for your feedback. We appreciate your stay as well as your input. We apologize that you didn't have a great experience with us. We are reviewing with staff what happened and no further action is required on your part. Take Care.

2/10 Terrible

Aubrey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drug dealers and hookers everywhere on the property looking like they own the place is the first thing I saw
Stayed 1 night in Dec 2020
Response from Bill on 2020/12/21
Hello Aubrey, We are sorry you didn't have a great experience with us. We appreciate your feedback and no further action is required on your part. Take Care.

6/10 Okay

Chester Jr, Lancaster, Texas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No remote for tv. Was supposed to have king size bed but was given a queen.
Stayed 5 nights in Dec 2020
Response from Bill on 2020/12/17
Hello Chester, Thank You for your review. We are sorry you did not have the best experience with us. We are reviewing with staff what happened and no further action is required on your part. Take Care and happy holidays.

6/10 Okay

Dechanna

Definitely last option
The room smell horrible brought our own candles and carpet freshener 😩They switched our room it got roaches so we got another room it’s decent ‼️
Stayed 3 nights in Dec 2020
Response from Jon on 2020/12/15
Hello Dechanna, Thank You for your feedback and we apologize for your not so happy experience. We are reviewing with staff what happened and no further action is required on your part. Take Care.

2/10 Terrible

MA, Lancaster

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Stayed 4 nights in Dec 2020
Response from Paul on 2020/12/14
Hello MA, We apologize for your inconvenience. We are reviewing with staff what happened and no further action is needed on your part. Take Care.

2/10 Terrible

Corey

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever.
Roach infested in one of my rooms, the other room had hair all in the bed, no remotes for the TV’s, and also no bible.
Stayed 1 night in Dec 2020
Response from Bill on 2020/12/12
Hi Corey, We apologize for your experience. We are reviewing with staff and management what happened and rest assured no further action is needed on your part.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Bill on 2020/12/7
Alicia, Thank You for your feedback. We appreciate your stay as well. Take Care.

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
My stay
My hotel had leftover trash from a previous occupant, and a dirty shower. It was overall an ok stay but I was very dissatisfied.
Stayed 2 nights in Nov 2020
Response from Bob on 2020/12/2
Hello Guest, Thank You for your feedback as well as staying with us.We are glad that you did and we hope to see you again. Take Care.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Jones on 2020/11/23
Hi Patrick, Thank You for your review. We appreciate your feedback as well as you staying with us. Take Care.

6/10 Okay

Mia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Jill on 2020/11/19
Hello Mia, Thank You for your feedback as well as staying with us. If there was anything we could have done better, please do let us know.

6/10 Okay

Tomorrow

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2020
Response from Bill on 2020/11/17
Hi Tomorrow, Thanks for your feedback as well as your stay. If there was anything we could have done better, please do let us know. Thanks.

6/10 Okay

Oscar

Business traveler
Liked: Staff & service
Disliked: Room comfort
Stayed 4 nights in Nov 2020
Response from Juan on 2020/11/17
Hi Oscar, Thanks for your feedback as well as your stay. If there was anything we could have done better, please do let us know. Thanks.

2/10 Terrible

Cortessa

Stayed 6 nights in Oct 2020
Response from Perez on 2020/11/20
Dear Cortessa, Thank You for your feedback. We apologize for not exceeding your expectation. If there is anything we could have done better, please do let us know. Thank You

10/10 Excellent

Quintin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Ramirez on 2020/11/10
Hi Quintin, Thanks for your review. We hope to see you again. Take Care.

2/10 Terrible

Salah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place.
Just terrible. I wonder how they call that place a hotel.
Stayed 4 nights in Oct 2020
Response from Bob on 2020/11/10
Hi Salah, Thank you for your feedback. We apoloigze for your experience. We hope to see you again. Thank You.

2/10 Terrible

charlotte d

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Juan on 2020/11/10
Hi Charlotte, Thank you for your feedback. We apologize for your experience. We hope to see you again. Thank You.

6/10 Okay

Mathew

Stayed 1 night in Oct 2020
Response from Lauren on 2020/11/10
Hi Mathew, Thank you for your feedback. We apologize for your experience. We hope to see you again. Thank You.

2/10 Terrible

Demarious

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Marie on 2020/11/10
Hi Demarious, Thank you for your feedback. We apologize for your experience. We hope to see you again. Thank You.

8/10 Good

Quintin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Jones on 2020/11/10
Hi Quintin, Thank you for your feedback. We apologize for your experience. We hope to see you again. Thank You.

10/10 Excellent

Denice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Bill on 2020/11/10
Hi Denice, Thank you for your feedback. We are glad you enjoyed staying with us. We hope to see you again.

2/10 Terrible

Anetria

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No security
No mask on your the man face my life is not to be played with
Stayed 1 night in Oct 2020
Response from Paul on 2020/11/10
Hi Anetria, Thank you for your feedback. We apologize for your experience. We hope to see you again. Thank You.

6/10 Okay

Anetria

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I was very pleased to see he wore a mask but I'm not pleased with my room.it was not clean and there was no towels in the room again or no trash can once again and I don't like to put my life in and Jeopardy bye goingback and forth to the office just to use a microwave when it's specifically displays one on the advertising app I'm having a hard time trying to comprehend how I'm not getting the full things of these rooms but I'm paying the full price and I shouldn't have to bring this to his attention he's a manager he should know what his tenants need what his customers need in their room as far as for his trash can towels as far as soap etc and i should not having to interact with other people that don't want to comply with the rules around here that like to hang outside not wearing their face masks supposed to be a race because I have to keep going to the office just use the microwave which is something I'm not going to do because if you look on the display of the app they're displaying a microwave enough said.
Stayed 1 night in Sep 2020
Response from Dave on 2020/11/10
Hi Anetria, Thank you for your feedback. We apologize for your experience. We hope to see you again. Thank You.

6/10 Okay

Anetria

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Bob on 2020/11/10
Hi Anetria, Thank you for your feedback. We apologize for your experience. We hope to see you again. Thank You.

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020
Response from Jon on 2020/11/10
Hi Larry, Thank you for your feedback. We apologize for your experience. We hope to see you again. Thank You.

2/10 Terrible

Martie

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020

6/10 Okay

Jesus

Traveled with family
Stayed 1 night in Sep 2020

2/10 Terrible

latonia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020