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Reviews of Scottish Inns Desoto, TX

3 out of 5
Scottish Inns Desoto, TX
1135 N I 35 E, DeSoto, TX

Reviews

6.2
Rating 10 - Excellent. 25 out of 148 reviews" "
Rating 8 - Good. 38 out of 148 reviews" "
Rating 6 - Okay. 31 out of 148 reviews" "
Rating 4 - Poor. 28 out of 148 reviews" "
Rating 2 - Terrible. 26 out of 148 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Oct 2020

6/10 Okay

Sakeenah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2020
Response from Ben on 2020/8/17
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. If you would have provided some details to your stay we would have been better equipped to assess the problems you stated.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Jul 2020
Response from Ben on 2020/8/3
Thank you for taking the time to provide us with a review of your recent experience at our property. We definitely strive to make sure everyone has a memorable and exceptional experience so your feedback is much appreciated!

10/10 Excellent

Lindseay, Shreveport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good the room the area parking lot
Stayed 2 nights in Jul 2020
Response from Ben on 2020/7/13
Thank you for taking the time to provide us with a review of your recent experience at our property! We definitely strive to make sure everyone has a memorable and exceptional experience so your feedback is much appreciated!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Ben on 2020/7/13
Thank you for taking the time to provide us with a review of your recent experience at our property! We definitely strive to make sure everyone has a memorable and exceptional experience so your feedback is much appreciated!

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
the location and price the property was well kept and quite
Stayed 1 night in May 2020
Response from Ben on 2020/6/24
Thank you for taking the time to provide us with a review of your recent experience at our property! We definitely strive to make sure everyone has a memorable and exceptional experience so your feedback is much appreciated!

4/10 Poor

Ashlee

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2020
Response from Ben on 2020/6/1
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. If you would have provided some details to your stay we would have been better equipped to assess the problems you stated.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean & appeared newly remodeled - floors & paint - and had a pleasant floral aroma, and wonderful wall art! The bed was comfy, with lots of pillows, and the love seat was very soft to sit on. The room had a great heat/air unit that worked great & was quiet. It also had a refrigerator, a built-in tissue holder; a coffee maker with a coffee pod, creamer, sweetener options & a stir stick; soaps & hair products, and towels. The only things lacking in the room were: 1) the two light bulbs for one lamp in the room (the one right inside the door), but there were several other lighting options, just not that one). I only mention this because of the electric safety risk & lack of immediate lighting for entry. 2) There was no plug for the bathtub - I LOVE tubs! (I don't have one at home)... Also, the breakfast offered was minimal, as in: The waffle batter was all gone. Also, the choices of 2 great cereals was there, but no milk - so I ate it dry with my coffee - thank you for the coffee tho!! Also, there was evidence of previous muffins or something similar - I guess I was just too late; and no fresh fruit or juice. Granted, I got there at 9 AM, while the breakfast was to end at 9:30 (and started at 6:30 AM. Generally, it was a sufficiently pleasant stay, though. It sure saved me from driving for hours out of Dallas to get home in the middle of the night!!
Stayed 1 night in Mar 2020

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE, HORRIBLE the room floor hadn't been cleaned in months. There was dead bugs in ever corner and the floor was so sticky your shoes stuck to it. Also, the shower head was broke and beds felt like cement blocks. Notified clerk on duty and nothing was done. Told the lady in the morning at desk about our issues and got no where.
Stayed 1 night in Dec 2019
Response from Ben on 2020/1/7
Thank you for taking the time to write your review. We're disappointed to learn your experience did not meet your expectations. Your feedback will allow us to continue to work and improve our services.We'll be sharing your feedback with our housekeeping staff and front Desk staff as we continue to improve our services.

4/10 Poor

Christopher

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Melissa on 2019/11/9
Thank you for taking the time to provide us with a review of your recent experience at our property! We definitely strive to make sure everyone has a memorable and exceptional experience so your feedback is much appreciated!

8/10 Good

Lowell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Ben on 2019/10/24
Thank you for taking the time to provide us with a review of your recent experience at our property! We definitely strive to make sure everyone has a memorable and exceptional experience so your feedback is much appreciated!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That hotel is a dump. I do not recommend this hotel to anyone.
Stayed 1 night in Sep 2019
Response from Ben on 2019/10/16
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. If you would have provided some details to your stay we would have been better equipped to assess the problems you stated.

6/10 Okay

D-hoss

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Sofa in room was absolutely disgusting and stained. Difficult to get in and out of room due to the door handle and door sticking to door jam.
Stayed 1 night in Oct 2019
Response from Ben on 2019/10/16
Thank you for taking the time to write your review. We're disappointed to learn your experience did not meet your expectations. Your feedback will allow us to continue to work and improve our services.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
2 issues
Bed was the best part. The couch looked like they got it out of a garage sale. We had to request a bed sheet to cover it just to sit on it. Also, the sink and tub would drain very slowly. We requested a maintenance visit, but it seems they don't have it. They said they would use Drano, but that didn't work.
Stayed 2 nights in Oct 2019
Response from Ben on 2019/10/16
Hello, Thank you for taking a moment to share your review. We're disappointed to learn your experience did not fully meet your expectations. We'll be sharing your feedback with our housekeeping staff as we continue to improve our services.

4/10 Poor

Brittany

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced
Not very clean... way overpriced
Stayed 1 night in Oct 2019
Response from Ben on 2019/10/8
Hello, Thank you for taking a moment to share your review. We're disappointed to learn your experience did not fully meet your expectations. We'll be sharing your feedback with our housekeeping staff as we continue to improve our services.

10/10 Excellent

Jayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Ben on 2019/10/7
Thank you for taking the time to provide us with a review of your recent experience at our property! We definitely strive to make sure everyone has a memorable and exceptional experience so your feedback is much appreciated!

8/10 Good

Darrell Phillips

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Fiiled
Stay was worthwhile.
Stayed 2 nights in Sep 2019
Response from Ben on 2019/10/7
Thank you for taking the time to provide us with a review of your recent experience at our property! We definitely strive to make sure everyone has a memorable and exceptional experience so your feedback is much appreciated!

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from Ben on 2019/9/13
Thank you for sharing some feedback regarding a recent stay. We are terribly sorry to see you did not have a great overall stay and we would love an opportunity to hear more about it.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The rooms were ok smelled like moth balls and cigarettes. Also there were roaches.
Stayed 1 night in Sep 2019
Response from Ben on 2019/9/4
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. If you would have provided some details to your stay we would have been better equipped to assess the problems you stated.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ben on 2019/8/12
We're sorry to see that you did not enjoy your stay with us. Our goal is to make sure each and every one of our guests have a spectacular stay and will work diligently to do so. We hope that you will give us another opportunity to serve you.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
There was no stopper in my tub, asked the lady at the counter for one she said that she would get me one. We were ther for four days and 3 nights never got it.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great clean room. Quite and suited for my needs perfectly.
Stayed 1 night in Jul 2019
Response from Kelli on 2019/8/12
Thank you for taking the time to review our hotel. We appreciate your feedback.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s convenient location was good. I didn’t like that there was not a sofa sleeper and that their website says “breakfast” yet all their was was honeybuns and instant oatmeal. Not much of a breakfast to me.
Stayed 2 nights in Jul 2019
Response from Kelli on 2019/8/12
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. We went through some renovation and our breakfast was limited, we are truly sorry that we were not able to extend our normal breakfast selections at the time of your stay. We hope you will give us another chance and stay with us again.

4/10 Poor

Lisa

Disliked: Cleanliness, room comfort
Not great.
The room did not match the description on Hotels.com. The bathroom and towels were not the cleanest. Found a few bugs, but part of that is just being in the Dallas area. Beds were not very comfortable. Not really worth the cost, could have stayed down the road cheaper. Service was ok.
Stayed 2 nights in Jul 2019
Response from Ben P on 2019/7/22
Thanks you for taking the time to leave us a review. We are sorry to hear we did not meet your needs and hope to get a chance to better serve you in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
We rented it for the price but sometimes you don’t get what you pay for.
Stayed 2 nights in Jul 2019
Response from Ben P. on 2019/7/12
Thank you for taking the time to provide us with a review regarding your stay. We wish that you would've left some comments regarding your experience so we could utilize for improvements.

2/10 Terrible

leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was bug infested talk to the manager about it they would not compromise the price of the room because Was not booked with them.
Stayed 2 nights in Jun 2019
Response from Ben on 2019/7/4
Thank you for taking the time to provide us with a review regarding your stay and I do apologize for any inconveniences during your stay. The hotel staff was notified about the bug issue at time of check out, I wished you would have notified us right away so we could have resolved the issue or move you to another room. I have notified Terminex to retreat the room again. I apologize for the inconvenience this may have caused you. Thank You, Ben P.

4/10 Poor

Verified traveler

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Long check-in time. Torn sheets. Toilet seat anchors broken: "We'll take care of that for next time. Thanks."
Stayed 1 night in May 2019
Response from Ben on 2019/6/6
"We appreciate you giving us feedback. We are sorry about the check-in, but we thank you for being patient with our staff. Moving forward, our team will note your concerns and we hope you give us another chance to impress you the next time you are in town."

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
NEVER NEVER EVER AGAIN!!
The room smelled like URINE as soon as you open the door. The bathtub and bed had HAIR in and on them. Around the tub they had MOLD and the front desk clerk was VERY RUDE.
Stayed 1 night in Oct 2018

10/10 Excellent

wayne, eldorado ar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
, locationand price equal to others. will stay here sgain
Stayed 1 night in Oct 2018

6/10 Okay

kelly

Liked: Staff & service
Disliked: Cleanliness
Just okay for me.
I was only there for a few hours due to getting there late. Everything was okay except for all of the hair I found in the bed. It was on the pillows, the mattress, the covers. Yuck! The lady who checked me in was cool but I just need them to do better in checking those sheets.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Average
The room was pretty clean. We had to ask for towels. One light didn’t work but the bulb was replaced quickly. The bed was comfortable.
Stayed 1 night in Sep 2018

8/10 Good

Frank

Clean rooms, quiet night, very comfortable bed! Will be back!
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Horrible
Boogers left on the walls no towels in beds uncomfortable
Stayed 3 nights in Aug 2018

4/10 Poor

Anthony

Disliked: Staff & service
Not comparable to there hotels at the same price.
Ac wasn't the best, breakfast was far from basic hotel breakfast, I suggest going to cracker barrel or waffle House for breakfast. Front desk employee was mildly pleasant.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it. Good value for your money.
Clean room. Great air conditioning. Very comfortable beds. Nice, accommodating staff. Well worth the money.
Stayed 1 night in Jun 2018

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent 4 nights. Worked all day, came back to a nice clean room every night. Located with plenty of choices to eat and shop, also easy access to the Hwy. I will be staying here again. Highly recommend!!
Stayed 4 nights in Jun 2018

8/10 Good

mrsd, Leesburg, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful, and the staff friendly. We had problems with the bathroom, but they fixed the problems quickly. We kept getting bugs in the bathroom and near the entrance door, but there is nothing that can be done about that. It was Texas. We had a handicapped room. The only thing we wish was that there was a chair for him to sit on in the tub.
Stayed 6 nights in May 2018

4/10 Poor

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
I would not recommend this hotel. The price should have been lower for the quality of the accommodations.
Stayed 6 nights in May 2018

10/10 Excellent

HAROLD L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

B, Justin, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Stay Ever
Floor was unlevel and we were on the second floor. The staff was rude and would even look up to answer a question. The AC went out one day and had to be reset by the office with a switch they control. Lastly, you know it’s bad when a 8 year old says that his back hurts because the bed so bad.
Stayed 3 nights in Apr 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Toilet but good room.
All in all it was a very good hotel,I had 1 thing I didn't like,the toilet was to short for a person with a hip replacement to bend when sitting down. It's only 16 to 18 inches tall in rm 219

2/10 Terrible

Ms Dee, College Station, TX

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
creepy
No restroom in lobby, it’s for staff only. I was able to convince staff of my emergency. You have turn water to toilet on then off. No towels. The room had had a creepy door inside bath room. Cigarette burns on sheets. The beds feel like a brick slab. No guide on or for tv. Spent over 20 mins trying to find CNN. No luck. Oh! And they sell their hotel room lamps in the lobby, if you really just fall in love with the one in your room. You can purchase one for your home or office. Kmsl!
Stayed 2 nights in Mar 2018

6/10 Okay

Thana

Stayed 1 night in Mar 2018

6/10 Okay

Verified traveler

Room was in decent order
Room was decent. Clean enough. Is becoming dated but overall was in decent order.
Stayed 1 night in Mar 2018

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was skeptical but this little hotel is pretty good. Room was comfortable and clean. Housekeeping wasn't as friendly but the lady behind the counter was very polite. Affordable place, I liked it and I'll definitely come back.
Stayed 3 nights in Feb 2018

8/10 Good

leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk individual was courteous, polite and helpful. Room was clean and comfortable. All appliances were in working order. Thanks.
Stayed 5 nights in Feb 2018