Outdoor pool, sun loungers
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Reviews of Lorenzo Hotel Dallas, Tapestry Collection by Hilton

3.5 out of 5
Lorenzo Hotel Dallas, Tapestry Collection by Hilton
1011 S Akard St, Dallas, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1005 reviews" "
Rating 8 - Good. 151 out of 1005 reviews" "
Rating 6 - Okay. 78 out of 1005 reviews" "
Rating 4 - Poor. 28 out of 1005 reviews" "
Rating 2 - Terrible. 51 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alejadro

Liked: Cleanliness, property conditions & facilities
Everything it’s awesome
Stayed 2 nights in Mar 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the unique art pieces that filled the hotel! Would definitely stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing property, definitely staying there again
Stayed 1 night in Apr 2024

6/10 Okay

Kevin

Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Interesting decor (perfect for anyone into art), but clean and quiet.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled. Very clean. Restaurant was excellent. We ordered a burger w/salad—large, fresh—good value. Also ordered linguine which was delicious. Everyone was very nice from the staff at the desk to the waitress who found us a warm table and turned the heat up! We were attending events at the convention center and it was an easy walk.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an artist's ideal hotel! Love all the art scattered throughout the lobby, hallways, pool area, the rooms and even the outdoors! Such a unique hotel. We will definitely be staying here again!
Stayed 1 night in Apr 2024

2/10 Terrible

Tatyana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jyll

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. Our room was clean and well appointed. The location was very convenient to downtown with easy in and out. Staff was courteous and accommodating. Look forward to booking again.
Stayed 1 night in Apr 2024

8/10 Good

Meihong

Stayed 3 nights in Mar 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Madison

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful. There's art everywhere you look. The check-in staff were quick and courteous. Parking was easy to access, and simple to pay for. The rooms were clean. I would definitely stay here again, especially because it's so close to everything downtown.
Stayed 1 night in Mar 2024

10/10 Excellent

Niger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. G-man was a class act.
Stayed 2 nights in Mar 2024

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Stayed 3 nights in Mar 2024

6/10 Okay

Michelle, Livermore

Stayed 2 nights in Mar 2024

10/10 Excellent

Allan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed my stay here. Everything looked as the pictures made it out to look.

6/10 Okay

Courtney

Liked: Cleanliness, property conditions & facilities
Water was shooting out of bathroom faucet got me soaked twice. Really not as fun or interesting as the pics make it seem either. Have to pay for parking that’s connected and gated to property too!
Stayed 1 night in Mar 2024

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the art was a really nice touch
Stayed 4 nights in Feb 2024

10/10 Excellent

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always Love Staying At The Lorenzo
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay out, advising anybody to go here to where worth the money
Stayed 1 night in Feb 2024
Response from Lorenzo Hotel on 2024/3/4
Thank you for your review.

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lorenzo Hotel on 2024/3/4
Thank you for your review.

10/10 Excellent

Bradley

Stayed 2 nights in Feb 2024

8/10 Good

karla

Traveled with group
Liked: Cleanliness, amenities
We had to pay for parking.
Stayed 1 night in Feb 2024
Response from Lorenzo Hotel on 2024/3/4
Thank you for your review.

8/10 Good

Irma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can hear traffic and wind through windows. Need doors to cover up huge mirror facing bed. And are all the rooms look the same? But would stay again, on opposite side.
Stayed 1 night in Feb 2024

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff

10/10 Excellent

Brittney

Stayed 1 night in Feb 2024

8/10 Good

Jenny

Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Stayed 2 nights in Jan 2024

10/10 Excellent

Milana

Liked: Cleanliness, staff & service, property conditions & facilities
It was just super nice in general
Stayed 2 nights in Feb 2024

6/10 Okay

Bret

Business traveler
Liked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jan 2024

8/10 Good

Thierry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024

8/10 Good

Thierry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Micah

Stayed 3 nights in Jan 2024

2/10 Terrible

Johnny

Business traveler
Disliked: Staff & service
We booked online through Expedia, and when we went to check in, Michelle told us to wait 20 minutes because it wasn’t directly through them. We went to the side and waited. No one came back to check on us, so I went back to the counter. Berlin was working the counter then and checked us in without any issues. The whole process was just unusual, I don’t know who was timing what. I’m confident Michelle just needed time to finish her convo with a coworker before helping us. The room itself was decent, although the hot water didn’t work in the shower. Not sure if I would stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Stayed 1 night in Jan 2024

10/10 Excellent

desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

Jennifer

Traveled with group
Disliked: Staff & service
The property itself was really nice. I loved the modern artsy vibe. The real issue began on our first night. We had no hot water and our glasses in the room had lipstick on them. We spoke to the staff the following morning and let them know we didn’t have hot water the night prior and the following morning as well. We also informed them of the dirty glasses. We were assured they’d fix the hot water issue and provide clean glasses. We attempt to take a shower the following day and still no hot water and the same dirty glasses. We report the issue once again and were told they’d move us rooms once we got back from our excursion. We were told we had no hot water due to us being on the empty side of the hotel. We come back to the hotel a few hours and were told we have no other rooms available we were more then welcome to look for another hotel. We go to our room and talk about it and decided we had booked the hotel for the VIP party for NYE not to mention we spent over $200 a ticket for the even, we should stay. I call and ask for the manager and he tells me oh wait we had lots of cancellations we can move you. Brings us a cart to the room and just leaves the cart with 2 keys. No hey I’m sorry or anything. Then rolls his eyes. Really horrible customer service which sucks cus the hotel was cute. Will not be returning
Stayed 4 nights in Dec 2023

10/10 Excellent

Rosalinda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marlene, Secane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cute, quirky, modern. Mostly welcoming staff, though first impression was marred by valets who told our driver to move along despite the fact that he was just dropping us off and there were no other cars in sight.
Stayed 2 nights in Dec 2023
Response from Lulu on 2023/12/19
Thank you for choosing Lorenzo Hotel for your recent travels to Dallas. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Lulu on 2023/12/19
Thank you for choosing Lorenzo Hotel for your recent travels to Dallas. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.

10/10 Excellent

Denzel

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, room comfort
Always great
The Lorenzo is one ofy go-to hotels when I visit Dallas. Always clean, check-in easy and convenient to places I'm visiting. Will be back
Stayed 1 night in Oct 2023
Response from Lulu on 2023/12/19
Thank you for choosing Lorenzo Hotel for your recent travels to Dallas. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.

10/10 Excellent

Christopher, Waco

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lulu on 2023/12/19
Thank you for choosing Lorenzo Hotel for your recent travels to Dallas. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.

10/10 Excellent

Ursula

Traveled with group
Liked: Cleanliness, room comfort
Stay
Our stay was great. Close to out event. Easy check in and check out. Only complaint was our shower was not very good.
Stayed 2 nights in Dec 2023
Response from Lulu on 2023/12/11
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message with the management team.

10/10 Excellent

Ryan

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Lulu on 2023/12/11
Thank you for choosing Lorenzo Hotel for your recent travels to Dallas. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so friendly! Michelle was a great help and was sure to take great care of myself and wife. The room was so uniquely comfortable! We’ll definitely be back.
Stayed 1 night in Dec 2023
Response from Lulu on 2023/12/11
Thank you for choosing Lorenzo Hotel for your recent travels to Dallas. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay.

8/10 Good

Lacey

Liked: Cleanliness, room comfort
Couples get away
The hotel was nice and artsy. The room we stayed in was facing the highway and you could hear the traffic passing but the bed was comfy and we slept good. The description states that there are 3 bars onsite when in fact there was only one. The 2nd one is the pool bar and is only open during summer. Overall we enjoyed our stay and would stay again.
Stayed 1 night in Dec 2023
Response from Lulu on 2023/12/11
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message with the management team.