2/10 很糟糕
Sarah
親子旅遊
2025 年 8 月 18 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Horrible!! Do not stay here.
I have multiple issues with this property. The room was not what I thought it was going to be. It did not match the picture, and when I asked the front desk about it, they told me that was a different room and would cost me more money. I said that is not what it shows here, and they informed me that was Expeidia's fault and not theirs. Customer service was horrible from the start, the hotel room was so dirty that I had to wear shoes around just to keep my feet clean, and they were completely incompetent by not checking me out the next morning. They conitued to charge me for 3 more nights beacuse they said they could not check me out, it could only be done by Expedia (and they were no help either). I tried to contact them mutiple times to get refunded for the days I did not stay, but was hung up on and told that they were not able to give the ok for a refund. I had just as hard of a time with these issues through Expedia.
Sarah
於 2025 年 8 月住了 4 晚
