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"Although advertised with a pool, you could look at it, sit next to it, anything but... SWIM IN IT! The staff couldn't have cared less, and literally had a worker doing repairs to the pool we couldn't use, right in front of us, and gave us a ton of attitude when we asked if he could do it later. THAT'S a vacation? Also, the TV was non functioning. and the service was non existent unless you went to find an employee on your own. Just dreadful."

"Outdated policies, CERO interest in help their customers"

"EL GERENTE MAGNIFICO. EN EL DESAYUNO , EL SERVICIO ESTUVO REGULAR TARDADO Y NADA EFICIENTE EN EL SERVICIO YO CREO QUE EL MESERO DEBIA TENER UN CURSO SE EQUIVOCABA Y LOS PLATILLOS NO LOS TRAIA DE INMEDIATO Y NO LLEGABAN CALIENTES Y EL CAFE TIBIO EL HOTEL BONITO LOS CUARTOS BUENOS CON BATA BUENA SABANAS BUENA TELEVISION BUEN BAÑO Y BUEN JABON Y CREMA DE CUERPO"

"Great!"

"No what I expected"

"The breakfast was delicious, the location was perfect and walkable in Centro. Staff were friendly and helpful and the hotel itself is a beautiful traditional Cuernavaca home. I will absolutely be back!"

"Yes it was"

"Clean, excellent staff, great service "

"Beautiful grounds. Good gym."