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Reviews of Casa Mexicana Cozumel

3 out of 5
Casa Mexicana Cozumel
Ave Rafael E Melgar 457, Cozumel, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1011 reviews" "
Rating 8 - Good. 207 out of 1011 reviews" "
Rating 6 - Okay. 62 out of 1011 reviews" "
Rating 4 - Poor. 20 out of 1011 reviews" "
Rating 2 - Terrible. 8 out of 1011 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 3 nights in Mar 2024
Response from Guest Service on 2024/5/3
Hello Denia, thank you very much for taking the time to share your comments with us. We are glad that you enjoyed your stay. We hope to see you soon, thanks again!

10/10 Excellent

john Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. The staff were awesome. The hotel was very clean. My rooms were great. The entire staff was very friendly and helpful. The only thing that I did not like was from 0700-1100. The breakfast staff used stainless steel utensils. This area caused these steel utensils, especially the steel spatula used to make omelets echo throughout the area. I was woken up each morning by these loud banging sounds and I was on the 5th floor. I met 13 people on my dive excursions that stayed at your hotel in the past. They all really had great things to say. They also stated that they will not stay there again due to this noise. PLEASE consider changing your cooking utensils to Teflon utensils. This will make your hotel much quieter during breakfast.
Stayed 7 nights in Apr 2024

10/10 Excellent

Roberto, Cape Coral

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we loved about this property was how centralized it was to the things we like. We stayed 5 days. We were right across the water and with a balcony we had an awesome ocean view. Right below us was a 7-11 and a pharmacy. So we could get bottles of water or cheap food at any hour of the day. The pharmacy was great since I forgot my sleep medication. You don’t need a prescription and can get just about anything you can imagine. We went to a different coffee shop every day and a different restaurant every day. They had a small breakfast buffet in the hotel. It had a good selection of food and closed late. At 11 am. You can order eggs any style including omelets made by an employee. I highly recommend Denys restaurant, la chosa and la misión were also great. They were all within a few blocks of hotel. We tried others near by but they were not so good. My wife is Mexican so we knew what was great or just ok. The hotel staff was super friendly. The pool had a small bar so we could drink in the pool. The water was heated so it was very comfortable. You really don’t need a rental car unless you want to see the island and then I recommend a buggy. That’s what we did. They’re just cooler to ride in. You do need to know how to drive stick. I recommend a scooter more because parking was an issue. The 7-11 had an atm but it’s only in pesos. When we were there it was roughly $6 for every 100 Mexican pesos.
Stayed 4 nights in Apr 2024
Response from Guest Service on 2024/5/3
Thank you very much for your review Roberto! We are glad to know that your experience at Casa Mexicana was excellent. We hope to have the pleasure of serving you again in the future!

10/10 Excellent

JoDee A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place with a great view. Easy to get a taxi or walk where ever you wanted to.
Stayed 4 nights in Apr 2024
Response from Guest Service on 2024/5/3
Thanks for sharing your experience JoDee! We are very happy to know that you enjoyed your stay at Casa Mexicana. We can't wait to welcome you back!

10/10 Excellent

Jeffrey, Kansas City

Liked: Amenities
Nice
Stayed 7 nights in Jan 2024
Response from Guest Service on 2024/5/3
Thank you Jeffrey, for the incredible review! We are very happy to know that you enjoyed your stay at Casa Mexicana. We hope to see you again soon!

10/10 Excellent

Jeffrey A., Kansas City

Liked: Cleanliness
Nice
Stayed 7 nights in Apr 2024
Response from Guest Service on 2024/5/3
Thank you Jeffrey, for the incredible review! We are very happy to know that you enjoyed your stay at Casa Mexicana. We hope to see you again soon!

10/10 Excellent

Bryan, Danville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, the breakfast each day was amazing. The coffee is just “okay” but can’t complain too much. The room was very clean, the hotel is an ideal location near downtown, I had a very pleasant stay.
Stayed 7 nights in Apr 2024
Response from Guest Service on 2024/5/3
Thanks for sharing your experience Bryan! We are very happy to know that you enjoyed your stay at Casa Mexicana. We can't wait to welcome you back!

8/10 Good

Chaz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to downtown, ferry terminal, and all other amenities
Stayed 7 nights in Apr 2024
Response from Guest Service on 2024/5/3
Hello Chaz, thank you very much for taking the time to share your comments with us. We are glad that you enjoyed your stay. We hope to see you soon, thanks again!

10/10 Excellent

Kirk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay at Casa Mexicana.
Stayed 7 nights in Apr 2024
Response from Guest Service on 2024/5/3
Hello Kirk, thank you very much for taking the time to share your comments with us. We are glad that you enjoyed your stay. We hope to see you soon, thanks again!

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, reasonably priced, friendly hotel in the heart of Cozumel.The rooms were comfortable, (we had an ocean-front/view room) and the housecleaning and front desk staff were wonderful.The team that worked together to provide the buffet breakfast each morning were simply amazing!
Stayed 7 nights in Apr 2024
Response from Guest Service on 2024/5/3
What a wonderful review Teresa! We appreciate your kind words and we are happy to know that you enjoyed your stay at Casa Mexicana. Thank you for choosing us, we hope to see you soon!

4/10 Poor

Billi Jo

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed from Thursday to Sunday - in town with my partner and my daughter (she had her own room)) for a Quinceanera. Pros: The A/C worked. The location was great - was able to walk to most places I wanted to go and it was nice having the 7/11 steps away. I en Jo yes the view from my patio. Cons: The room was small. The bathroom was small. The water pressure was practically non-existent. The noise from breakfast in the morning was loud and prevented us from sleeping past like 7. The pool is tiny. To get a towel for the pool, you have to give your ID to the front desk and in order to get it back you have to return your towel to the front desk. There are only two towels provided in the room. No to-go cups for water or coffee. Never had breakfast there, so can’t speak to that other than the noise. Don’t find the staff to be overly helpful or accommodating. Overall, I won’t stay here again. I would prefer a condo or air BnB if I am going to stay in town.
Stayed 3 nights in Apr 2024

4/10 Poor

Troy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud early in the morning from the breakfast buffet. Water dripping from the ceiling from the AC that could not keep up. Horrible water pressure in the shower.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kim, Hannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is central and super clean ! The staff is excellent and the breakfast is wonderful . Great value !
Stayed 9 nights in Apr 2024
Response from Guest Service on 2024/5/3
Dear Kim, thank you so much for taking the time to share your comments with us. We are glad that you enjoyed the service our Breakfast. We hope to see you soon, thanks again!

8/10 Good

Richard Levi Schobinger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and AC was cold. 👍👍👍👍
Stayed 4 nights in Apr 2024

10/10 Excellent

Edward Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff, friendly atmosphere. only place i would want to stay on the island
Stayed 4 nights in Apr 2024
Response from Guest Service on 2024/5/3
Hi dear Edward,Thank you for taking the time to rate us with 5 stars. We hope to see you very soon. Thanks again!

8/10 Good

Ivan, Surrey

Traveled with partner
Liked: Cleanliness, staff & service
We loved the breakfast, we hated the dirty patio floor, chairs and table!
Stayed 2 nights in Apr 2024
Response from Guest Service on 2024/5/3
Dear Ivan, thank you so much for taking the time to share your comments with us. We are glad that you enjoyed the service our Breakfast. We hope to see you soon, thanks again!

4/10 Poor

Monte

Stayed 1 night in Apr 2024

10/10 Excellent

kris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property had great access to cruise pier. Access to airport was easy.
Stayed 1 night in Apr 2024
Response from Guest Service on 2024/5/3
Thank you for taking the time to rate us with 5 stars. We hope to see you very soon. Thanks again!

8/10 Good

Rob

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location. An easy walk to almost everything. Large modern rooms with a great view Oceanside, worth the extra cost. Great breakfast buffet with eggs any way you want it and fresh fruit. Only negative was very poor wifi in the rooms and on the balcony. Extremely frustrating, otherwise a great place.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bryn

Traveled with family
There was construction in front of the hotel which made things difficult but overall we really liked it and would definitely go back.
Stayed 4 nights in Mar 2024
Response from Guest Service on 2024/5/3
Hello Bryn, thank you very much for taking the time to share your comments with us. We are glad that you enjoyed your stay. We hope to see you soon, thanks again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Good breakfast. Clean room. Nice view from deck and pool area.
Stayed 5 nights in Mar 2024
Response from Guest Service on 2024/5/3
How nice of you to leave us such a positive review! We strive to provide memorable experiences and we are happy to know that we achieved it with you. Thank you!

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff and property was good
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, location and value
Stayed 9 nights in Mar 2024

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

MARISOL

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes walk to the hotel and absolutely Love it. Clean, customer service was great, bar was nice lady in the morning makes best margaritas and mojitos. Room was comfortable, clean and pretty. Pool was also nice and nice view. Free breakfast also has a variety and good food. We definitely recommended.

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel with very nice room. I had an ocean view on the 5th floor. Breakfasts were great and the staff was super helpful. Absolutely recommend.
Stayed 7 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful.

10/10 Excellent

Joell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the atmosphere and the breakfast was very good. Would totally stay here again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Coming from El Cozumeleno, this small hotel surpasses the nasty Cozumeleno. Casa Mexicana is extremely clean, with beautiful and immaculate modern rooms with pretty furniture and comfortable beds. The breakfast was outstanding and the service espectacular. Front desk personal very professional and friendly. The price is very good. I will stay here again and would be glad to recommend to friends and family.
Stayed 1 night in Mar 2024

4/10 Poor

Kim, Redford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not seem to care about the VIP service i was suppose to receive due to booking through EXPEDIA
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph, Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. You will not be disappointed with this Hotel. We will be back.
Stayed 2 nights in Mar 2024

2/10 Terrible

Julia

Traveled with family
Disliked: Staff & service
WARNING The cleaning staff are very dishonest and will steal whatever they can! We had asked for a late checkout and had a Do Not Disturb sign on our door as we decided to take part of our luggage to our next hotel!! When we returned back to the room the cleaning staff went through bags that we had left, and helped themselves!! When we returned we confronted the staff and found our property on the cleaning cart!! Management was unhelpful, and offered zero help!!! Warning do not stay at this hotel!!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Fernando, houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the property is older but it’s very clean and staff is great.
Stayed 6 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and inviting, staff were wonderful. It was really convenient to the downtown/ocean
Stayed 5 nights in Mar 2024

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Mar 2024

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location for walking & how clean the hotel is. Rooms are adequately appointed, breakfast is good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jean Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again Casa Mexicana delivered great service,and a great room, in the heart of San Miguel. Will be back
Stayed 15 nights in Mar 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Very comfortable beds.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim, Redford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 2 nights in Mar 2024

10/10 Excellent

James Scott

Stayed 5 nights in Mar 2024

6/10 Okay

Werner

Traveled with partner
Liked: Cleanliness, staff & service
The included breakfast was amazing, fresh fruit, omelettes, pancakes, smoothies, chilaquiles etc. The room was decent, bed very comfortable. Wifi was very poor, some evenings we couldn’t connect at all or it was so slow that it was unusable. Despite there being a parking lot for Casa Mexicana we were told that we could not park our scooter there!! Maybe because we didn't rent it through them. Right at the front door there is major construction going on right now and likely for a while, since apparently the whole road is being rebuilt.
Stayed 5 nights in Mar 2024

10/10 Excellent

Rodney, Dartmouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed 2 nights. We were greeted by a very genuine staff member with a drink and that hospitality continued for the entire stay. The management has done an excellent job of hiring friendly outgoing people which makes your stay so much more enjoyable. The breakfast was very good and available right up to 1130 should you be a late riser. I spoke with a few other guest who have stayed at Casa many times as they were divers and it’s perfect for that clientele. We enjoyed the pool area and watched the sun come up in a quiet environment. There is large construction in front of the hotel but it didn’t affect our enjoyment of Casa Mexicana. We come to Cozumel often for diving and would not hesitate booking here again!
Stayed 2 nights in Mar 2024

8/10 Good

Brandi, Gonzales

Stayed 4 nights in Mar 2024

8/10 Good

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. We'll be returning.
Stayed 4 nights in Mar 2024

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful day as usual, Casa Mexicana. ISAAC, Expedia I guess you could VIP treatment and upgrade one available to Ocean view which is stunning.
Stayed 1 night in Mar 2024

10/10 Excellent

Family

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable. The free bikes we nice to get to dinner and to snorkeling. The beds were comfortable as well.
Stayed 3 nights in Mar 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding!!! Location was perfect! Shout out to Cynthia(breakfast), Monica(bartender), Beja(house cleaning)!!!
Stayed 7 nights in Feb 2024

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a fabulous location to explore downtown. Clean facilities with great breakfast and a fun staff. We will definitely stay here again!
Stayed 7 nights in Feb 2024

10/10 Excellent

Steve Ruxton

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location! The staff was unbelievably friendly!
Stayed 5 nights in Feb 2024