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"Staff was so kind and professional "

"Treated like a VIP"

"From the moment I arrived I was treated so well. I was escorted to my room. Offered dim sum service for the first night complimentary, then the second night there were cold grapes on the table when I got back for the night. The fridge was also stocked with drinks also complimentary. The staff was readily available over text. Breakfast was amazing, I ordered room service several times throughout my stay and the bathtub was amazing and well kept. I also got a massage and used the spa. Overall a great stay one of the best hotels I’ve stayed at by far. Only regret I wanted to have dinner at the tower but I didn’t make my reservation in time. "

"Everything is perfect. Highly recommended. From reception, room, amenities."

"I received a big room upgrade for free. It was out of this world. The location is excellent, the staff were excellent and the property has been maintained to a high standard. I highly recommend this hotel, it is world class and amazing value for money."

"I had a wonderful experience during my stay at Grand Hyatt Macau. The hotel is beautiful, clean, and very comfortable, with great facilities and a welcoming atmosphere especially on the decorating of my anniversaries. A special shout-out to Katrina, who provided exceptional service throughout my stay. She was warm, attentive, and very professional. Her friendly attitude and willingness to help truly made my experience memorable. Staff like Katrina are the reason I will definitely return and recommend Grand Hyatt Macau to others. Thank you, Grand Hyatt Macau, and especially Katrina, for the great hospitality"

"Excellent service and luxury hotel decor and great facilities"

"Clean and spacious room. Lots of shuttle options to surrounding places."

"Very friendly staff. Clean hotel "