"We stayed a week as a group of 20+, across a bungalow, penthouse, and 3-bed property — a good cross-section of the resort.
The Bungalow was exceptional. Service here stood out, and if budget allows, the roughly £700 premium is worth it. Note it requires a €740 refundable deposit, not mentioned at booking.
Amenities were great for self-catering, and pre-stay booking communication was smooth and professional.
Unfortunately, housekeeping for the penthouse (3 days/week) let the stay down. Cleaning staff were rude and made no accommodation for our 10-week-old baby — a request to adjust timing was dismissed as she "had to eat lunch," with no alternative offered. To their credit, reception was sympathetic once raised, and the manager agreed to a full day's refund plus a courtesy late checkout, which we appreciated.
Smaller points: pool towels need a €10 deposit, and swapping for a clean one costs €1 (except in the bungalow). During our stay (Sept 2026), the penthouse aircon was inconsistent, and the bungalow's private pool was unheated with non-working jets.
Overall: real strengths, especially the bungalow and amenities, let down by inconsistent housekeeping elsewhere. Management's response was fair and reassuring."
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