Rooftop terrace

Reviews of AC Hotel by Marriott Columbus Downtown

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 151 out of 216 reviews" "
Rating 8 - Good. 41 out of 216 reviews" "
Rating 6 - Okay. 8 out of 216 reviews" "
Rating 4 - Poor. 8 out of 216 reviews" "
Rating 2 - Terrible. 8 out of 216 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2024

10/10 Excellent

Paula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Its in walking distcance to rest. also like a 10 min drive t the casino and airport. Hands down the best shower I have had in a hotel.
Stayed 1 night in May 2024
Response from GM on 2024/5/8
Dear Paula, Thank you for your kind comments. I am thrilled that you liked our accommodations and convenient location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Robert Ogles, GM

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Nationwide arena.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/25
Dear Adam, We love five-star reviews because they mean that your stay was tremendous. Thank you for choosing the AC Hotel and complimenting our excellent location in downtown Columbus. We hope to welcome you back soon! Best, Robert Ogles, GM

4/10 Poor

Jeff

Stayed 1 night in Feb 2024
Response from GM on 2024/5/12
Dear Jeff, I appreciate your business and the fact you took the time to provide a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your review will be shared with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Robert Ogles, GM

10/10 Excellent

Tricia, Independence

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and front desk staff very attentive and helpful
Stayed 2 nights in Apr 2024
Response from Jessica on 2024/4/22
Tricia, thank you for your review. I am pleased the hotel staff delivered excellent service!

10/10 Excellent

Leonard

Traveled with family
Liked: Amenities, property conditions & facilities
Responsive and proactive staff
Stayed 3 nights in Apr 2024
Response from Jessica on 2024/4/15
Leonard, thank you for your review! We love to know our staff took excellent care of you during your stay. We hope you return when you come back to Columbus.

10/10 Excellent

Airrell, Mason

Stayed 2 nights in Feb 2024
Response from Jessica on 2024/4/22
Airrell, thank you for taking the time to leave your review. I am glad everything was perfect with your stay!

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jessica on 2024/4/15
Cherie, thank you for taking the time to leave a review. We love that you loved your stay!

8/10 Good

Curtis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean. Great rooftop restaurant. close to dining options, arena, walkable. Abit loud especially rooms facing freeway. Had trouble sleeping first night but they had a noisemaker in the room and the other nights I fell asleep fine.
Stayed 5 nights in Apr 2024
Response from GM on 2024/4/8
Dear Curtis, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Robert Ogles, GM

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Great time...
Stayed 1 night in Mar 2024
Response from GM on 2024/4/2
Dear Corey, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Robert Ogles, GM

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Very helpful staff. Walkable to many great restaurants and sights to see.
Stayed 3 nights in Mar 2024
Response from GM on 2024/4/1
Dear Zachary, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your feedback. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable experience. We look forward to a return visit. Best, Robert Ogles, GM

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2024
Response from GM on 2024/4/2
Dear Charles, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Robert Ogles, GM

4/10 Poor

Donald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 2024/3/26
Dear Donald, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Robert Ogles, GM

10/10 Excellent

Heather KW, Kennesaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica on 2024/3/27
Heather KW, thank you for your review and choosing to stay with the AC Family! We appreciate you taking the time to leave a review about your excellent stay.

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super nice
Stayed 1 night in Mar 2024
Response from GM on 2024/3/17
Dear Jon, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Robert Ogles GM

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica on 2024/3/27
Rob, thank you for your review. If there is anything we could have done better I would love to know. Thank you for your valued feedback!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The condition of the property was so nice
Stayed 1 night in Feb 2024
Response from GM on 2024/2/19
Dear Scott, Thank you for acknowledging our well-maintained hotel! It is encouraging to know your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip. Best, Robert Ogles, GM

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 1 night in Feb 2024
Response from GM on 2024/2/19
Dear Justin, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Robert Ogles, GM

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience!
Stayed 1 night in Feb 2024
Response from GM on 2024/2/17
Dear Taylor, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Robert Ogles, GM

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica on 2024/3/27
Jonathan, thank you for your review! We hope to see you again when your travels bring you back to Columbus!

10/10 Excellent

Harris

Liked: Cleanliness, amenities, property conditions & facilities
4th time there since it opened. Very chic and cool hotel. Parking a car battery free recharge are major bonuses. Lovely front desk staff.
Stayed 3 nights in Feb 2024
Response from GM on 2024/2/7
Dear Harris, Welcome back, and thank you for sharing your review of another wonderful stay at our hotel. I am glad that we provided a fun and convenient backdrop for your visits to the Downtown Columbus area. Our staff takes great pride in providing service and accommodations that keep guests returning. Thank you for your patronage, and please visit again soon. Best, Robert Ogles, GM

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 2024/2/7
Dear Jessica, Thank you for sharing this 'perfect ten' review, and we welcome you to visit us again anytime! Best, Robert Ogles, GM

8/10 Good

Juliann

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Terrible food service
The breakfast buffet was never replenished, and no one around to assist. Additionally, the fancy coffee maker was there without instructions. Again I spent 10 minutes trying to make coffee, and no one around to assist. This is unacceptable food service for a hotel. When I did ask for a spoon, yogurt, etc., I was told "we're working on that" yet nothing was replenished.
Stayed 2 nights in Jan 2024
Response from GM on 2024/1/30
Dear Juliann, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to see you enjoyed your stay overall, and I have noted your recommendations regarding our breakfast service. Thank you for your time in reviewing our hotel, and we hope to see you again. Sincerely, Robert Ogles, GM

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Desk Staff and valet staff were great! The maid service was terrible! We stayed 3 nights and She emptied the trash 1 day and left the cans in the center of the room, didn’t make the beds nor replace coffee, sugar, toiletries etc. We retrieved our own towels and other items the remaining 2 days and emptied our trash into shopping bags we had in our room.
Stayed 3 nights in Jan 2024
Response from GM on 2024/1/30
Dear Anonymous, Thank you for taking the time to share your feedback. We highly appreciate your input and value you as our esteemed guest. We are sorry to hear that our housekeeping staff fell short of meeting your expectations and needs during your stay with us. Your feedback is important to us, and we will make sure to use it to improve our service quality and consistency. We would be delighted to have you back as our guest and provide you with a better experience. Thank you for choosing to stay with us. Sincerely, Robert Ogles, GM

10/10 Excellent

Nykeshia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room was beautiful.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/27
Dear Nykeshia,We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our accommodations pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.Best,Robert OglesGeneral Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 2024/1/27
Dear Chris,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Robert OglesGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica on 2024/1/30
Daniel, thank you for your review. I am glad to hear you had a wonderful stay! We hope to see you again when you return to Columbus.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and comfortable.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/22
Dear Anonymous, We love to see 'perfect tens' on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you stay with us again soon. Best, Robert Ogles, GM

8/10 Good

Teasha

Stayed 1 night in Jan 2024
Response from GM on 2024/1/22
Dear Teasha, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Robert Ogles, GM

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica on 2024/1/30
Michelle, thank you for taking time to leave your review. I am pleased you enjoyed your stay. If there is anything we can do to ensure your next stay is a 5 please let us know!

10/10 Excellent

Darin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Downtown Columbus Hotel
Very clean hotel and excellent customer service. Check in was convenient. Close to the convention center and restaurants.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/10
Dear Darin, It is wonderful to receive your recommendation for our clean facilities and top-notch service. Our team takes great pride in their work, and we hope that our guests can feel their enthusiasm during their stay. We are grateful for your kind words and eagerly await your next visit. Best, Robert Ogles, GM

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from GM on 2024/1/27
Dear Dean,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Robert OglesGeneral Manager

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff
Stayed 1 night in Jan 2024
Response from GM on 2024/1/9
Dear Nick, We're happy to hear from you! It's great to know that you enjoyed your stay and found our staff to be an exceptional and professional group. Please plan to visit us again the next time you travel to the area. Best, Robert Ogles, GM

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except it would’ve been nice to opt out of valet parking as the parking lot was right there and would’ve been easy to park myself
Stayed 1 night in Dec 2023
Response from GM on 2024/1/9
Dear Stephen,It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.Best,Robert OglesGeneral Manager

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There’s a Howl At The Moon across the street, too!
Was in town for four days on a business trip. Service was outstanding. Concession costs are fairly reasonable, and the hotel is near everything. Had a great stay.
Stayed 4 nights in Dec 2023
Response from GM on 2024/1/9
Dear Dean, Isn't it fantastic to have so many wonderful restaurants and attractions just steps away from our beautiful AC Hotel? Thank you for your positive review and for recommending our property for a great business stay in Columbus. We hope you find a reason to visit us again soon. Best, Robert Ogles, GM

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica on 2024/1/30
Stephanie, thank you for your feedback. It is great to hear you had an excellent stay! We hope you choose to stay with us again when you return to Columbus!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica on 2024/3/27
Jason, thank you for taking the time to leave a great review! We appreciate you choosing to stay with us!

10/10 Excellent

Keith

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff- friendly and efficient. The location was close to restaurants, bars, and the arena. The hotel was clean, and new. The roof top restaurant/bar has great views and food/drink. We’ll be back. Thanks
Stayed 1 night in Dec 2023
Response from GM on 2024/1/9
Dear Keith, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Robert Ogles, GM

8/10 Good

Ann

Stayed 1 night in Dec 2023
Response from Jessica on 2024/1/30
Ann, thank you for your feedback. If there is anything we can improve upon to ensure your next stay is perfect please let us know!

8/10 Good

Janet, Maple

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities
Very nice. Walking distance to arena. Only downside is the legal marijana and strong odor in hallway.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/31
Dear Michael,We thank you for your compliments regarding our nice rooms and location, but I'm sorry that you detected an odor. Our associates strive to provide exceptional guest experiences, and your feedback assists us in this endeavor. I appreciate you taking the time to write and hope to provide you with a flawless stay in the future.Sincerely,Robert OglesGeneral Manager

4/10 Poor

Michael

Stayed 1 night in Dec 2023
Response from GM on 2023/12/26
Dear Michael, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Robert Ogles, GM

10/10 Excellent

Marianne

Traveled with family
Very nice room!
Stayed 1 night in Dec 2023
Response from GM on 2023/12/22
Dear Marianne, I am delighted that you had a pleasant stay with us. We appreciate your feedback and thank you for choosing our hotel. Best, Robert Ogles, GM

8/10 Good

Zane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with bustling city views. Close to trendy dining and shopping spots!
Stayed 1 night in Dec 2023
Response from GM on 2023/12/21
Dear Zane, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Robert Ogles, GM

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 2023/12/19
Dear Jennifer, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Robert Ogles General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome place is so clean !! Minutes walk to where you need to go !! There is valet parking but also parking garages and spots very near by !
Stayed 1 night in Dec 2023
Response from GM on 2023/12/19
Dear Anonymous, Isn't it fantastic to have so many wonderful restaurants and attractions just steps away from our beautiful AC Hotel? Thank you for your positive review and for recommending our property for a great stay in Downtown Columbus. We hope you find a reason to visit us again soon. Best, Robert Ogles General Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms. Everything you need. Very impressed. Good location.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/19
Dear Angela, It is wonderful to hear that you wanted for nothing during your time at our AC Hotel. We appreciate your business and hope to see you again anytime you return to the Columbus area. Please find a reason to visit again soon. Best, Robert Ogles General Manager

8/10 Good

stuart

Traveled with family
Liked: Cleanliness, staff & service
The windows in the rooms don't open for fresh air. There is no fan in the bathroom to clear out shower moisture or other odors! Only a sliding door for toilet privacy which doesn't work!
Stayed 2 nights in Dec 2023
Response from GM on 2023/12/12
Dear stuart, Thank you for your feedback. We want to make sure that we do the best job we can for you and all of our guests so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back soon. Best, Robert Ogles General Manager

10/10 Excellent

Cory

Stayed 1 night in Dec 2023

2/10 Terrible

Angelique

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is highly overrated. The pull bed was COMPLETELY full of hair and crumbs. With no sheets or blankets. When we called to report it. The front desk staff insisted that we come and get it ourselves. I booked and stayed in the Presidential suite with torn and broken drapes. The towels were yellowish of white in color. The bathroom floor was completely dirty. Outside of waiting to check in (late) due to the room not being ready. Which verifies the room was quickly turned over and not properly inspected. I didn’t complain. I just will NEVER book this Hotel again. This one is a HARD NO for the price for one night. DON’T WASTE YOUR MONEY.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/11
Dear Angelique, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Robert Ogles General Manager