Dear Sheila,Thank you for taking the time to provide your feedback. I’m glad our location was convenient for your needs, but I am sorry to hear about your daughter's experience with the coffee creamer.After reaching out to Nestlé, we have confirmed that the hazelnut creamer is indeed supposed to be clear until mixed into the coffee. We take the safety of our guests seriously and appreciate your understanding regarding this matter. Your feedback is invaluable, and we will ensure our staff is well-informed to provide accurate information in a courteous manner. Thank you for bringing this to our attention, and we hope to offer a more seamless experience during your next visit.

Dear Timothy,Thank you for taking the time to share your review and for choosing to stay with us. We're delighted to hear that you had an overall positive experience. Your constructive feedback is incredibly valuable as we strive to enhance our guests' comfort and satisfaction.I am sorry to hear about the issues your wife experienced with the king-size bed platform. We will review the design to ensure it does not cause inconvenience to our guests. Additionally, we understand the discomfort you mentioned regarding the toilet bowl. We will address this concern with our maintenance team to explore possible adjustments for a more comfortable experience.We appreciate your insights and hope to welcome you and your wife back to Tru in the future for an even more enjoyable stay.

Dear Lexus,Thank you for your excellent rating and for sharing your positive feedback with us! We're thrilled to hear that you had a great experience during your stay. It's wonderful to know that Leslie provided exceptional service and contributed to making your stay memorable. We'll be sure to pass along your compliments to her, as I'm sure she'll be delighted to hear them.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.

Dear Valarie,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a comfortable stay with us and found our accommodations reasonable. Your satisfaction is important to us, and we're glad that we could meet your expectations during your time with us.If there's anything specific that stood out to you or any suggestions you have for how we can make your next visit even better, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another enjoyable stay in the future.

Dear Crystal,Thank you for sharing your feedback with us. We're glad to hear that you found our room and convenient location suitable for your work travels. Please note for future comfort that our desks are on wheels and all furniture is moveable within each guest room to be arranged as you like. Additionally, we appreciate your feedback regarding the chair, which can be adjusted & locked with the bar beneath the seat.Thank you again for sharing your experience with us. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.

Dear Jennifer,Thank you for your excellent rating! We're thrilled to see that you had a fantastic experience during your stay with us. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.If there's anything specific that you particularly enjoyed or any suggestions you have for how we can continue to provide excellent service, please don't hesitate to let us know. We value your feedback and look forward to the opportunity to welcome you back for another wonderful stay in the future.

Thank you, Lexus, for taking the time to leave us a perfect rating on Expedia!We're delighted to hear that you had such a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!

Dear Ann,Thank you so much for your outstanding review on Expedia!We're thrilled to know that you had a fantastic experience during your stay with us. Our team works hard to ensure all guests feel welcomed and comfortable, so it's wonderful to hear that you enjoyed your time here.Should you ever find yourself in the area again, we would be honored to host you once more. Until then, safe travels and best wishes from all of us here at Tru by Hilton Columbia - Greystone!

Dear Zachary,Thank you for taking the time to leave us such a positive review on Expedia!We're delighted to hear that you had a wonderful stay with us and that everything met your expectations. Providing a comfortable and enjoyable experience for our guests is always our top priority, and we're glad we could deliver that for you.If your travels bring you back to the area, we would love to welcome you again for another enjoyable stay. Until then, take care and safe travels!

Dear Jennifer,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you enjoyed your stay and found our hotel to be clean and pleasant.Our team takes great pride in providing exceptional service to our guests, and we are thrilled to hear that you found our employees to be friendly and accommodating. We strive to create a welcoming atmosphere for all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable.We appreciate your kind words and recommendation. Should your travels bring you back to the area, we would be delighted to welcome you back for another fantastic stay.

Dear Rafaella,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and that everything met your expectations.Your satisfaction is our top priority, and we are thrilled to know that you found our accommodations comfortable and our service satisfactory. We strive to create a welcoming and enjoyable environment for all our guests, and it's rewarding to receive such positive feedback.We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there is anything else we can assist you with, please feel free to reach out to us.

Dear Alexandra,Thank you for taking the time to share your feedback on Expedia. We value all guest reviews as they help us improve our services and provide a better experience for future guests. While we're glad to see that certain aspects of your stay were satisfactory, we clearly have room for improvement to meet your expectations fully.If you have any specific concerns or suggestions on how we can enhance our services, please feel free to reach out directly. We hope to have another opportunity to welcome you back and provide a stay that exceeds your expectations.

Dear James,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the peaceful atmosphere of our hotel. Providing a tranquil environment for our guests to relax and unwind is always our priority, and we're pleased that you found the area to be nice and quiet.Your satisfaction is important to us, and we appreciate your positive review. If you have any further comments or if there's anything else we can do to enhance your experience in the future, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another enjoyable stay whenever your travels bring you back to our area.

Dear Tresia,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and that our service exceeded your expectations. Providing a quiet and comfortable environment for our guests is always our goal, and we're delighted that we could meet this for you.Your kind words mean a lot to us, and we truly appreciate your feedback. It motivates us to continue delivering exceptional service to all our guests. If you ever find yourself in the area again, we'd be honored to welcome you back for another great stay.If there's anything else we can assist you with or if you have any special requests for your next visit, please feel free to let us know.

Dear Nichole,Thank you for taking the time to provide feedback on your recent stay with us. We're glad to hear that you found our property satisfactory overall. However, we sincerely apologize for any shortcomings you experienced regarding the cleanliness of our common areas and rooms.Maintaining high cleanliness standards is a top priority for us, and we regret if we fell short of your expectations in this regard. Rest assured, we have addressed your concerns with our housekeeping team to ensure that appropriate measures are taken to improve the cleanliness of both our common areas and guest rooms.Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your constructive criticism. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to contact us directly.

Thank you for taking the time to share your feedback, Marie. We're sorry to hear that your experience with us didn't meet your expectations. If there are specific areas where we can improve, please feel free to let us know. Your input is valuable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to better serve you in the future.

Thank you for your review, Mary. We're sorry to hear that your experience with us fell short of your expectations. Your feedback is important to us, and we will use it to identify areas for improvement. If there are specific issues you encountered during your stay that you would like to discuss further, please don't hesitate to reach out to us. We hope to have the opportunity to make it right and to welcome you back for a more enjoyable experience in the future.

Thank you for sharing your experience with us, Carolyn. We're glad to hear that you found your stay to be very good overall.We appreciate your feedback regarding the need for an additional chair and a coffee pot in your room. Providing comfortable accommodations and amenities is important to us, and we'll take your suggestions into consideration to enhance the experience for our guests in the future.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. If there's anything else we can do to accommodate your needs next time, please don't hesitate to let us know.

Dear Chris,Thank you for choosing to stay with us and for taking the time to share your positive feedback! We are delighted to hear that you had an excellent experience during your recent visit.Your satisfaction is our utmost priority, and we are thrilled to know that you enjoyed your time with us. Providing exceptional service and ensuring our guests have a comfortable stay are always our main goals, and we are glad to hear that we met your expectations.We truly appreciate your kind words and recommendation. Should your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay.

Thank you, Kerri, for choosing to stay with us for your trip to the city! We're delighted to hear that everything met your expectations and that you found your stay to be very nice and convenient.It's wonderful to know that your visit was enjoyable and hassle-free, especially for a quick trip to see a show at one of the wonderful nearby venues. We're grateful for your positive feedback and thrilled to hear that you would choose to stay with us again in the future.Should your plans bring you back to the area, we would be honored to welcome you for another great experience. If there's anything specific you loved about your stay or anything we can improve upon, please feel free to share. We're here to ensure your next stay is just as enjoyable!

Dear Bill,Thank you for choosing to stay with us and for taking the time to leave a review. We are thrilled to hear that you enjoyed your stay and found our rooms clean and our breakfast to your liking.Maintaining a clean and comfortable environment for our guests is always a top priority, and we are delighted that we could meet your expectations in this regard. Our team works hard to ensure that every guest has a pleasant experience, and we are glad to see that reflected in your feedback.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience next time, please do not hesitate to let us know.

Dear Nar,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive rating.Regarding the observation you mentioned about people walking around your car around 10:00 PM, please rest assured that the safety and security of our guests and their belongings are of utmost importance to us. We regularly monitor our premises to ensure the safety of our guests and their vehicles. If you ever notice any suspicious activity or have concerns about security during your stay, please don't hesitate to inform our front desk staff immediately so that we can address the situation promptly.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future.

Dear Elissa,Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you found our team to be very nice and that you enjoyed our breakfast options.Your kind words mean a lot to us, and we're thrilled to know that our efforts to provide a pleasant experience were appreciated. We strive to offer a variety of breakfast choices to cater to different preferences, and we're glad to hear that you found them wonderful.We value your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything further we can do to enhance your experience, please don't hesitate to let us know.

Dear Gerald,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding your room allocation during your recent stay. Ensuring that our guests receive their preferred room types is essential to us, and we regret any disappointment caused by the oversight in assigning you two queen beds instead of a king-size bed.We understand the importance of a comfortable and restful stay, and we apologize for any inconvenience this may have caused. Your comments will be shared with our team to ensure that such incidents are avoided in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.

Dear Nicole,Thank you for choosing to stay with us during your visit to the zoo and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be a convenient spot for your overnight stay.Ensuring our guests have a comfortable and convenient experience is our top priority, and we're pleased to know that our location met your needs. Your comments are valuable to us as they help us understand what our guests appreciate about their stay.Should your travels bring you back to the area, we would be honored to welcome you again for another pleasant stay. If there's anything specific we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

Dear John,Thank you for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and we're delighted to know that we met your expectations. Your positive feedback motivates us to continue delivering exceptional service to all our guests.If you ever find yourself in the area again, we would be honored to welcome you back for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to reach out to us.

Thank you, Ruby, for your fantastic 5-star rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please feel free to let us know. We look forward to welcoming you back soon!

Thank you, Franklin, for your positive review! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Thank you, Anna, for your 5-star review! We're thrilled to hear that you had an amazing stay with us. If you ever find yourself in the area again, we would be delighted to welcome you back for another wonderful experience.

Thank you, Beverly, for your 5-star review! We're delighted to hear that you had a great time during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience!

Thank you, Tim, for your excellent review! We're glad to hear that you found our location convenient for accessing USC and that you appreciated the cleanliness and quietness of our hotel. We hope to welcome you back again for another pleasant stay whenever you're in the area!

Thank you, John, for your fantastic rating! We're delighted to hear that you had a great experience at our hotel. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!

Thank you, Joey, for your 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to let us know. We look forward to welcoming you back soon for another great stay!

Dear Joseph,Thank you for choosing to stay with us at Tru by Hilton Columbia Greystone and for sharing your feedback.We're glad to hear that you had a positive experience overall during your stay. If there are any areas where you feel we can improve and earn that extra star for your next visit, please feel free to let us know. Your feedback is invaluable to us as we continually strive to enhance the experience of our guests.We appreciate your patronage and hope to welcome you back for an even better stay in the future.

Dear Nicole,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with our desk attendant did not meet your expectations. Providing attentive and efficient service is important to us, and we apologize for any inconvenience caused. Rest assured, we will address this issue with our team to ensure that we provide a more seamless experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay.

Thank you for sharing your feedback, Lisa. We're glad to hear that you found our hotel to be nice. If you have any further feedback or if there's anything we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you back for another stay in the future.

Dear Sara,Thank you so much for your fantastic review! We are thrilled to hear that you had a wonderful experience during your stay with us. Providing excellent service and creating memorable moments for our guests are our top priorities, and we are delighted that we could meet your expectations.Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.

Dear Debbie,Thank you for sharing your feedback with us. I'm sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your stay to help us improve.If you have any further comments or concerns, please feel free to reach out. We hope to have the opportunity to better serve you in the future.

Thank you, Christopher, for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Thank you, Cindy, for your fantastic rating! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

Thank you, Donna, for your outstanding rating! We're delighted to hear that you had a great experience with us. If you ever find yourself in need of another wonderful stay, don't hesitate to reach out. We can't wait to welcome you back!

Dear Paula,Thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that you appreciated our hotel's amenities, including the community area in the lobby.We apologize for the shortcomings you experienced during breakfast. Your feedback regarding the quality of the pancakes and the limited healthy food options in the lobby is duly noted, and we will review our offerings to ensure a more satisfying experience for our guests.Regarding the room size, we understand your concerns and will take them into consideration for future improvements. We apologize for the inconvenience caused by the HVAC fan and the malfunctioning blind on the window. Rest assured, our maintenance team will address these issues promptly to ensure they are resolved.We also apologize for any discomfort caused by the enthusiasm of the staff member who checked you in. At Tru we strive to be our authentic selves and provide TRUly great service. Personal cell phone use is not reflective of our standards of professionalism, however, and we will address it internally to prevent similar incidents from occurring in the future.We truly value your feedback and hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable stay.

Good morning, Roxanne!Thank you so much for your fantastic review and perfect rating! We're thrilled to hear that you had a great stay with us and that you enjoyed our property. Your satisfaction is our top priority, and we're delighted to know that we exceeded your expectations. We can't wait to welcome you back for another wonderful experience in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon!

Dear Sandra,Thank you for choosing to stay with us and for taking the time to share your fantastic 10/10 rating on Hotels.com! We are thrilled to learn that you had a wonderful experience during your visit.Our team strives to provide exceptional service and create memorable stays for our guests, and we're delighted to hear that we met your expectations. If there's anything specific you loved about your stay or any feedback you'd like to share, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you have any future plans to visit, don't hesitate to reach out. Safe travels!

I sincerely apologize that your experience didn't meet expectations, Paul. If you have any specific feedback you'd like to share, please feel free to let me know so we can address any concerns you may have.

Dear Mary,Thank you for taking the time to share your perfect rating following your recent stay with us! We're thrilled to hear that you had a fantastic experience.Our team is dedicated to providing exceptional service, and it's rewarding to know that we met your expectations. If there's anything specific you loved about your stay or any feedback you'd like to share, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.

Dear Joel,Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you found our hotel nice, our breakfast options fresh and appealing, and our staff friendly.We appreciate your constructive comments about the bed linens and the challenges you faced with the heat in the room. Please accept our sincere apologies for any inconvenience caused. We'll certainly look into these matters to ensure a more comfortable experience for our guests in the future.Your recommendation for a short-term stay is valuable, and we appreciate your honesty in sharing your thoughts. Should your travels bring you back to the area, we would be grateful for the opportunity to welcome you again and provide an even better experience.Thank you for choosing us, and we hope to have the pleasure of hosting you once more in the future.

Dear Nicole,Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a fantastic experience during your stay. Providing exceptional service and ensuring our guests have a memorable time is our top priority, and we're delighted that we were able to meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay soon. If there's anything we can do to make your next visit even more memorable, please don't hesitate to reach out.

Dear Troi,Thank you for choosing to stay with us and for taking the time to share your positive feedback on Expedia. We are delighted to receive your 5-star rating and appreciate your detailed comments about your experience.We are pleased to hear that you found our service excellent and enjoyed the nice features of your room, especially the walk-in shower. Your satisfaction is our priority, and we take pride in providing comfortable accommodations.If there's anything else you'd like to share or if there's a specific way we can enhance your experience in the future, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another positive stay.Thank you for choosing us, and we appreciate your positive review!

Dear Teri,Thank you for taking the time to leave a 5-star review on Expedia! We appreciate your positive rating and are delighted to hear that you had a great experience during your stay.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your feedback and look forward to the opportunity to welcome you back for another excellent stay.Thank you for choosing us, and we appreciate your positive review!