「There were a few major issues.
We reserved a room for five people. When we arrived there were only two towels and washcloths. The pull out couch had no linens.
We tried to call the front desk to ask for more towels and linens but it just kept ringing. We called back several times and ended up calling reservations which got us nowhere. I somehow ended up on the phone with someone trying to tell me I qualified for a vacation in Orlando.
We went downstairs and had to ask for towels. One of the...
「Very disappointed with this stay. The term suite for the room is an exaggerated overstatement. Room key didn’t work and front desk staff needed to let us into the room and one person had to stay in the room at all times to not get locked out. Kitchenette includes no dishes, silverware,cooking equipment. Cabinet doors were broken. Damaged wall and residue on the cabinets. Bedsheets were clean. Breakfast was disappointing. Not much selection at all. Not worth the price at all.」
「I really loved the double room that separated the kids from the adults! The price was reasonable (and included breakfast (and the hotel was very clean). I also liked being able to check in and get into my room digitally through the app.」