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Reviews of Fiesta Inn Colima

3.5 out of 5
Fiesta Inn Colima
Prolongacion Camino Real 1101, Colima, COL

Reviews

8.8

Excellent

Rating 10 - Excellent. 458 out of 798 reviews" "
Rating 8 - Good. 233 out of 798 reviews" "
Rating 6 - Okay. 63 out of 798 reviews" "
Rating 4 - Poor. 20 out of 798 reviews" "
Rating 2 - Terrible. 24 out of 798 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rene C

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air condition motor or fan loud in my room.
Stayed 1 night in May 2024
Response from Mónica Romero Gerente General on 2024/5/16
Estimado Rene, agardecemos su visita y con gusto damos seguimiento a lo que nos comenta del tema del aire acondicionado . Quedamos a sus órdenes saludos

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was friendly. Would definitely go back if im in the area
Stayed 3 nights in Apr 2024
Response from Mónica Romero Gerente General on 2024/5/6
Mr Raymond, good afternoon we appreciatted your comments abour your stay. We hope to see you soon regards

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2024
Response from Mónica Romero Gerente General on 2024/4/23
Estimado Bryan agradecemos su visita a esta su casa, quedamos a sus órdenes saludos

4/10 Poor

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived at 1, too early for normal checkin at 3pm, but the receptionist told us our room would be available at 2pm. It wasn't ready until 3pm. We didn't notice with the TV on in the room, but there was a loud noise coming from the roof above our room, a noise that sounded like a large electric motor running. Unable to sleep in the middle of the night, I went to reception to ask that we be moved to a more quiet room. Initially the receptionist told me there were no empty rooms, that the hotel was full. I told her I would reflect this in my opinion on Expedia. Miraculously she found a quiet room available! When an employee was helping us move from our VIP room, 324, he listened to the noise and told us there was a big motor, for the climate control on the roof above our room.
Stayed 1 night in Feb 2024
Response from Mónica Romero Gerente General on 2024/2/26
Mr Richard, good afternoon, we greatly appreciate the time you take in filling out our service survey, we see that on this occasion our service was not to your liking, we and together with our team take the corresponding really apologize for this situacions and will follow them with all the manager to keep improving aour service ans acommodations.

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its all good,nice ,clean and efficient, people who works there,are very nice..
Stayed 2 nights in Jan 2024
Response from Mónica Romero Gerente General on 2024/1/31
Dear Jose, we apreciated your comments about your stay with us and our services and accomodatios were as you expected. We will be glad to see you soon . Regards

10/10 Excellent

Javier

Stayed 1 night in Jan 2024
Response from Mónica Romero Gerente General on 2024/3/20
Estimado Javier, agradecemos su visita a esta su casa.Quedamos a sus órdenes saludos

10/10 Excellent

Rosalina

Stayed 2 nights in Jan 2024
Response from Mónica Romero Gerente General on 2024/3/20
Estimada Rosalina es muy grato saber que nuestras instalaciones y servicios fueron de su agrado. Quedamos a sus órdenes saludos

8/10 Good

Lucero De La

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mónica Romero Gerente General on 2024/1/13
Estimada Lucero agradecemos su visita ,

2/10 Terrible

ROBERTO

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff dont know about VIP dirty pool. Blod in one of the pillow not towels. And i have to request extra stuff for my partner the room basically was not set up for 2 i have to go back and forth whit the front desk and they dont even show interest in help
Stayed 2 nights in Jan 2024
Response from Mónica Romero Gerente General on 2024/1/13
Mr Roberto, we really apologize about your experience, with our persons in charge we are taking care about what you comment and we will working in all the items. We really apologize for this experience

8/10 Good

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice and clean hotel
Stayed 1 night in Jan 2024
Response from Mónica Romero Gerente General on 2024/1/31
Dear Sergio, is really nice for us to know that our services and accomodations were as you expected. We hope to see you soon regards

10/10 Excellent

CLARA ELENA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beds are confortable, food is good, the bar an the areas, easy entrance and reception..
Stayed 1 night in Dec 2023
Response from Mónica Romero Gerente General on 2024/1/13
Dear Clara Elena, we appreciatted your comments abour your stay with us. We hope to see you soon regards

10/10 Excellent

ANNABEL

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Mónica Romero Gerente General on 2023/12/18
Estimada Anabel, muy buenas tardes agradecemos mucho su preferncia y sobre todo saber que nuestras instalaciones y servicios fueron de su agrado. Quedamos a sus órdenes saludos

10/10 Excellent

Oscar Y Erika

Stayed 2 nights in Dec 2023
Response from Mónica Romero Gerente General on 2023/12/14
Agradecemos su visita a esta su casa y sobre todo saber que nuestras instalaciones y servicios fueron de su agrado, Quedamos a sus órdenes saludos

2/10 Terrible

Agustin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No es la mejor propiedad. Muy sucios los cuartos. En nuestra habitación había olor a humedad. Hubo que solicitar toallas ya que a ingreso no había en el cuarto.
Stayed 2 nights in Dec 2023
Response from Mónica Romero Gerente General on 2023/12/14
Estimado Agustín, muy buenas tardes, agradecemos sus comentarios con respecto a su estancia y nos apena sobremanera los inconvenientes que le causamos, Nuestro mayor compromiso es ofrecerle servicios de calidad, en todo momento durante su estancia usted puede comentar algun inconveniente e inmediatamente daremos seguimiento. Quedamos a sus órdenes en su siguiente visita. Saludos

10/10 Excellent

Ronald

Stayed 1 night in Nov 2023
Response from Mónica Romero Gerente General on 2023/11/16
Estimado Ronald agradecemos si visita y sobre todo saber que nuestras instalaciones y servicios fueron de su agardo. Quedamos a sus órdenes saludos

10/10 Excellent

Rene, Edinburg

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 2 nights in Sep 2023
Response from Mónica Romero Gerente General on 2023/10/3
Estimado huésped, agradecemos su visita a esta su casa saludos

10/10 Excellent

Sherri

Liked: Staff & service
This is a very good hotel.
Stayed 1 night in Sep 2023
Response from Mónica Romero Gerente General on 2023/10/3
Dear Sherri, we hope to see you soon. Regards

2/10 Terrible

Roy

Traveled with partner, Traveled with pets
Disliked: Staff & service
Before booking a room I called the hotel to see if they allowed dogs. The fellow on the phone assured me they are a pet friendly hotel. Upon arrival with my prepaid booking at 11:30pm I was told there is an 800 peso plus tax pet fee, approximately what I paid for the room! How is that pet friendly? The person I spoke with the night before said nothing about a pet fee. I would not have booked the hotel had I known. If it were not 11:30pm I would have left. The people working at the front desk could or would not do anything about it. The manager was unreachable or did not care when we were checking in and checking out the next morning. I felt like I was a bait and switch victim - ripped off.
Response from Mónica Romero Gerente General on 2023/10/31
Dear Roy good afternoon, we apologize about what you comment about the charge of the pet, you can check in this page all the information about the services we offer and the costs. We really apologize if was a confusion on this information. Regards

10/10 Excellent

Sherri

Great hotel.
Stayed 1 night in Aug 2023
Response from Mónica Romero Gerente General on 2023/9/4
Dear Sherri, we appreciatted your comments about your stay with us. All of us will be happy to assit you again regards

2/10 Terrible

Jonathan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
the AC unit was not working
Stayed 1 night in Aug 2023
Response from Mónica Romero Gerente General on 2023/8/30
Sr Garay, muy buenas tardes agradecemos sus comentarios, en conjunto con nuestro Gerente de Mantenimiento estamos dando seguimiento. Nos dará mucho gusto tener la oportunidad de atenderle nuevamente y que pueda ver estas mejoras. Quedamos a sus órdenes saludos

4/10 Poor

Rosa maria

Business traveler
Disliked: Amenities
Terrible !
Stayed 2 nights in Aug 2023
Response from Mónica Romero Gerente General on 2023/9/1
Estimada Srita Ramos nos apena mucho que en esta visita no fuera de su agrado, en conjunto con todo el equipo estramos trabajando para mejorar nuestras instalaciones y servicios. saludos

10/10 Excellent

Javier

Stayed 1 night in Jul 2023
Response from Mónica Romero Gerente General on 2023/8/25
Estimado Javier, muy buenas tardes, agradecemos mucho su visita a esta su casa y sobre todo saber que nuestras instalaciones y servicios fueron de su agrado, Quedamos a sus órdenes en su siguiente visita Saludos

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Mónica Romero Gerente General on 2023/6/21
Estimado Jaime, agradecemos mucho su visita y sobre todo saber que nuestras instalaciones y servicios fueron de su agrado. Nos dará mucho gusto tener la oportunidad de atenderle nuevamente.Quedamos a sus órdenes saludos

8/10 Good

Ruben

Stayed 2 nights in May 2023
Response from Mónica Romero Gerente General on 2023/5/31
Estimado Ruben, agradecemos mucho su visita a esta su casa. Quedamos a sus órdenes saludos

2/10 Terrible

JOSE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service to check in it was terrible take one hour to do the check in and and have my room
Stayed 1 night in May 2023
Response from Mónica Romero Gerente General on 2023/5/18
Mr Jose, we really apologize about what you comment in relation the check in time, We realy sorry about this and i will take care of it. We hope to have the chance to assit you again Regards

2/10 Terrible

Obed

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Someone ask a king size bed room but when he arrived they didn’t give him room that room they gave him a doble bed With me they charge me the breakfast I thought it was paid through Expedia when I reserved the room. They are nasty in that way
Stayed 1 night in May 2023
Response from Mónica Romero Gerente General on 2023/5/12
Estimado huésped. agradecemos mucho sus comentarios, nos apena sobremanrea la imagen que le causamos en su estancia con nosotros, en conjunto con nuestro equipo de recepcion estamos dando seguimiento. Quedamos a sus órdenes en su siguiente visita saludos

8/10 Good

Magda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The personal are amazing very good breakfast and good environment, rooms are quiet.
Stayed 4 nights in Apr 2023
Response from Mónica Romero Gerente General on 2023/4/29
Dear, Magda, good aftenroon we appreciatted your comments about your stay and to know that your stay was as you expected. We hope to see you soon, Regards

8/10 Good

Jorge

Stayed 1 night in Apr 2023
Response from Mónica Romero Gerente General on 2023/5/12
Agradecemos mucho su visita .Quedamos a sus órdenes saludos

10/10 Excellent

SONIA, VICTORVILLE

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked that it hotel was clean and had parking space, I enjoyed my time in Fiesta Inn. However I think the housekeeper should mapped the floors everyday and the sheet should be clean and change everyday, I understand sometimes they might have stain but they should be white clean.
Stayed 4 nights in Apr 2023
Response from Mónica Romero Gerente General on 2023/4/20
Dear Sonia, good afternoon, we really apologize about what yo comment from your experience with us, we see that on this occasion our service was not to your liking, togheter with our team team will take the corresponding actions and follow them offering services that are acostum. We hope to have the oportunity to assit you againg. Regardas

6/10 Okay

Jessica

Traveled with partner
Disliked: Staff & service, amenities
Costumer service is not the best
Stayed 1 night in Apr 2023
Response from Mónica Romero Gerente General on 2023/4/11
Dear Jessica, we apologize about what you comment in relation our costumer service, We hope to have the chance to attend you soon and will see this changes. Regards

10/10 Excellent

Javier

Stayed 2 nights in Apr 2023
Response from Mónica Romero Gerente General on 2023/5/2
Estimado Javier es muy grato para nosotros saber que nuestras instalaciones fueron de su agrado. Quedamos a sus órdenes en su siguiente visita saludos

2/10 Terrible

Rosalba, Bellingham

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They made me to pay double.
Stayed 1 night in Jan 2023
Response from Mónica Romero Gerente General on 2023/2/24
Dear Miss Rosalba, good afternoon we are very worry about the doble pay you comment, if you want to verify with us theswe will be very happy to assit you. Please call us at any time. Regards

8/10 Good

Raul, Mcallen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Mónica Romero Gerente General on 2023/3/22
Estimado huésped agradecemos su preferencia saludos

6/10 Okay

Carlos

Traveled with family
Liked: Staff & service
It was ok, not many choices around
Stayed 2 nights in Jan 2023
Response from Mónica Romero Gerente General on 2023/2/3
Mr Carlos, we appreciated your visit and see that everything was as you excepected. We hope to see you soon Regards

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok…. Old hotel but very clean and good breakfast ( not included)
Stayed 2 nights in Jan 2023
Response from Mónica Romero Gerente General on 2023/1/24
Mr Sergio is nice to see that our accomodations was as you expected. Regards

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location,
Response from Mónica Romero Gerente General on 2023/1/13
Estimado huésped, muy buenas tardes agradecemos su visita a esta su casa. Quedamos a sus órdenes saludos

10/10 Excellent

Fortunato

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2023
Response from Mónica Romero Gerente General on 2023/1/13
Estimado huésped agradecemos su preferencia a esta su casa y ver que todo fue de acuerdo a sus expectativas Quedamos a sus órdenes saludos

10/10 Excellent

Berenice

10/10 Excellent

MARTIN, Fresno

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was good except that services didn’t change towels and sheets hopefully today they do. We stay 3 days instead of one. We didn’t have breakfast at the cafeteria so I can’t comment. The places was clean I do recommend it. Thanks for your service.
Stayed 1 night in Dec 2022
Response from Mónica Romero Gerente General on 2023/1/7
Mr Martin we appreciated your feedback about your stay with, us toghether with our Housekeeper will be taking care of that. We hope to see you soon Regards

10/10 Excellent

RICARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Response from Mónica Romero Gerente General on 2022/11/10
Estimado Ricardo, muy buenas tardes agradecemos su visita a esta su casa, quedamos a sus órdenes saludos

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Mónica Romero Gerente General on 2022/11/1
Srita Ortiz es muy grato para nosotros saber que su estancia fue placentera, Quedamos a sus órdenes saludos

4/10 Poor

Michael, Palos Heights

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Staff are so nice, awesome breakfast, quiet, clean and safe. really like this place.
Stayed 1 night in Sep 2022
Response from Mónica Romero Gerente General on 2022/9/12
Dear Sherri, we appreciated yours comments about your stay. We hope to have tha chance to assit you soon Regards

10/10 Excellent

Luisa A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel very clean and staff where excellent
Stayed 2 nights in Aug 2022
Response from Mónica Romero Gerente General on 2022/8/30
Dear Guest, is very nice to know that our acomodattions and service were as you expected. We hope to see you soon Regards

10/10 Excellent

Gloria

Stayed 1 night in Aug 2022

10/10 Excellent

Jordan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area of town, quiet and comfortable
Stayed 7 nights in Jul 2022
Response from Mónica Romero Gerente General on 2022/7/27
Mr Jordan, good afternoon, we appreciatted your comments about your stay with us we hope to see you soon. Regards

10/10 Excellent

Esperanza, AZUSA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with this hotel & staff. Super friendly! Amazing food and room service! Totally forgot about my daily free breakfast and I had breakfast every day, bummer! The only thing I recommend is a deep cleaning of the showers. Lots of removable mold spots that grossed me out. Overall, great pick!
Stayed 7 nights in Jul 2022
Response from Mónica Romero Gerente General on 2022/7/27
Dear Esperanza, we really appreciatted your comments about your stay with us, is really nice to know that our facilities and services were as you expected. We will take care about what you comment in regarding the shower. We hope to see you soon. Regards

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Very friendly and plenty of security
Stayed 4 nights in Jun 2022
Response from Mónica Romero Gerente General on 2022/6/29
Dear Tony, we appreciated your comments about your stay with us. Is really nice to see that our acommodations and facilities were as you expected. We hope to see you soon . Regards

10/10 Excellent

GUILLERMO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for business purposes
Stayed 1 night in Jun 2022
Response from monica romero on 2022/6/11
Estimado Guillermo es un placer tener la oportunidad de atenderle nuevamente. Quedamos a sus órdenes saludos

10/10 Excellent

frank

Liked: Staff & service, property conditions & facilities
Good place
Stayed 1 night in May 2022
Response from monica.romero on 2022/5/10
Dear, Frank, we appreciated yours comments about your stay, we hope to see you soon regards.