2 restaurants, lunch served
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Reviews of Hotel Chais Monnet & Spa

5 out of 5
Hotel Chais Monnet & Spa
50 avenue Paul Martell, Cognac

Reviews

9.6

Exceptional

Rating 10 - Excellent. 94 out of 114 reviews" "
Rating 8 - Good. 17 out of 114 reviews" "
Rating 6 - Okay. 2 out of 114 reviews" "
Rating 4 - Poor. 0 out of 114 reviews" "
Rating 2 - Terrible. 1 out of 114 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was extraordinary. The best part was the staff at the front desk. Very welcoming, friendly, and extraordinarily helpful.
Stayed 1 night in May 2024

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely retreat in the heart of Cognac
We had a lovely stay. The staff was very welcoming and the service in the hotel is truly the best. We would definitely stay here again.
Stayed 5 nights in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very new hotel which has been converted from a cognac distillery by an ingenious architect who has retained the character with modern facilities. Extremely good parking arrangements
Stayed 1 night in Sep 2023
Response from Reservations department on 2023/10/18
Dear guest, Thank you for your kind words, we're delighted that you found our parking arrangements to be extremely convenient. We look forward to welcoming you back soon!Best regards

10/10 Excellent

Dorothee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Vinay

Stayed 1 night in Sep 2023

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

AISLING

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful but with some issues.
The hotel is very beautiful but we experienced a few issues with the service in the Distillery dining room. We mentioned these issues to reception on checkout and they seemed to take them seriously. The breakfast buffet was also confusing as they have 2 options (€18 and €35) but both are in the same area - which must be impossible to manage (in fact we were charged for the full €35 when we had actually stuck to the €18 option). This is frustrating as a 5 star hotel of this calibre should be able to manage things like this seamlessly. I was also disappointed to see miniature toiletries in the bathroom - as we all move to a more sustainable economy I would prefer to see full size shower gels etc mounted in the shower instead of tiny disposable ones.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and service
Stayed 1 night in Aug 2023
Response from Reservations department on 2023/10/18
Dear David, We're thrilled to hear that you had an amazing experience with us. We look forward to welcoming you back for another wonderful stay in the near future.Regards,

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic, unique property. The ambience was very relaxed and friendly. The rooms were huge and beautifully appointed. The use of an old cognac distillery, blended with the modern refurbishment, made for a truly unique hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Nancy, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
An amazing experience upon arrival. Suites were beautiful and spacious.
Stayed 1 night in May 2023
Response from Anthony HOUETTE on 2023/7/18
Dear Nancy,Thank you so much to share your feedback about your stay with us.We are delighted to hear that you enjoyed your experience.Kind regards,Anthony HOUETTEGeneral Manager

10/10 Excellent

David

Stayed 1 night in May 2023
Response from Anthony HOUETTE on 2023/7/18
Cher David,Merci beaucoup pour votre belle note !A bientôt à Cognac,Anthony HOUETTEDirecteur Général

10/10 Excellent

Keleena

Stayed 1 night in May 2023
Response from Anthony HOUETTE on 2023/7/18
Chère Keleena,Un grand merci pour cette note !A bientôt à Cognac,Anthony HOUETTEDirecteur Général

10/10 Excellent

Nadine

Stayed 1 night in May 2023
Response from Anthony HOUETTE on 2023/7/18
Chère Nadine,Merci pour votre belle note à la suite de votre séjour.A bientôt à Cognac,Anthony HOUETTEDirecteur Général

10/10 Excellent

Lisa

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Kristin, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely retreat from a hectic, hot week of travel. The pool and the super quiet and large room made for a very relaxing stay.
Stayed 2 nights in Aug 2022

10/10 Excellent

Hazel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed here for 2 nights as we were attending our friends wedding. From start to finish it was incredible! The staff couldn’t do more for you. Laura and David we do so helpful. The hotel is breathtakingly beautiful and I’ve never left a hotel feeling so relaxed!
Stayed 2 nights in Jun 2022

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Property looked brand New, Very Clean and service was spot on
Stayed 1 night in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in central Cognac - rooms, service and restaurants very good
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and lovely facilities.
Beautiful hotel, lovely staff. Very limited service by the pool area but David from the Coffee Bar was terrific.
Stayed 2 nights in Aug 2021

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place - peaceful, relaxed, super spacious and comfortable rooms.
Stayed 1 night in Aug 2021

8/10 Good

Christophe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Cognac
Very comfortable and excellent service. Perfectly clean room, attentive staff, good location in Cognac. Free bikes and good local restaurant recommendations. Breakfast is good by French standards.
Stayed 1 night in Aug 2021

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay!
Lovely hotel in beautiful setting. Bedroom with terrace was very clean , comfortable and had everything we needed. We used rooftop bar .. expensive drinks and we got charged an extra drink by mistake… wouldn’t normally have worried about this if they’d just reimbursed straight away when I raised the issue but it seemed to be a real song and dance a in the end as they couldn’t seem to credit my card back just gave me cash…. This wasted some time on our leaving day when we just wanted to get by outside pool! Otherwise restaurants are also good… just seem to be very expensive wine! Great facilities onsite too with inside/outdoor pool plus the spa for treatments. Good stay overall.
Stayed 1 night in Jun 2021

10/10 Excellent

Ruth

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

6/10 Okay

Mathieu

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A luxury break in Cognac.
A beautiful new hotel in Cognac. It’s really close to the town centre so great for getting around. They have done a wonderful job of creating a hotel from an old distillery. The staff are lovely and can’t do enough to help. The pool is also great. It’s a half in and half out with a small garden outside for relaxing. We were lucky enough to get a room upgrade and this had its own little garden. There are two restaurants and two bars at the hotel (although the Cognac bar is closed until September this year) If there are a couple of areas of improvement I would say breakfast is a bit haphazard. They got our order wrong a couple of days and we were left for a long time without food (one day they forgot us entirely) Also there is no food or drink served by the pool. Some days they had water down there but it would have been nice for some service to make the experience even better.
Stayed 7 nights in Jul 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cognac Gem
Stunning makeover of buildings with imaginative modern architectural additions linking the buildings. The evening restaurant food was a triumph but the breakfast menu needs attention. My only niggle was no mirror in the separate toilet and lack of a handy power point outside the bathroom door to allow use of a hairdryer in front of the bathroom mirror.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stunning hotel with exceptional decor. Excellent meal in The Distillery. Very quiet room with comfortable bed.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We stayed for one night in cognac and this hotel was every bit luxury. We were upgraded into one of their suites which was absolutely stunning. This is such a beautiful hotel, with great amenities and amazing staff.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Brand new and very lovely. Huge room. Everything clean and working. Great pool. Choice of bars. Fantastic friendly staff. A chic, charming base to see the town and the region. Really enjoyed staying there.
Stayed 3 nights in Jul 2019

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We want to see more of those in france !
We book this hotel for a night as a stopover during our road trip in france. The Chais Monnet was actually a really nice surprise. The location is amazing in the middle of the old town of cognac. Mixing old architecture with new buildings. The amenities are real 5* The rooms a beautiful and very confortable. I would recommend a 2/3 nights stay The only point of our stay was the service at the restaurant, really labourious and slow. Congratulations to the people who made this location possible I really loved the roof terrace with nice sound (electronic deep house) and amazing views. People here are amazing
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Amazing luxury hotel. Wonderful amenities and great dinning experience.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Jason A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal stay at the Chais Monnet!
Hotel Chais monnet was beyond superb. We stayed in a standard room. It was huge! We saved up our Hotels.com and redeemed our free hotel night stay here. It cost us about $70 after redemption "maybe a bit more I can't remember". The hotel staff were very nice and went out of their way to help us. Our train arriving in Cognac was running late and we had arranged to pay for the hotel car to pick us up at the train station to bring us to the royal castle cognac tour. I called them from the train and told them we were running late and they informed the driver and it was no problem. They dropped us off at the tour and brought our luggage to our room. Granted it wasnt far to the castle or hotel but it was the service that stood out nonetheless! If you are ever in Cognac and can stay here you must! Even the standard room made us feel as if we were royalty.
Stayed 1 night in Apr 2019

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good here !
Stayed 2 nights in Jan 2019
Response from A Bamvens GM on 2019/2/1
Dear Christopher, Thank you so much for your feed back much appreciated. Bests regards, Arnaud Bamvens General manager

10/10 Excellent

Henri

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservations department on 2023/10/18
Dear Guest,We wanted to take a moment to express our heartfelt gratitude for your recent 10 out of 10 review. It's guests like you who make our job so rewarding. We're absolutely thrilled that you had such a fantastic experience with us.Warmest regards,

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel Nahe Zentrum von Cognac. Essen ist gut und der Spa Bereich toll. Es hatte viele junge Familien im Hotel, dementsprechend auch Kinder!
Stayed 2 nights in Aug 2023

10/10 Excellent

FERNANDO

Stayed 4 nights in Aug 2023

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel dans le centre de Cognac
Stayed 2 nights in Aug 2023

8/10 Good

Kees

Stayed 1 night in Jul 2023

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderne Und Tradition vereint
Sehr schönes und komfortables Hotel mit einem grossen Spa und Pool in einer ehemaligen Destillerie mit ultramodernen Neubauten. Zahlreiche Annehmlichkeiten im sehr freundlichen Service.
Stayed 1 night in Jul 2023

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

etienne

Liked: Cleanliness, staff & service, room comfort
un très bel établissement
sejour à deux, l'hôtel est très confortable et bien insonorisé quelques points de progrès concernent le petit déjeuner (service très lent,oeufs brouillés en tube, choix de pain limité, pas de plats chauds à la commande) un peu limite pour cette catégorie d'hôtel et le process d'accueil, car attendre avec une verre d'eau en carton dans le hall c'est pas du tout ce à quoi on s'attend en entrant ...
Stayed 1 night in Jul 2023
Response from Anthony HOUETTE on 2023/7/18
Cher Etienne,Nous vous remercions d’avoir pris le temps de partager votre expérience concernant votre séjour dans notre établissement.C’est un plaisir de savoir que vous avez passé un bon moment parmi nous. Nous notons bien évidemment vos remarques qui nous permettent d’améliorer quotidiennement notre qualité de service.Nous sommes navrés que vous n’ayez pas pu choisir notre offre Monnet lors de votre petit-déjeuner qui inclus l’accès complet à notre buffet ainsi que différents mets chauds qui sont préparés à la minute par notre équipe de cuisine. Sachez que nos œufs brouillés sont faits maison.Concernant votre arrivée, nous sommes désolés de l’attente à la réception qui peut arriver en cas de grande affluence et nous proposons systématiquement un rafraîchissement et de vous installer dans notre espace d’attente.Nous espérons avoir le plaisir de vous accueillir de nouveau pour profiter d’une expérience cognaçaise !Bien cordialement,Anthony HOUETTEDirecteur Général