Clemenswerth Palace Tours

Really good service

Located conveniently at the middle of the strip. Services could have been better. No coffee machine for coffee/tea services available in the room.

If you are 25 or younger and you’re just coming to party, this property is fine. If you’re a bit more discerning, beware. They charge you for every little thing including late checkout. The rooms are not well appointed and very basic. There’s very little ‘Planet Hollywood’ vibe. More a party vibe. Getting anyone to help you is difficult. We couldn’t get the WiFi working…called them 6 times and no one picked up. When we did get someone, they often couldn’t help because the hotel allows very little flexibility to offer good customer service (clearly more about what they can charge you versus good customer service). The attached Miracle Mile Shops are blah. We actually upgraded to a suite and it was not clean. The bedside tables were stained and looked like they had dried blood under the glass, the curtains had moth holes in them and for a suite, I shouldn’t have to put the coffee maker on the floor to plug it in (no plug around the bar area where it was). Very disappointing.