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Reviews of Gateway Inn and Suites

2.5 out of 5
Gateway Inn and Suites
250 Holiday Drive, Clarksville, TN

Reviews

6.4
Rating 10 - Excellent. 64 out of 251 reviews" "
Rating 8 - Good. 62 out of 251 reviews" "
Rating 6 - Okay. 36 out of 251 reviews" "
Rating 4 - Poor. 38 out of 251 reviews" "
Rating 2 - Terrible. 51 out of 251 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Selena

Disliked: Staff & service
After a very long drive, I get to the hotel and they didn’t have a room for me. All I got was, whoever was working didn’t write down your reservation. I don’t have a room available. The staff was irresponsible and unapologetic. I wouldn’t recommend this hotel to anyone. I will never try to be cheap again. You get what you pay for.
Stayed 1 night in Apr 2024

6/10 Okay

Mary

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 108- First room I checked into smelled strongly of cigarettes even though this is a nonsmoking property. There was an outfit dirty panties tucked away in the fold out couch which I found while searching for bed bugs. There was white powder on the nightstand- I was assured by the very pleasant receptionist that it was not what I thought it was, none the less I was offered a different room. Room 101- Second room mostly just smelled musty, old and very very faintly of cigarettes. It wasn’t anything $50 of febreze couldn’t handle. While checking this room for bedbugs I instead found used condoms & mold on the bathroom walls. We did stay 3 nights in the room as my husband and I needed to be in town for drill at Fort Campbell. (A Convenient drive) During my stay I observed 1 housekeeping lady seemingly tasked with cleaning 60 rooms. When I brought attention to how unkept our rooms had been prior to our check in I was informed that the owner has had talks with the only house keeper and then later informed he had torn into her on my behalf. I do not believe the house keeping is staffed well enough to try to hold a single person accountable for the upkeep of 60 rooms. I may be reading into it a little much, but she could be being treated so poorly because she’s non English speaking. Unless you are used to smoking indoors, bring your own towels and bedding as the smell and residue is not washed entirely out between stays. All staff members were doing the best they could.
Stayed 3 nights in Apr 2024

4/10 Poor

Anyssa

Disliked: Cleanliness, amenities, property conditions & facilities
There was roaches in the room, it was dirty, stains on the sheets and the sink had soap residue in it. The TV worked but everything was backwards and had a blue tint to it.
Stayed 1 night in Mar 2024

10/10 Excellent

Pauletta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were nice, friendly and it was a joy checking in.
Stayed 1 night in Mar 2024

2/10 Terrible

Karl

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs, cigarette burns all over my room, my sheets were a yellow tint from the cigarette smoke. I asked for a new room and had all the same problems
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024

4/10 Poor

robert

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Your website does not communicate very well with the hotel, they wanted to charge us again when we had already paid. The first room we had was a smoking room, we are not smokers. The website says free breakfast, they only had coffee, we don't do just coffee for breakfast. No facilities to print boarding passes for air travel.
Stayed 3 nights in Feb 2024

8/10 Good

Mary, N Olmsted

Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Didn’t have coffee maker in the room
Stayed 1 night in Feb 2024

8/10 Good

Teska

Liked: Staff & service
There was a shopping cart with caution tape around the entire front and the curbs were broken concrete and the dumpster was open and there was another grocery cart
Stayed 1 night in Feb 2024

8/10 Good

Geoffrey

Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was a relaxing trip.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rebekah

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jan 2024

2/10 Terrible

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THEY HAVE BED BUGS. I STAYED 15 MINUTES FOUND 3 BED BUGS! The hotel will refuse to give a refund as well!
Stayed 2 nights in Dec 2023
Response from Front Desk on 2023/12/18
I'm sorry, the room has been checked by exterminator and there were no findings.

6/10 Okay

kathy

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Front Desk on 2023/12/18
Thank you

10/10 Excellent

Taylor

Stayed 2 nights in Nov 2023

10/10 Excellent

Adrean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Venisa

Traveled with family
Liked: Staff & service, room comfort
The was dirty
Stayed 2 nights in Nov 2023

8/10 Good

fredia

Stayed 2 nights in Nov 2023

2/10 Terrible

Me

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t think the room had been cleaned since they opened the establishment. There were drink spills all over the walls, shower head was corroded and there were roaches under the microwave. The beds were washed and cleaned but had cigarette burns and some stains. It was a lot quieter then expected but very sketchy area. A lot of people living there.. The younger lady with dark makeup needs an attitude adjustment but the older lady in the morning was extremely nice. If you have an alternative, use it.
Stayed 1 night in Nov 2023

4/10 Poor

Levetris

Disliked: Property conditions & facilities, room comfort
It definitely could have been better
U can’t take a bath because their was no stopper. Had to get a different room. I got a king size suite and in the picture I thought it came with a jacuzzi. It doesn’t. Half of the cable channels don’t work and I heard kids running up and down the hallway all day
Stayed 1 night in Nov 2023

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, efficient.
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Stayed 1 night in Oct 2023

2/10 Terrible

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby looked really nice. The receptionist was nice. The first room was "non-smoking" but smelled like an ashtray. The nice receptionist offered a different but it smelled like weed. We tried a 3rd room and it smelled like a slightly cleaner ashtray. We checked out immediately.
Stayed 1 night in Oct 2023

2/10 Terrible

Monica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants, roaches, smelled like cigarettes. No coffee for room. Lights flickering, tv sound was out of sink on all channels, patched walls not painted. DUMP!
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel room I have ever stayed at in my life. Everything at this location is immaculate. My wife and I only stayed one night but I will never forget how wonderful the staff and facility were. Everyone I encountered was so kind and professional. The room itself was undersold by its pictures online. When we entered the room my wife and I were speechless. The room was everything we ever could have hoped for and more. Everything was clean and well maintained. The television was crystal clear and the bed was one of the most comfortable I have ever slept on. Thank you Gateway for your legendary hospitality. I can’t wait to travel again so that I can plan a pit stop at my new favorite hotel.
Stayed 1 night in Sep 2023
Response from Management on 2023/9/18
Thank you so much for your kind words! We will be looking forward to your return.

2/10 Terrible

Benjamin

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs to be cleaned and remodeled
You get what you pay for, I was not expecting luxury for $77, but I was still very disappointed in the cleanliness and appearance of the room. Very old looking and not properly cleaning conditions. Didn’t stay the night.
Stayed 1 night in Sep 2023

6/10 Okay

Kelly

Stayed 1 night in Sep 2023

4/10 Poor

Craig, Plant City

Disliked: Staff & service, property conditions & facilities
Guests are a mix of truck drivers and travelers who need their sleep and party crazies that rant all night...no security
Stayed 1 night in Aug 2023

2/10 Terrible

Pat

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lady at desk very nice, carpet nasty, mirror dirty, felt unclean.
Stayed 1 night in Aug 2023

6/10 Okay

Tahithia

Disliked: Cleanliness
it was a nice hotel..could use a few upgrades but they were nice ,friendly and helpful. I would stay again :)
Stayed 1 night in Jul 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jun 2023

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

4/10 Poor

Terry

Stayed 1 night in Jul 2023

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Randolph

Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Not so good. Walked in and it smells like mold. Carpet is semi wet/sticky feeling. The have holes on there walls not patched.
Stayed 1 night in Jun 2023

6/10 Okay

Amanda

Stayed 1 night in Jun 2023

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and room was very nice.
Stayed 2 nights in May 2023
Response from Mgt on 2023/6/1
Thank you for your kind response.

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service
It was great for the price
Stayed 1 night in May 2023
Response from Mgt on 2023/6/1
Thanks so much!

8/10 Good

Dawn

Stayed 1 night in May 2023
Response from Mgt on 2023/6/1
Thank you!

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in May 2023

8/10 Good

noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Mgt on 2023/6/1
Thank you

2/10 Terrible

Sierra

Stayed 1 night in May 2023

8/10 Good

Sherry

Stayed 1 night in Apr 2023

4/10 Poor

Maria

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
You ask for towels and wash rags and they wouldn't let you have them we slept all day and need some and wouldn't let us have any there was 4 of us
Stayed 2 nights in Apr 2023

10/10 Excellent

Antolin

Stayed 4 nights in Apr 2023

4/10 Poor

Gene

Disliked: Staff & service
Gave away my nonsmoking room
Stayed 1 night in Apr 2023