3/5 Okay
SPG Member, Hong Kong
2018/3/19
Disliked: Cleanliness, staff & service, property conditions & facilities
Good hotel, but poor experience
I booked a weekend (3 nights) at the Le Meridien Chongqing Na'an purely based on the fact that I have only had excellent experiences at the Le Meridien Taipei. I arrived late on Thursday night as I caught a flight after work in Hong Kong, and got in at midnight. After making a quick stop for food, I went to check in at around 1:45am. I was told that although I reserved a non-smoking room, they only had smoking rooms, and the one I was assigned has already been "cleaned" of the smoke. I pushed back a little, but to no avail, so I stopped resisting and wanted to go to sleep. When I got to the room, the smell of smoke was extremely strong, to the point of making me wanting to vomit. I quickly went back to the check-in desk and told them that the room was unacceptable. A more senior person came out, but she was equally unhelpful in presenting me with any alternative options. Completely exhausted, at 2:30am, I gave up and went back to the horrible room and tried my best to both email and tweet Le Meridien hotel group. I got one email response stating that the hotel is a smoking hotel, which was both unhelpful and unacceptable. I got a separate tweet reply saying they were working on the case. The next morning, I went straight to the front desk and was given a different non-smoking room. The new room was a huge improvement, but the toilet was obviously a smoking area. I will NEVER stay at another Le Meridien brand hotel again. Now, not even Le Meridien Taipei.
Stayed 3 nights in Mar 2018