6 outdoor pools, open 7:00 AM to 8:00 PM, free cabanas, pool umbrellas
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Reviews of MIDA Grande Resort Phuket

5 out of 5
MIDA Grande Resort Phuket
179/450 Had Surin Soi 4, Moo 3, Choengtalay, Choeng Thale, Phuket Province

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 50 reviews" "
Rating 8 - Good. 8 out of 50 reviews" "
Rating 6 - Okay. 9 out of 50 reviews" "
Rating 4 - Poor. 8 out of 50 reviews" "
Rating 2 - Terrible. 6 out of 50 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Candace

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Amy Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 22 nights in Mar 2024

6/10 Okay

Nita

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Overall we enjoyed our stay for a family reunion. The pools were great, room spacious and comfortable and breakfast good. However staff were uncommunicative, not responding to any emails prior to our stay when we wanted to organise transfers from the airport. The area wasn’t particularly convenient and dining options fairly limited- one onsite restaurant which also delivered room service. The room would have been better if some practical details were considered- there were no power points in the kitchen and we had to plug the coffee machine into a socket in the bathroom! Although we had a suite with a kitchen there were no cooking implements and nothing to wash up which would have been handy with our small children.
Stayed 9 nights in Apr 2024

8/10 Good

Keith

Stayed 3 nights in Mar 2024

8/10 Good

IN KYUN

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Mar 2024

8/10 Good

IN KYUN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

2/10 Terrible

IN KYUN

Stayed 1 night in Mar 2024

6/10 Okay

Maria, Milwaukee

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
If you are Handicap please don't stay in this hotel, is a long walk in a hill and the shuttle bus never pick you up from the entry to the hotel rooms, because they don't have enough stuff. Stuff are very friendly but they can't take care of everything. The Properly are really nice and safe.
Stayed 4 nights in Feb 2024

8/10 Good

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Management Team on 2024/2/13
Dear Myles,It was a pleasure indeed to have you staying with us and we hope we did everything possible to make your stay the most pleasant.We look forward to welcoming you again on your next visit to Phuket.Best regards,

10/10 Excellent

Alina Andreea Anamaria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and safe for family holidays. Clean and friendly service, close to the beach and restaurants.
Stayed 14 nights in Dec 2023
Response from Management Team on 2024/2/13
Dear Alina Andreea Anamaria,It was a pleasure indeed to have you staying with us and we hope we did everything possible to make your stay the most pleasant.We look forward to welcoming you again on your next visit to Phuket.Best regards,

8/10 Good

glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resort, can be a walk if you are staying in the back area, facilities are top notch, staff friendly and accomodating. Not that close to the beach.
Stayed 4 nights in Dec 2023
Response from Management Team on 2024/2/13
Dear Glenn,It was a pleasure indeed to have you staying with us and we hope we did everything possible to make your stay the most pleasant.We look forward to welcoming you again on your next visit to Phuket.Best regards,

4/10 Poor

Aisling

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disorganized, no systems in place, housekeeping service not consistent. Overall not a good experience
Stayed 4 nights in Nov 2023

6/10 Okay

Brieanna

Stayed 3 nights in Nov 2023

6/10 Okay

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds are kept tidy, decent buffet breakfast. Prices for restaurants are pretty good, staff are friendly and polite. Location too far from beach and far away from everything which makes taxis expensive. Great place to stay if you want to get away to peace and quiet.
Stayed 7 nights in Sep 2023

8/10 Good

Nirupa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the stay and cleanliness
Stayed 7 nights in Sep 2023

10/10 Excellent

Suk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice 5 star hotel, food is nice & reasonable. Buffet breakfast no surprise but is good. Staffs are very helpful & great. I definitely will come back again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Gursh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resorts I have ever experienced! The resort is nine months old with six swimming pools including four Infiniti pools. The restaurant serves a daily breakfast intercontinental buffet and the lunch dinner are amazing.
Stayed 4 nights in Jun 2023

6/10 Okay

Glenn

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Mike

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
This hotel is not ready to be open and the staff are useless with less than zero urgency of carrying out any small task at all
Response from PR & Marketing Mida Grande Resort Phuket on 2023/1/2
Dear Mike, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations and that you had some problems with our service. Our team will review and improve our services because guest satisfaction is our top priority. Our staffs will also be trained to exceed service expectations propertly. with Grande regards, Marketing Team

10/10 Excellent

Jonas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staffs and good services. Having a really good time staying here. Would recommend to my lads xx.
Stayed 1 night in Aug 2022

10/10 Excellent

Kitipong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ดีมากเลยครับ ห้องใหญ่ สะอาด ที่จอดรถเยอะมากๆครับ ประทับใจเลย
Stayed 1 night in Aug 2022

10/10 Excellent

Thatiphat, Thalang

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel propety space is very large. Nice view from rooftop swiming pool. There are many pools. I love fitness center.
Stayed 1 night in Aug 2022

10/10 Excellent

Pojjanalee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located not far from Airport, beautiful beach nearby. Room is quite new and clean with fully equipped. Lovely comfy bed. Helpful staff especially Khun Aoi.
Stayed 1 night in Aug 2022

10/10 Excellent

Oat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good staff service
Stayed 1 night in Aug 2022

10/10 Excellent

Nicha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property clean and cool!
Stayed 1 night in Jul 2022

2/10 Terrible

Amanjit

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I did not like my stay. People who were the check in staff were not so nice. The first day we came to check in the lady didn’t even ask our name she assumed we were someone else and got all stressed. She was like you guys have a last minute booking and was rude. Then when they took our passports they still didn’t realize that she mistook us for someone else. I told her to look at our names and then she realized she made a mistake and tried to become nice. The entire stay the pool bars were closed. The house keeping people were nice. But also when checking out it was just an eh experience. Over all I liked the views of this hotel. But the front desk staff were not so professional/welcoming for such beautiful resort.
Stayed 4 nights in Jun 2022
Response from Reservation Teams on 2022/6/14
Dear Mr. Amanit, Thank you for taking the time to share your feedback, While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Please accept our sincerely apologize. We have taken you feedback for serious improvement to implement more of our front office team members for a better guest’s recognition and smoothest check-in/out process. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you great experience of stay that so many of our guests have grown so fond of Sincerely Hotel Management

8/10 Good

WU

Stayed 5 nights in Apr 2022
Response from Reservation Teams on 2022/5/18
Dear Ms. Wu, Greeting From Mida Grande Resort Phuket , Thank you for your feed back review , we hope that you had a nice stayed with us and looking forward to welcome you in the next visit Phuket. Should you may require further information or any assistant please do not hesitate to contact us. Best Regards Reservation Teams

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020
Response from Reservation Team on 2020/1/17
Dear Valued guest Thank you very much for stay with us

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
Where to start...? In a nutshell the property as a whole is only half built so entire accommodation blocks and rooms/floors are still being constructed and furnished. The entire lower area of the resort is still a construction site. That said, there was no noticeable noise disruption for our week there. But the problems are there, and unfortunately once we spotted one then they just kept on coming: - chaotic check-in and check-out with staff - three different credit cards refused by their PDQ machine - some pool areas closed yet still filled with (green) water and rubbish; no signage or barriers to prevent entry to these including the kids pool - restaurant and food offering basically non-existent. A total of 15 Thai and snack sandwich dishes including desserts. All but one meals order were served tepid to cold - construction dust in room - electrical wires exposed on the pool - alarms on room doors to sensitive - I had to go and shake the handling of a neighbouring room at 7.30 to turn off the alarm - security door and fire exits wedged open by builders & staff - WiFi wasn’t strong enough to allow streaming - phone in room didn’t work I should add that we met the general manager to relay our concerns; whilst he listened attentively it appeared he had no power to particularly rectify issues large or small. This is simply not currently a 5* property and is completely mis-sold. Evidently the developer’s cashflow is more important than respecting guest’s holidays
Stayed 7 nights in Dec 2019
Response from Reservation Team on 2020/1/7
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Brand new property, very clean. Friendly staff. Cons: not completely setup, not all pools open, no resort cart to transport guests around
Stayed 2 nights in Dec 2019
Response from Reservation Team on 2020/1/6
We very much appreciate your review of our hotel regarding your stay at the Mida Grande Resort. It is always a pleasure to receive positive feedback. We hope to welcome you again in the future.

2/10 Terrible

A

Stayed 4 nights in Dec 2019

6/10 Okay

Tom Narathorn

Disliked: Cleanliness, property conditions & facilities
Stayed 17 nights in Mar 2024

10/10 Excellent

josiane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent établissement mais le wifi ne fonctionne pas bien Impossible d’envoyer un simple mail
Stayed 4 nights in Mar 2024

10/10 Excellent

Thibaut

Traveled with partner
Liked: Amenities
Really great place! The staff couldn't find our reservation at first but reacted quickly and graciously upgraded to one of their villa. We had an amazing stay !
Stayed 4 nights in Mar 2024

4/10 Poor

Serine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Feb 2024

2/10 Terrible

clemens, Bad Aibling

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist ein Alptraum. Wir haben keine Handtücher bekommen. Die alten wurden aber mitgenommen. Das Duschgel ist leer, wird aber nicht nachgefüllt. Das Personal ist nicht besonders freundlich oder bemüht. Man fühlt sich nicht als Gast in diesem Hotel! Die Kaffe Kapseln werden nicht aufgefüllt und man muss sehr geduldig sein wenn man etwas braucht.. Ich jedenfalls nur davon abraten hier zu buchen!!
Stayed 3 nights in Feb 2024
Response from Management Team on 2024/2/13
Dear Clemens,We apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

4/10 Poor

Niels

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
En rigtig dårlig oplevelse med det russer hotel
En rigtig dårlig oplevelse Morgenmaden var cafeteria agtig 1medarbejder til at lave kaffe til alle hotellets gæster Dårlig service
Stayed 4 nights in Jan 2024
Response from Management Team on 2024/2/13
Dear Niels,We apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

4/10 Poor

Irie

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
チェックイン、チェックアウト、フードのオーダー等、全てに時間がかかる。
Stayed 2 nights in Jan 2024
Response from Management Team on 2024/2/13
Dear Irie,We would like to apologize for delaying our answer to your much appreciated comments and suggestions.Also, we apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

4/10 Poor

Salomeh

Disliked: Staff & service
It's a 3 star hotel at best.
This was not a 5 star hotel. The staff are not service minded at all, except the tour booking. At room cleaning, somethimes they would forget to add towels, soap and toilet paper. We had to call to get these items and even then they would forget. We had a kitchen with no cutlery and we had ants. The breakfast were ok, but I've had much better at lower rated hotels. The shuttle service to the beach did not work, they had to drive back and forth cause they didn't have enough cars, so you had to wait. Overall I was disappointed cause I was expecting a better service.
Stayed 15 nights in Dec 2023
Response from Management Team on 2024/2/13
Dear Salomeh,We would like to apologize for delaying our answer to your much appreciated comments and suggestions.Also, we apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo servicio la playa demasiado lejos y solo te dan 3 horarios para llevarte gratuitamente
Stayed 2 nights in Oct 2023

2/10 Terrible

Ho Yin

Stayed 2 nights in Nov 2022
Response from Marketing Team on 2022/12/5
Dear Ho Yin, Thank you for your review.I am very sorry about this disappointing experience. We hope you will give us another chance to welcome you back in the future.Once again, please kindly accept our most sincere apologies.with Grande regards,

10/10 Excellent

sarocha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Size of room, facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Adhimes

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property’s environment. Nice for taking photos and share on instagram. Nice food and drink with reasonable price. The staffs are warm welcome but quite new.
Stayed 1 night in Aug 2022

8/10 Good

Panchapha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new room, super extra soft and comfortable bed! nice view from rooftop infinity pool, unfortunately no time to enjoy the rooftop bar.
Stayed 1 night in Aug 2022

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett helt nybyggt hotell där personalen var super trevlig. Det var super fräscht och man fick en bra service när man behövde. Rooftop baren var perfekt och med en bra utsikt.
Stayed 3 nights in Mar 2020
Response from Patty on 2020/3/21
It's very nice to hear that you have enjoyded and have a good memorendum for all your duration. We are looking forward to welcome you back to our hotel in very soon. We wish you will have a safe flight back home.

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Das Hotel ist nicht fertig! Bauarbeiten sind immernoch im Gange. Es ist daher sehr laut, wenn man sich am Pool entspannen möchte. Die Zimmer sind auch nicht fertig eingerichtet; es hat in der Küche weder Besteck, noch Gläser oder Teller. Wir mussten mehrmals nach Toilettenpapier fragen, da die Putzleute keine neuen Rollen gebracht haben. Das Personal war sehr freundlich. Dieses Hotel sollte noch nicht geöffnet sein, und es hätte eine Bemerkung bei Ebookers geben sollen, dass dieses Hotel noch in der Bauphase ist.
Stayed 14 nights in Jan 2020
Response from Reservation Team on 2020/1/24
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

giada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from ReservationTeam on 2020/1/6
We very much appreciate your review of our hotel regarding your stay at the Mida Grande Resort. It is always a pleasure to receive positive feedback. We hope to welcome you again in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
とてもよい。説明が丁寧
Stayed 3 nights in Dec 2019
Response from Reservation Team on 2020/1/24
We very much appreciate your review of our hotel regarding your stay at the Mida Grande Resort. It is always a pleasure to receive positive feedback. We hope to welcome you again in the future.